Very, very well! Great customer service and attention. Every representative we encountered in any way--phone, in person--was very polite, patient and knowledgeable regarding their product and process. Clean up was superb! The only thing Findlay Roofing left behind was a brand new roof.

They came and gave me an estimate of 5400. Once i chose them, they installed the roof quickly. However, the final bill was 7200, much more than the estimate. Also, while waiting for my insurance to pay, they called at least three times a day even though they knew my insurance was paying for it and were in contact with them. I had three leaks after installation, but they did fix it.

We purchased a new home in April, which needed a new roof. It was so in need of a new roof, that our home insurance carrier would only agree to insure us, if we purchased a new roof within 30 days of closing. With that in mind, we were on a deadline. Findlay Roofing worked with us. They were able to work us into the schedule within the necessary time frame, and completed the work in one day. Unfortunately, they had to replace some wood and some of the roof was double shingled in places. We were on a budget, particularly since we just purchased a new house! Findlay really worked with us to help find discounts to bring it to closer to the estimated cost. They are really clear that the estimate is only if there is no wood replacement or double shingling, so we did know that it was likely going to be higher than the estimate, since those things aren't known until they get into the work. They sent me photographs of the problem areas and really explained what they did. Overall, they did a great job. I highly recommend them. Side note-be sure that if you need a new roof that you only use a reputable company that doesn't double layer the shingles. This puts much more stress on the underlying wood, thus making it more likely to have leaks. It also costs 2x as much when you need a new roof in the future bc the roofers have to take off twice the number of shingles.

unknown

Everything went great from the initial consultation and estimate all the way through the finished product installation.

have a roof leak. got an estimate from Findlay (Luis Rivera). Did not show for first appointment. could not find leak above master bedroom (nor could other roofer to be fair).. first suggestion was to replace entire roof although later said roof as a whole was in good shape. Almost 2 weeks later have not received a written estimate from him. sent a text asking if we could try spraying water on roof to locate leak given lack of rain lately and he never responded.. verbal estimate to replace affected part of roof was over twice given by another roofer... Findlay advertises on WSB radio. I expected much better service. Very disappointed

Ben and his team were enthusiastic, informative and professional. They also gave me some advice and helped with some preventative measures that will get me at least another year of use out of my remaining gutters. The work they did looks great. I'll have them back for future work.

Jeremy was able to quickly come out to do the estimate for a small section where the decking was damaged. He came again when we asked to replace a larger section so the new shingles would not be so apparent next to the old shingles. The work was quickly scheduled and done well. The cleanup was especially good - we could only find one stray nail afterwards.

unknown

whole job went great I am totally satisfied

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I was very satisfied, they did a professional job. They arrived before 7 AM were finished in less than one day. They also informed me of my rusted chimney and advised me to hire a different contractor to replace it.

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Contacted Findley though Angie's along with two other roofing contractors. Their pricing was not the cheapest, but with the coupon it came pretty close. We decided to use Findley due to their reviews and the confidence we built during their visit leading up to the quote review process.

Findley has show up with the scheduled date and removed and replaced the entire roof in a single day with just a few things to be done the next morning. We are completely satisfied with the end product with the exception of some nails and pieces of shingles left around the house. We end up spending a little time walking around the deck and the front of the house picking up the nails.

A different crew came on a different day, also on the exact scheduled date, to install our gutter and guards. This crew also did an excellent job. I called them for some minor fixes twice and they showed up and take care of my issues with no complaints.

We will definitely use them again for roof related services in the future.

unknown

I am glad I chose Findlay Roofing.  Their experience in the roofing business was exemplified by their great service and work. From the beginning with the estimate from Jason Nichols - to  the coordination and scheduling with Sandy Radtke - to the roofing crew and gutter crew I was very satisfied.  When Jason came by to provide the estimate, it was done right on the spot.  He knew exactly what needed to be done and how much material and cost.  Other estimates I received had to use aerial photography to get the area and had to wait weeks for an estimate.. This goes to show you how experienced Jason and Findaly are.  They know their stuff.

Once I accepted their proposal, Sandy Radtke did a great job coordinating and scheduling the work and materials to ensure a smooth delivery and start time.  She was very helpful with material questions that arose during the scheduling process.  She was fantastic to work with.

The roof install crew were punctual and started working right away.  Job was completed as promised and the clean up crew did a good job with ensuring all debris was picked up and discarded.  It wasn't 100% perfect but needless to say it was good enough to ensure all major debris, including nails, screws and metal scrap was cleaned up. Small broken shingle particles were hard to clean up especially in the darker hours of the evening, so that is understandable.

The gutter crew showed up as promised and did a fantastic job.  They were too were punctual and took the time to answer my questions regarding the Debris Guard.  They did their own clean up and did a good job as well. Not 100% perfect as I had to go around and pick up a few screws but given the amount material used, a few overlook screws isn't a big deal.  They hauled away the old gutters as well.

Overall I was glad I chose Findaly. Even though their price was somewhat more that the other estimates I received, they clearly demonstrated their experience and knowledge In the roofing business, which is why I chose them.... and am glad I did.  I will definitely refer anyone I can to Findlay.

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Good service, competitive price.

The previous owners of my property had done a partial roof replacement so I contracted with Findlay to replace the parts that had not been done.  The contract was for replacement of shingles and there was an additional charge, noted on the estimate in small print, for replacing roof decking not visible to the estimator.  The estimate also had a check box for a cost to replace tongue and groove on the soffits - this was clearly checked "No" implying there was no charge for this work.  This made sense to me as any damage to the tongue and groove should have been visible to the estimator so was presumably included in the base charge.

At the conclusion of the job they told me how much roof decking was replaced and I agreed to this charge but they also told me there was a charge for the tongue and groove.  I asked about this and got a few different answers (I have a string of e-mails where it was clear to me they were making it up as they went along) and they claimed it was covered by the section of the estimate that referred to "roof decking" when this section clearly referred to other materials and other work.

In my opinion this is clearly bait and switch - charging me for something that was not supposed to have a charge.

Their performance was actually worse - the tongue and groove was 4 inch tongue and groove and when they were doing the work their installer told my wife and me that he could not get 4 inch tongue and groove, only 6 inch was available, and that he had to use some other kind of wood.  I went on the internet and found any number of suppliers who sell 4 inch tongue and groove.  When confronted with this information somehow 4 inch tongue and groove magically appeared the next day.

By the way, I informed the company that I would pay the bill as it was not worth the aggravation but that I considered it a case of bait and switch.  I also told them that I would share this information in any reviews I wrote and they did not respond to me or refute my claim in any way.

Response to provider's comments of 2/29: It is not true that the issue was two types of tongue and groove on my house.  The crew chief told both me and my wife, in separate conversations, flat out that 4 inch tongue and groove could not be purchased. It had absolutely nothing to do with different types of tongue and groove.  I am aware that my house has two types and the crew chief never said he could get one type and not another.  Yes the wrong wood was delivered but I did not mention that in my review as the correct wood was delivered the next morning. You did not have to run around looking for tongue and groove that is not made, it is made (how else did you find it?), your company just tried to tell me it wasn't.  As far as covering the cost of the wood, you estimate clearly implies that the cost of the tongue and groove is in the base quote.  Charging me for it later is not a "misunderstanding"  it is bait and switch.

unknown

I was very impressed with this company. The product and installation was very good and their professionalism was outstanding. I highly recommend Findley Roofing. Best customer service experience I've ever had from a service company.