First visit was ok, I thought. I have never had dryer vents cleaned so I was not familiar with the process or know what to ask/expect. Tech did not seem to know where dryer vent exit was and I was told it was not where I thought it was, so it must be up on the roof. Tech proceeded to clean vent, with a lot of debris removed. He cleaned up the debris that had been removed from the dryer ducts and said it was good to go. First use of new dryer afterward flashed a code of 95% blocked. (The prompt to call them initially was after my new dryer indicated an 85% blockage.) Not only that, we discovered the pump for the washer had been unplugged to vacuum up the debris and not plugged back in, resulting in a flood of water. To their credit, Daffy Ducts responded quickly and professionally, sending the owner out to inspect and rectify the problem, which turned into needing new duct work put in due to the previous duct work not connected properly. Also, it turned out the dryer vent was located where I had said it was on the first visit, but was not seen since it was further under my deck (still accessible) than the original tech looked. The owner did everything to rectify the problem, applied a credit for the first visit to the replacement work that was done and the job was completed and now everything works fine. I just felt that the first visit/inspection should have revealed the faulty dryer duct work. Being told told by the tech on the first visit that he does this all the time and the vent wasn't going out the back, he should have taken the time to discover where it did exit (which again, was exactly where I said it was, I was not home to show him myself though). He just proceeded to clean the dryer duct from the dryer to "probably the roof" and that was that. This would have saved them time AND money since they had to discount their work and make 3 trips out to my house. I don't know that I would call them again as my confidence in their techs is shot. I hire "experts" because I don't know how to do something or how something works and I expect them to know how to do their job and troubleshoot, not make assumptions. I don't know if it was a one-off problem as they had a good rating here on Angie's list when I called them. I am pleased with the responsiveness and professional manner shown by the owner. I am pleased that everything is working as it should now.

Ok daffy ducts never sent pictures of inside of ducts before and after as promised

Great. Scheduling was easy, short turn-around time and they performed the cleaning as quoted.

good nice young guys

The techs they sent over, Tracy and Lamont, were super professional, courteous, and thoroughly did a great job. They also made quick work of it, though the job took about an hour and a half. Anyway, my concern is this. I spoke to Natasha on the phone and told her about my experience with Sears. (Looking through google and Angie's list, I concluded a rough estimate average of between 5-600 dollars. But Natasha said services were $1200.00, here is where I was about to hang up on here, but then she said that they were having a half of sale in January so "lucky me" I get a discount and only charged $600.00. I said okay because I better things to do than having to play mental chess with duct contractors. I did not like the bait and switch tactic from Sears, nor did I care for the overcharged initial quote of service by their rep. Natasha. Needless to say, had it remained as such, I would have hung up and continued hunting. I wonder if the same half off "deal" is also available on every other month. I have to believe it is. So in conclusion, Tracy and Lamont were awesome! Natasha, not so much. Would I recommend this company? Yes, but with caution.

Tracy and Lamonte were the technicians that came to clean the ducts. They were nice and courteous. They explained the process thoroughly and answered all my questions. They were quick and thorough in cleaning the ducts and vents. Excellent experience!

They did a great job. They cleaned up after themselves which I thought was also great.

very well; all procedures were explained

It was great! The guys were true pros and knowledgeable.

Daffy Ducts arrived on time and completed the job in a timely manner. Showed before and after pictures of the air ducts.

The work was performed satisfactorily.

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Even though VERY PRICEY, this guys came out on time; they had all the proper equipment to get all the way to the middle of the air ducts from both sides; they removed a HUGE amount of debris after my air ducts were just CLEANED by AIR PRO a year ago; they removed, washed by hand, scraped with a brush, and dried outside all air vents covers - overall, they did an excellent job.  The only complaint that I had is that even though promised, they didn't do very good job cleaning up the debris from the floor, and I had to vacuum the whole house myself.

Went well.

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Did not seal ducts so mold was spread throughout house. Did not clean vents.

I was very pleased. They were punctual, professional, and I saw the before and after of the results. They did a good job.

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Great service.  Workers were punctual and cleaned vents for the whole house.  Took a little over 2 hours.  I have 3 units.  Price was best on the market and was very satisfied with their work.  I'd use them again.

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