I am extremely upset and disappointed with the service provided by Alec, who initially contacted me through Angi List regarding a tree removal project at my residential property. On Monday, April 7, 2025, Alec visited my home and quoted me $2,000 for the removal of three trees, complete stump grinding, debris removal, and area cleanup. We agreed on a scheduled service date of Wednesday, April 9, 2025. On Tuesday, April 8, Alec called and asked to come early due to a cancellation. I declined because I needed to notify my neighbor. He came on the originally scheduled date, cut down the two trees, but only hauled away half the debris and did absolutely nothing to the stumps. He claimed to have applied a chemical that would decompose the stumps in three days and promised to return with help to complete the work. Alec then changed the total price to $1,800 because only two trees were cut. Despite my reservations, I paid the full $1,800 based on his promise to return on Friday, April 11, to: • Remove the remaining debris that was pushed into the woods, • Properly grind and remove the stumps, • Clean the area, • Repair the lawn with grass seed damaged by his equipment. Since then, Alec has been unreliable and unresponsive. I reached out multiple times via calls and text. He responded briefly, saying he was under a truck and would call back, he never did. On Saturday, April 12, I followed up again. He replied via text that he was dealing with truck issues and would return late Monday with help. That also did not happen. I had my son contact Alec from a different number, and he answered. Once Alec realized it was about the unfinished work, he quickly rushed off the phone and he said he would come on April 17. That date also passed without any response or action from him. Despite repeated calls and texts, I have been completely ignored. As of today, the job remains half-done. The stumps are untouched, debris is still scattered, and the lawn is damaged. It will now cost me an additional $1,200 to complete this time-sensitive project properly. This experience has been extremely frustrating and unprofessional. I am requesting a full refund of the $1,800 due to failure to deliver the agreed-upon services and for the stress, inconvenience, and additional financial burden this has caused.
