Their carpet cleaning was great, but their customer service was not. I scheduled an appointment at a rental home that I don't live in, and they didn't show up. I called and they said I didn't have an appointment, but I did. They were rude about it. Eventually they called back and offered to do it for free, because they realized they made a mistake. They came out and did it and I paid them anyway.
Description of Work: They cleaned all the carpets in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
1.0
punctuality
5.0
$200
Grace K.
11/2015
5.0
carpet cleaners
 + -1 more
Arrived a little late but that was not a problem. Cleaned three bedrooms and their closets and the living room. Also, cleaned a wool throw rug, I had inquired if it could be done. Just beautiful. I paid a little extra for deodorizing and it smells wonderful, definitely worth the extra cost. I will only use this company in the future! Support our local businesses! The technician was knowledgeable, VERY thorough, and a very pleasant person.
Description of Work: Fantastic. Best experience with any carpet cleaner ever.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$147
Jerry L.
05/2014
5.0
carpet cleaners
 + -1 more
J.W. was the Tech. He was very knowledgeable and hard working....My carpets were filthy and he made them look new.....
Description of Work: Deep cleaned my carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
ANNETTE R.
03/2014
5.0
carpet cleaners
 + -1 more
They go per room to scrub, overall it was only about $220 and that's including like the actual cleaning, the stain prevention and flopping the carpet. The technician that came out was not pushy, he was very courteous, very nice, he did the job fast and got out of there. They actually call you before they come to make sure you are ready.
Description of Work: I used Shane Steamers for carpet cleaning.
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Service Categories
Carpet Cleaning
FAQ
Shane Steamers is currently rated 4.5 overall out of 5.
No, Shane Steamers does not offer free project estimates.
No, Shane Steamers does not offer eco-friendly accreditations.
No, Shane Steamers does not offer a senior discount.
No, Shane Steamers does not offer emergency services.