Approved ProCasteel Heating, Cooling, Plumbing & Electrical
About us
**2018, 2017, 2016,2015, 2014, & 2013 SUPER SERVICE AWARD WINNER!** During the past 30 years, Casteel Heating and Cooling has been one of the most respected names in metro Atlanta for heating and air conditioning. Since then we have grown and added a Plumbing and Electrical division with some of the industries best technicians! We are now offering experts in hydro jetting to clear even the worst clogged drains in your commercial or residential property. With over 30,000 5 star and A+reviews, the #1 Plumber in Atlanta as voted by Atlanta Home Improvement Magazine, and having been awarded Top 25 Small Business of the year -7 times in a row, Casteel is your only call to have your home repairs completed in a timely and budget friendly manner by the best! When we say "We'll take Amazing Care of You," we guarantee it! Your Amazing Care continues to our craftsmanship, technician know how, and even to the job clean up. Your home will be left as if we were never there. Knowing that you are a satisfied customer is our top priority and each survey is personally seen and responded to. As one of the top Heating, Cooling, Plumbing and Electrical companies in the metro Atlanta area, Casteel is your one and only call for your home service needs.
Business highlights
Services we offer
Residential & commercial HVAC installation, maintenance, repairs, replacements, system tune-ups, plumbing , drain hydro jetting, water heater, filtration, bath & kitchen remodels, fixture, toilet stoppages, sewer line, electrical, home surge protection, ceiling fans, generators & smoke detectors.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- PayPal
- Financing Available
- Check
- CreditCard
- 34
Assorted photos uploaded by Casteel Heating, Cooling, Plumbing & Electrical
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 4% | ||
| 1% | ||
| 2% | ||
| 2% |
Filter reviews by service
I contacted this company using their online scheduling to perform service on my air conditioner. My initial appointment was rescheduled since I was unable to reach someone when I attempted to return the call to confirm. We played phone tag.
I again used the online form again to schedule another appointment on Monday. I received a call back to "confirm" the appointment and again tried to reach the office but only reached someone who takes a message and you have to wait for a return call. Well, when I finally received the return call, I was told that you don't actually schedule an appointment on line, that is just a form to send an email requesting an appointment. I was then told that the company had no availability for over a week, Wednesday, to check my AC unit. To make the situation more confusing, I received a message today indicating that I could have an appointment if I was able to call and confirm within one hour. This call came in during the middle of the workday and I did not receive the message until several hours later. Well, I later received a message from a technician indicating that he was at my house! When I called the office, I was told that I missed my appointment and that the next appointment was next Thursday (today is Wednesday). Until this company resolves its customer service and phone issues, I will not use them or recommend them to anyone else.
morning. After a courtesy call that tech was on his way, young man
arrived and promptly took a look at the work to be performed. He was
professional and friendly and told me he could do the work immediately.
He gave me a quote, which I thought was a little high but, after some
discussion, we came to an agreement. True to his word, he was finished
in about an hour and cleaned everything up nicely.
"Thank you for the review, and for trusting in Casteel. If I can personally help with anything in the future, please don't hesitate to call or email me. Respectfully, John Hillis Owner & President"
"Thank you for your business [Member name removed]. If you ever have any questions or comments, I am always available. Enjoy your new system.... John Hillis - Owner & President"
"Thank you for the review. As an owner, I work tirelessly educating our team on how to provide Amazing Care to the customer. This seems like a lost art in today's time, but we work each and every day with our crews to offer a great service. Thanks for the feedback, and please never hesitate to call me with questions or concerns. Respectfully, John Hillis Owner & President."
"Thank you for trusting in Casteel. We try our very best each day to exceed our customers expectations, and provide a professional level of service that customer deserve. Please reach out to me if you have any questions or comments, as I am always here to serve. Respectfully, John Hillis Owner & President"
"Thank you for the review. At the end of the day, we want to offer the best service, the best support, and provide a value that you feel good about. This is a hard industry, with many moving parts, but we have some of the very best employees in the world. I'm proud of every one of them, and they truly have a heart for the customer. Please let me know if I can do anything for you, or answer any questions as you enjoy your new system. Respectfully, John Hillis Owner & President"
The crew showed up on time and was professional and quick. I would use this company again.
Casteel is highly recommended. They were professional, friendly and cleaned up everything before they left. Enjoyed getting to know the guys and would recommend them to my friends and family. Best HVAC experience I have ever had!
Can't ask for more than that from a service provider. Highly recommend doing business with Casteel.
The installation (which is in the crawl space of my house with an outside compressor unit) was performed by two technicians and took about 8-10 hours. The technicians arrived on time and worked almost continuously until the job was completed. They were polite, knowledgeable and professional. They answered all of my questions and gave me instructions on how to operate the new system. They removed every scrap of debris including the old hardware and all of the packaging from the new system.
I am delighted with the new system (manufactured by Trane) and was pleased with all of the people I dealt with from the person who answered the phone to the installers.
Casteel may not be the least expensive HVAC supplier in the area, but their price was within reason, the product is first rate and the service was outstanding.
Aside from the pain of parting with $5000 it was a pleasant experience from start to finish.
The good news is that they installed good equipment that worked as advised.
But they also falsified the final inspection report (by a person who never visited the house, using pictures from before the
installation), failed to get a county inspection, ruined a ceiling and a wall, and stopped taking my calls, inexplicably. I have to assume that the failure to get a county inspection means:
1) They failed to do something they should have; or
2) They did not do something they should haven?t; or
3) They did not care enough about the regulations to bother.
Perhaps I will never know the real reason. The first time I heard from them was
for the semi-annual check up six months later. Not a chance will they ever step
foot in my house again.
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