Reliable Heating & Air Plumbing & Electrical

The two man team, both named Justin were on time and very professional.

It was a great experience. The serviceman was very professional and knowledgable. Since our house is close to 20 years old; I asked about new air systems. He took a great deal of time explaining how the new systems were different than ours. Would definitely use again.

I have been hesitant to write this review as I want to be as fair as possible and not be too harsh. We were with another HVAC provider for about a year but needed an new A/C unit in our home which we put off until this spring. The main reason we went with Reliable is their price on a brand new Trane unit was significantly less than our current provider. Plus they had a 10 year warranty on parts AND labor which is great. Also, they had great reviews on AL so I pushed my husband to try them out.
Chris was our sales rep and he was very punctual and fair in his quote. Although their annual servicing charge was a bit higher than our old provider, their lower installed cost of the new unit far than made up the difference so we decided to go with them. We also contracted them to do a full cleaning of all of our ducts (around $1,000).
My disappointment started when they could not get their scheduling right. We heard one date and time from Chris then received calls from the office for another time. OK, mistakes happen. The day of the install, we specifically planned our day around this being done and asked for an appointment first thing in the AM on a Saturday which was confirmed via a phone call the day before. The installer called the morning of (but left no message) and when he finally did reach us said that he was going to do another job before us so he would come in the afternoon. My husband (usually the calm one) was annoyed but I said mistakes happen so let him come in the afternoon. He called several times to tell us when he would be there so we rush home only to have to wait 45 mins for him to show up. His attitude was exasperated and bordering on rude with every excuse as to why he was late and finally said "Do you want me to install the unit or not?" They already had our $3000 by the way. I promptly picked up the phone and called Chris who really had nothing to say but "sorry". They also realized that we needed an additional part which would cost us another $250. To be fair, the installer was not able to finish the job on Saturday so had to come back on Sunday and was on time.
The duct cleaning was a completely different experience. The team was punctual, clean, friendly and did a thorough job. Of course, the scheduling was off yet again and we had to delay it a few weeks as the front office is not in sync with the back office.
All in all, I likely would have stayed with our old provider but since the install is done and I don't want to void any warranty, I will reluctantly stay with Reliable. We will see if they can redeem themselves but if I could offer advice to this company it would be this: 1) your customers' time is valuable 2) make sure your front and back office are on the same page as it comes to scheduling 3) your installers/internal problems are not your customers concerns. We pay you for a service.

I used Reliable for plumbing problem last year, so called them to inspect my air conditioning and furnace.  They recommended a Trane XL16 air conditioner and a Trane furnace that work together.  They also recommended duct repair, insulate the crawl space floor joist with a vapor barrier. I believe for all the equipment and work that I received I got a fair price.  Dustin and Gary replaced the air conditioner, furnace and duct work.  They were very professional and friendly.  Dustin and Gary did a great job and showed up on time.  I also had some electrical work done on my bathroom through Reliable.  Reliable is currently installing my crawl space insulation and vapor barrier and additional duct work.I highly recommend all of Reliable's services.  It's always good to have one company that you can depend on to do a great job for heating/air conditioning, plumbing and electrical services.  Iwill use them any time I need any of these services.  Thanks so much for your professionalism and friendly service.

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They were thorough, punctual and very competitive with price. They were even professional and they were fair. They did a good job for me. The problem is that they're growing at a rate that's beyond their ability right now.

Excellent service. They were prompt, courteous, and cleaned up well. Even sent me a thank you with a box of cookies. It was a very nice touch. Sam and Qusim were very nice. They even sent out a service specialist to come out and overlook the work for them. Very pleased overall.

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My A/C unit froze over on Sunday 5/4/14. I called Reliable Heating & Air first thing Monday morning after noting that they had 254 reviews on Angie's List along with an A rating. They didn't disappoint starting from the very first call I placed. The person who fielded my call asked me if had shut down and thawed my unit. Once I confirmed that i had done so the attendant scheduled to have some one come that very day. I was also clearly told about the $89 fee just for the evaluation alone.
Several hours later an A/C repairman called me from the road 1/2 hour in advance of arriving at my place. I appreciated this and was able to meet him there. I own a condo, which is part of a largerestored building. The A/C is on the roof and it is not easy to get up there. After scouting the building and realizing there was no simple way to access the  roof, the A/C repairman pulled some ladders down off of his truck and managed toaccess the roof. The unit was repaired and A/C restored in
a matter of 1 hourfrom the time he arrived. I also received excellent advice from him regarding the condition of my unit. He told me that my unit was fine although I mighthave to have the refrigerant topped off from year to year in order tocompensate for slow leakage and evaporationof the coolant fluid within theunit. I experienced very professional service throughout the entire experience. In hindsight I must say that it pays to go with professional established companies like this. I cannot stress enough how high the roof of my building isand it is hard for me to believe that any old A/C repair company is going toshow up
with a large enough ladder and be that well-prepared to get up on the roof of your building. Just something to think about

They came out to check my unit cause it was humming. They replaced the fan motor, replaced pole contactor and replaced capacitor. The  fan motor they put in was louder than the original, the tech and got a second unit. It was just as loud. The tech told me they would order an original part and be out in a couple of days to replace it. Almost two weeks later the unit had not been replaced. I callled them back and the unit was never even ordered. I regret signing a contract with now if they cant even order a part for my unit.  I will not use them again.

The provider arrived and immediately started assessing the home for vents and returns.  They went under the home to locate the furnace and stayed under the home for a while.  They removed each vent grill, and took them outside, and cleaned them thoroughly.  They used a tool to agitate the dust, particles, and debris in each of the vent ways (or ducts).  They vacuumed all of the vent ways out.  They went back under the home and suctioned everything out that did not get vacuumed.  The sanitized the entire system, and added a deodorizer.  Prior to replacing the grills, they showed me what was completed and where home improvements could be made in order to have 100% control of the airflow in our home.  At the end of the appointment, they showed us the vacuum device which was full of dust and debris.

Reliable replaced my nine-year-old air conditioning and furnace units for the upstairs portion of my home. Their work was done neatly and professionally and for a very fair price. The installers, Chad George and Alex Byrne, took great care of my home. Their work was done neatly and professionally, and they did not make a mess. Even though the majority of their day was spent in the hot attic of our home, Chad took the time to show us the new systems features and functions. Prior to the actual installation, I worked with Forrest who took great care of us by quoting a system that met both our heating and cooling needs as well as our budget.

I called Reliable and they were immediately able to schedule an appointment that day. We are closing on our house and needed someone quick. Tim called me about 20 min before he got there to let me know he was on his way. When he arrived I was able to describe the issues on our inspection list and he was knew exactly what he was looking for. He fixed a side panel on our condenser, the damper and the fuses in about 45 minutes.

They installed my air handler, then had to come back, because the didn't do it right the first time. Then when I ran my air for the first time, since they didn't level it properly, it leaked and caused ceiling and carpet damage. On one hand, it was a bad experience because they didn't do things right the first time. On the other hand, they did come back out right away to fix it. 

Getting scheduled maintenance (service after the sale) has been nothing short of a fiasco with Reliable.  They did a great job in the install, were fair in price.  But expecting us to pay for a maintenance service contract, and then not following through with the service appointments as you require twice a year to maintain warranty on the system is plane ole' bad service.  No excuses for it, they just don't have their acts together on scheduling and apparently now tracking the fact they were just at my home.   I called them and they can't even tell me why they were just here.  <FAIL>

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Guy was late, he did call to say he would be late. 
He was extremely arrogant and condescending. Compared to the guy from Shumate, who was very helpful and nice. this guy had an attitude! I'm not sure what he expected, but I explained what I wanted when I called for the appointment.
I sleep with the doors closed to my bedroom to keep the cat out and there is no return, so this is the reason it's hot. He had no suggestions except to get rid of my cat and get a ceiling fan (he couldn't BELIEVE I didn't have one already)! really?
If this is an example of the type of people they hire, I won't be calling them again

The guys that came, Jake and he's partner, were neat, professional and quick.  very impressive and polite.

Our A/C unit was puttering along and not cooling.  They were willing to come out the next day despite their schedule being quite full.
They ended up coming out twice (the first time the unit was frozen), and checked the unit.  Ultimately they fixed two clogs in the drainage pipe, and refilled the freon.
I asked a few questions while the fellow was working, and he was quite polite and answered me thoroughly.  Also, they wore booties to keep the floor clean, and were reasonably quiet when I asked them to be (two kids sleeping during nap time).
Overall, I was quite satisfied.

After a week of problems with home warranty company and another contractor, and no hot water, I called Reliable late on a Weds. afternoon. They scheduled an installation for the 1st time slot on Thursday. The installer was here at 8:00 and had it installed in a couple of hours. He was friendly, professional and provided me with all of the information I needed.

Devin Daly and Raymond Leary (prior military) performed an HVAC tuneup (part of Governor's office/Cobb EMC's $50 voucher program)and I couldn't be more pleased with the level of service. They called ahead, arrived on schedule, answered my questions thoroughly and did it all with professionalism and courtesy. The price was exactly the same as quoted when scheduled 3 weeks prior. Mr. Daly suggested work without an aggressive sales pitch and Mr. Leary followed up with all the information I'd need in the future about the work. As a combat veteran who appreciates detail-oriented, subject matter experts in his corner, I highly recommend both Mr. Daly/Mr. Leary and Reliable Heating and Air.

5 stars for everything. I have used them for years. They are able to come out at all hours of the night if needed. Great follow up and prompt service. They warned me in past years about issues with my previous system. They provided a highly efficient system. Huge difference in the heating of the home and water. Also, they sent me a lunch bag and some cookies.

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