Appliance Tech Appliance Repair

Zero stars. I hired Appliance Tech to pick up a refrigerator in Dacula and bring it to my house in Bogart. He quoted me $200 - $250. I said fine. It is a 29 cubic foot that was 3 years old and in pristine working condition and no damage of any kind. It took him 2 hours to get it out of the ranch style, no stairs house and loaded on his open trailer. In the rain. He had to remove the doors from the refrigerator and the house. He hauled the doors in his van but apparently did not secure them or pad them in anyway. When he arrived at my house, in the rain, he presented me a bill for $80 more than he quoted. I protested but had no choice but to sign and pay. The refrigerator was still on the trailer and the doors were still in the van. He couldn't get the refrigerator into my house so he had to go get a helper. He should have not been working alone in the first place. He got it in the house and brought the doors in. When asked about the damage to the doors he acted as if he didn't do it. He opened up the ba k of the machine and was wiping out all the water from the components. We saw that he had broken a roller on back corner. I told him to order a replacement. He closed it up and began to move the refrigerator into position. It wouldn't roll since the one roller was broken so he had to "walk" it back and forth to get it done. That scratched my wood floor. It wasn't level but he said he would do that when he came back to put in the roller. During the week before he came back, I discovered that the ice maker was not working and the diagnostic system was not working. They are both in the door that received the most damage being transported. After installing the new roller and leveling he tried to get the ice maker to work and the diagnostic system to work. Today the ice maker is working but the diagnostic system is not. When I tried to discuss the problem with John Fortuna, he stormed out of my house declaring me to be a hostile customer and he was not going to argue with me in my house. He said, "I'll see you in court". I can only conclude he has been there before because I never got close to talking about court! I am considering going to small claims court now. Never, ever use Appliance Tech, John Fortuna for anything.

Great, he was on time and stayed late to finish the job on a Friday evening. The work was high quality and for a fair price.

Technician's name was:  John Fortuna.  I do not feel he is honest nor technically adept.  I paid $80 for his know-how.  I feel that I've been scammed.  He wanted me to order a new microwave and didn't know that parts could be ordered.  Parts (per GE) was the only option. He told me GE was lying.  

10/31/15 Update

The Sears technician saved me almost $500.00 from a con technician (Angie's List) incorrect and inflated diagnostic evaluation ( 10/6/15).

The Sears technician replaced a $22.00 switch to solve the problem and labor cost of $108.00.

The experienced technician (10/30/15) knew what the problem was from the description given ,"turn table not turning" and said a faulty switch was the problem and he was correct. This allowed me to return almost $315.00

in parts not needed (turntable motor and magnetron).

 I called Sears after the con technician from Angie's List needed $111.00 more than the above stated contract.

I called American Express and contested the incorrect and inflated $80.00 diagnostic service fee, it was refunded.

I returned the not needed parts to GE  for full reimbursement.

Technician's like  John Fortuna (Appliance Tech Appliance Repair ) give Angie's List a bad reputation! 

Beware of this corrupt con artist John Fortuna (Appliance Tech Appliance Repair ) posing as a technician!

Thought it would cost around $800, but once he put the washer back together, it worked beautifully and needed no more work.  Had the dryer repaired within 3 hours.  Originally contracted through an appointment service, but will call him directly.  He made many suggestions that might have lost him income, but was honest and good at what he did.  Will definitely use again.