Hicks Residential Roofing, LLC

excellent quality work

unknown

.

unknown

unknown

unknown

Great!

I accepted a very competitive bid from Hick's Roofing and within a week two subcontractors began work on my house. They performed 70% of the work within the first week. The two subcontractors then scheduled a time to return to finish the work, but never showed up. They then scheduled a third appointment but again never showed up. At this point I began calling the office to request that someone come finish the work. Several weeks and numerous phone calls later someone did come and performed a little bit more work. After many more weeks of phone calls I sent both an email and a letter giving a deadline for completion of the work. Neither email nor letter were ever acknowledged by Hicks. On the final day they did show up and finished the job. It took Hick's roofing 3 full months to complete 25 hours of work on my house. The quality of the work done was mediocre at best. Their unresponsiveness made the experience very frustrating. I will not engage them again.

WE DECIDED TO HAVE HICK'S DO ALL OF THE WORK (ROOF, SKYLIGHT, GUTTERS, FASCIA AND SOFFITT). THE CREW THEY SENT DIDN'T SPEAK MUCH ENGLISH, SO IT WAS HARD TO COMMUNICATE WITH THEM, THEY ALSO WERE A LITTLE WRECK LESS, THEY DROPPED SHINGLES ON A CAR, BROKE A EXTERIOR LIGHT, AND CAUSED A LITTLE DAMAGE TO SOME GUTTERS, MORE TO ALL OF THAT LATER. THEY DID A GREAT JOB ON THE ROOF INSTALL, FINISHING IN ABOUT A DAY AND A HALF, THEY HAD THE WRONG SIZED SKYLIGHT SO THAT DIDN'T GET INSTALLED. THE GUTTER AND FASCIA WORK WAS DONE BY DON AND ALEX, AND THEY DID A GREAT JOB. HICKS' DID A GREAT JOB TAKING CARE OF THE WORK CREWS MISHAPS, BUT WE'RE STILL IRONING OUT THE CAR DAMAGE. AND IT TOOK THEM ABOUT 2 WEEKS TO GET THE SKYLIGHT INSTALLED. BUT LARRY COX HAS BEEN GREAT THROUGH THE WHOLE PROCESS. OVERALL I AM SATISFIED WITH THE JOB THEY DID.

MADE AN APPOINTMENT FOR 8:30AM ON A SATURDAY MORNING. NO ONE EVER CAME OUT, AND NO ONE EVER CALLED. I CALLED MONDAY MORNING TO FIND OUT WHY, AND THEY PUT ME INTO MELODY'S VOICE MAIL. THEY SAID SHE WAS BUSY WITH OTHER CUSTOMERS. (PROBABLY MAKING OTHER APPOINTMENTS THAT THEY WOULD NOT KEEP).

DURING THE LAST HARD STORM IN MARIETTA, WE DEVELOPED A LEAK IN THE ROOF, WHICH WAS UNDER A ONE-YEAR WARRANTY, SO WE THOUGHT. I CALLED AND LEFT A VOICE MESSAGE FOR MR. HICKS, THE OWNER, TO CALL AND DISCUSS WHETHER THE WARRANTY WAS STILL IN EFFECT. MR. HICKS RETURNED MY CALL AND TOLD ME NOT TO WORRY THAT AS SOON AS HE HAD GOTTEN THROUGH SOME OF THE BACKLOG OF LEAKING ROOF REPAIRS, HE WOULD PERSONALLY TAKE A LOOK AT THE ROOF AND WE WOULD WORRY ABOUT THE WARRANTY AT THAT TIME. HE MUST HAVE PUT SOME OF HIS OTHER CUSTOMERS ON HOLD, BECAUSE HE WAS IN MY DRIVEWAY THE NEXT DAY. I WAS BUSY TAKING CARE OF SOME OF MY OTHER PROBLEMS THAT NEEDED REPAIRING, AND WHEN HE FINISHED, HE TOLD ME THAT THERE WAS A HOLE IN MY CHIMNEY BOX ABOUT THE SIZE OF A DINNER PLATE AND THAT SOME CRITTERS HAD CHEWED THROUGH THE ALUMINUM FLASHING. HE REPAIRED THE HOLE AND CHARGED ME NOTHING. ''NORMALLY THERE IS A $175 PER CALL FOR ROOFING REPAIRS, BUT, I KNOW THAT YOU WILL BE SENDING ME MORE BUSINESS''

THEY DID GOOD WORK AND WERE FAST.