Big Island Toyota Scion

unknown

They jerked me around so much and tried to take advantage of me. I ended up buying the new car from Honolulu and had a great experience, would not buy a car from Big Island Toyota.

The check in part was quick, the ample time of service was a quick and responsive one, and the service representative was very friendly

This was our first time doing business with Big Island Toyota, and we were very happy. Dealer did an excellent job prepping new car and introducing us to service department. The car was available on time, as scheduled, and salesman spent all the time we needed in assisting us with setting up all the new features on the vehicle.
This was the only new car dealer that we visited in looking for a new vehicle who actually priced at or below MSRP, and welcomed our interest in obtaining a specific vehicle, instead of pushing us to choose from what they had in inventory. In the end, we were treated like valued customers, and got the vehicle we wanted at a price that was far better than what any other dealer offered.

They are excellent. The service is good.

We were punished because we complained, however, we found if you stick to your guns and refuse to cave in to the scam they will pull the bill as they have nothing to stand on, they have a contract. Big island Toyota initially lied to the warranty folks claiming we could not remove our car as it was in parts and unable to move ,when we tried to move it to another repair service. My wife has pictures of the car in the parking lot, not in pieces but in drivable condition. We have those pictures and were going to use that if we went to court. Customer service reps were worthless, one was horrible, typically giving us bad information, never calling us as to status of repairs, however; when we went to the source, maintenance manager we got answers and the car was fixed. The mechanics were competent, the car was fixed. Toyota warranty service is poorly run and weather it's incompetence or just poor service, we have yet to be reimbursed for out of pocket expenses allowed by warranty Most Toyota service centers do all the work for the customer. Big island Toyota does nothing to help the customer. I assume if we had bought a service agreement through them it might be better, however their service was so bad, I find it hard to believe Customer service is owned and run by Toyota, so don't expect help if it pits them against Toyota dealers. Toyota management is allowing this poor behavior, as long as they allow it, it will never be fixed.