Billy Howell Ford Lincoln

They are excellent and they did not pressure me at all. I am very happy with my car and I would definitely buy from them again.

They are excellent and have taken very good care of my car. I have never had any problems with them. Mike is the service manager and is wonderful to work with. I would highly recommend them.

They did not try to convince me to get into a vehicle that I did not want.

I had my oil changed and got home and they did not shut the plugs correctly and I had oil dripping in my garage. They replaced everything and cleaned up everything. They caused a problem but took care of the problem. I was satisfied. They fixed it immediately.

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They're definitely worth taking your car to. The workers are very nice.

Our sales person was great. They ordered the car for us. We went in and we looked over everything on what to buy there. I have to say that it was a good experience and they were professional. I’d say it was an excellent experience when they are professional. We went in there to look at the cars and the sales person was great and she explained to us about the new cars coming out and what’s going to be in those cars. In other words, she did an excellent job on telling us what was available and then we decided there was something we want and they were just coming out and so we ordered our car and she took care of everything with the order. She was outstanding.

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We have had three factory Ford transmissions installed by a
premier, local mechanic, we have been going to for 10 years. All three
transmissions were from Billy Howell parts department. The first went 98 miles
before it broke, the second under 20,000 and it died and the third less than
9,000 miles and started slamming and now, they will not stand behind this one.
 
***UPDATE (AS of today, my mechanic, Scott's Auto Center,
paid to have the third transmission rebuilt, as well as paid for a rental car
for us and what they found was amazing! SEE below for the update. I highly
recommend Scott and his team, who did more than they ever had to, in order to
make this right!)
 
The parts manager from Billy Howell, looked it up and told
our mechanic to have us come over and they would replace it.
The service writer (who is a manager) said we are now out of
warranty!
 
My mechanic then reported this to Ford, who said it MUST be
resolved by the dealer.
The dealer did not return my mechanic's phone calls.
Eventually, they did, and said they would not stand behind this.
 
Personally, I understand warranties, BUT we have had three
broken transmissions from the same place! That was three instances of being
without a vehicle with an active family, three times towing the van over and
then the third time? We are told "sorry, can't help"
 
Three bad transmissions and this means that the first two
were bad but the third just lasted long enough to be sure we were out of
warranty and now what? I think that a $2,700 transmission (NOT including
installation) should last longer than our $500 tires, don't you?
 
This is not just an issue of bad service, or bad parts. Cars
will break and people will let you down.
This is an issue of faulty workmanship, low quality parts
and people who really do not care.
Please consider my experience if you are considering having
service done here, or are looking for a new or used car?"
 
***Update: "I shared this review with the staff of Bill
Howell Ford and I received two calls:
One from Jeff, a service manager, that afternoon and the
other from Bill Howell, the next morning, from Colorado.
Jeff told me he wanted to bring the van over to look at,
with no promises, and although he agreed that a big ticket part should last
longer than a set of tires do, he could make no promises.
I was actually encouraged by the call, in that Jeff seems
like a fair guy.
 
However, the next morning, Mr. Howell called me himself and
dashed all hopes that this could ever be resolved equitably.
It was an argumentative call, in that he was not listening
to me, and seemed to want to debate.
He made comments about our mechanic and basically ran me
over with his questions, that he would then answer himself:
"The shop must not be one of much consequence"
(Me: they happen to be the largest shop in the area) (oh and I understand they
will look elsewhere for parts now)
"It must have been something the mechanic did on
installation" (Me: The error is showing an internal malfunction) ***UPDATE
(this was built using the wrong parts!)
"Why am I even having this conversation with you? You
are not my customer? (Me: My mechanic bought the parts from you and you should
stand behind them)
The conversation went downhill quickly, and so I told him
that he should have this conversation with the mechanic and hung up.
 
***UPDATE: THIS is what the transmission specialist found:
They had used the wrong parts in the build of the transmission! This will all
come out in small claims court, and I do intend to testify, but the slipshod
workmanship that was applied to this transmission as well as the wrong parts being
used, never gave us a chance of lasting long.
No study was done of the first two transmissions but one can
assume, based on this third, that was studied, that the issues were similar.
 
So if you are considering using the service department,
buying a car, or even if your local mechanic is buying parts at Billy Howell
Ford, I urge you to consider our experiences?
We showed them this review (the entire staff) and asked them
to make this right, but the answer is "no"
I would ask all local mechanics you use, if they plan on
purchasing parts from this dealer and if they are planning on using them, you
can ask that they purchase elsewhere.
It might be a few dollars more but we really do get what we
pay for, right?

visibleAll work was done within the time estimated. Whai could see seemed to be ok. When I arrived home I (as is my usual routine) checked the tire pressure and the fluid levels. Come to find out that the motor  oil level on the dipstick was barely discernible indicating a too low level of oil. I immediately called the dealership and expressed my concern and  disappointment. The service rep (Jeff) apologized profusely, told me not to do anything (I wanted to buy a quart of oil and just add it to the crankcase) and, lo and behold, Jeff and another tech showed up at my home the next morning with extra oil and made it right. an UNBELIEVABLE example of the essence of customer service.

It was excellent.  I enjoyed it and got a good deal.  They provide a good service.

Started using this dealer for both my 1995 Explorer and my 2009 F250.
I attribute using the dealer and staying up on maintenance why my Explorer is still running 18 yrs later.
I still get the oil changes done at the dealer for it, but only very recently started using a good mom & pop shop for its maintenance due its age with the costs.  Everything is done at the dealer for the F250 yet.
They listen to my needs and concerns and do not seem to ever be trying to have me do things I don't need to the trucks.
I also don't feel that they treat me differently as a woman, which happens at some places.

We like their proximity to our home so we do not have to drive far to get to them.  They have a courtesy service; if I am at work and if my husband has to take the truck up, and they have to keep it, they drop him back off at the house and then we can go back and pick up the vehicle.  Last week, when we left our truck there, they called me up to let me know it was ready.  I called them and left a message to ask if they could send someone to bring me to the dealership to pick up the car, as my husband had undergone a knee replacement surgery and he was not ready to drive yet.  I had left that message in the evening and they called me up first thing in the morning and said they could send the guy to pick me up in 5 minutes.  I really appreciated that but I said I was in the middle of something and I needed half an hour.  They said it was not a problem and the guy came after 30 minutes, picked me up, and took me to the dealership.  I just think that there is nice that they go that little extra mile when we have a situation when we do not have two drivers to pick up or drop off the car.  They have been very professional.  They do the work on time and they give us an estimate before they do the work.

They do a god job. The quality of work is good and I would use them in the future.

There is no question that they are concerned about the customer and making sure the work is done right the first time.

I have dealt with this dealership for over ten years. I have purchased several cars from them. It has all gone well. They have always treated me well and I have no complaints at all. If there were any issues, they have always worked through them with me.

I have always used them and I never have any problems. They are great and I would recommend them to other people any time. They have a good service that is worth every dime of your money. They are professional, hard working, and honest. I am pleased.

Billy Howell Ford Lincoln Mercury does a perfectly adequate job on my vehicles. I am very satisfied with their work and I do trust the people who work here. I'm still under warranty so I didn't have to pay. Everyone here has been perfectly pleasant and friendly.

I found the service people at Lincoln to be very nice and accommodating. They were respectful and cordial. The only thing I had a minor problem with was that I was not fully understanding how much money my car was going to cost. It was more costly than I realized. I still was satisfied overall and would not have a problem using this dealership again. They do good work on the cars. I would just watch them a little closer when I buy my next vehicle from them in terms of the price.

IT WAS PLEASANT AND VERY CLEAN.