DJ's Auto Painting & Collision

The customer’s 2002 Chevrolet Tahoe was previously painted by DJ's Auto Painting and Collision and completed on September 9, 2013. Following this paint job, the Tahoe appeared to have received a quality paint job. However, from 2014 to 2015 the customer noticed white faded spots starting to appear on the hood. The spots became increasingly worse and in December 2015 the customer stopped by DJ’s Auto Painting and Collision and spoke with the owner, Mr. Dave Gerber (also called DJ). Mr. Gerber came outside the office and looked at the customer’s Tahoe. The customer felt bad about having to stop by and told the owner he did not want to bother him but asked if the discoloration on the hood was normal. Mr. Gerber said ‘no’ the discoloration was not normal and in his opinion it was the result of his technician rubbing too much clear coat off the hood after the Tahoe had been painted. Mr. Gerber suggested the customer leave the Tahoe with him so he could repair. The customer dropped the Tahoe off on Monday, January 11, 2016 and Mr. Gerber had an employee to give the customer a ride home. Once the hood was repaired Mr. Gerber stopped by the customer’s home on Friday, January 15, 2016 on his way to work and gave the customer a ride to the shop to pick up his Tahoe. Unfortunately, the customer soon noticed discoloration on the passenger side front door, which was fading. The customer really did not want to go back by the shop but the customer the spot was becoming worse. Thus, the customer hesitantly stopped by DJ's Auto Painting and Collision in December 2016. The customer was hesitant because he had stopped by months earlier because of the hood. Mr. Gerber came outside and looked at the spot on the customer’s front passenger door. The customer explained to Mr. Gerber he did not want to be bothersome but wanted to get Mr. Gerber’s opinion of the discoloration on the passenger front door and a small strip of peeled paint with rust on the top of the Tahoe. The customer told Mr. Gerber to let him know if there would be any cost. As before, Mr. Gerber looked at the discoloration area and said it was the result of his technician rubbing too much clear coat off the paint. Mr. Gerber requested the customer leave the Tahoe with him so he could repair the rust spot and the door. Mr. Gerber said it would not be a problem and suggested the customer leave the Tahoe with him so he could repair. The customer arranged and dropped the Tahoe off to Mr. Gerber on January 25th, 2017. Mr. Gerber asked the customer if he preferred a rental car or a ride home. During three previous experiences with the shop, the customer had received drop off and pick up at home because the customer had another vehicle at home. Therefore, based on previous experiences the customer stated he preferred a ride home. On January 25, 2017, the customer left the vehicle with Mr. Gerber and Mr. Gerber’s seventeen-year-old son gave the customer a ride home. The Tahoe was scheduled to be completed the evening of January 26 and the customer had requested and received confirmation someone would pick him up at home once the Tahoe was completed. The receptionist called the customer on Thursday, January 26th and told the customer they would need to keep the vehicle another day and it would be ready on Friday, January 27, 2017. Thus, someone was supposed to pick the customer up Friday morning. The afternoon of January 27th the customer called to check on the status his vehicle and the receptionist told the customer his vehicle would soon be ready and she would send someone to give the customer a ride back to the body shop. Shortly thereafter, the receptionist called and told the customer his ride to the shop was on the way to his home. The customer waited outside his home and was surprised when the owner’s seventeen-year-old son drove up in the customer’s Chevrolet Tahoe. The customer was surprised and shocked because this had never happened before. The customer drove his Tahoe back to the shop and dropped off the owner’s son. The customer had also politely shared his concern with both the driver and the receptionist. The customer told the receptionist he would had preferred if she or someone from the body shop had called him and asked if it was okay for them to drive the customer’s vehicle to pick the customer up. The customer was concerned someone else might have wreck while driving his vehicle. The customer shared how his concern was elevated because of wrecks which had occurred for which the customer was not at fault. The customer shared illustrations of how an elderly lady had backed her car into the customer’s car and how a college student had recently rear ended the customer while he was at a yield sign. The customer shared how someone could become involved in an accident even if he or she was not at fault. The customer’s concern was magnified because the receptionist had sent a seventeen-year-old minor in the customer’s vehicle without obtaining permission for the customer’s vehicle to be used. This was different than other times the customer had been picked up. Furthermore, the customer shared with the receptionist how he had vehicles serviced over the years and other automobile or body shops had always given the customer a ride in a shuttle van or car. In fact, the owner of DJ's Auto Painting and Collision, Mr. Gerber had previously arranged for someone to give the customer a ride in a vehicle other than the customer’s personal vehicle. Again, the customer shared with the receptionist that even if the driver was trying to drive safely in the customer’s vehicle, someone else could an accident. The receptionist acknowledged the customer concern and said she would share the information with the owner, Mr. Gerber, on Monday morning, January 30, 2017 because Mr. Gerber was off on the date this occurred (January 27th). While the customer was driving back home, the customer’s cell phone rang and it was Mr. Gerber. Mr. Gerber was angry, rude and totally disrespectful. Mr. Gerber spoke in a loud, rude and harsh voice and did not allow the customer to speak. Mr. Gerber told the customer he did not appreciate the customer voicing concern about his son driving the customer’s Tahoe. Mr. Gerber told the customer he did not need want or need a customer like you. Mr. Gerber told the customer to never come back to his shop and he did not care about Angie’s List or what the customer posted on Angie’s List. Mr. Gerber was rude, disrespectful and totally unprofessional. In concluding this post, the customer would like to address what type of customer I am. This writer is a customer who paid money with the expectation of quality work and services. However, Mr. Gerber specifically told the customer the damage to the 2002 Chevrolet Tahoe’s hood and door was the result of his technician rubbing too much clear coat off the paint after the vehicle had been painted. This writer is a customer who has had vehicles repaired and painted since 1988. However, the customer always went through his insurance company which always referred the customer to insurance approved automotive collision and painting body shops, which had trained and certified technicians. The customer has never had to return to any of these shops regarding any quality of work. However, to save money, the customer took his vehicle to DJ's Auto Painting and Collision. When the discoloration appeared, if Mr. Gerber had told the customer the spots and discoloration on the hood and door was not technician error, then the customer would had sought other options, which may or may not had included other automotive paint shops. But, this is not what happened. Mr. Gerber specifically told the customer the spots and discoloration was a result of his technician rubbing too much clear coat off the customer’s vehicle after DJ’s Auto Painting and Collision shop had repainted the vehicle. It is very unfortunate these actions have transpired because the customer had never imagined this type of behavior and actions from Mr. Gerber. This customer is posting this update because the customer’s knowledge and experience h

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The entire experience was outstanding. Following the paint job, my 2002 Chevy Tahoe looked like new. The owner, Mr. Gerber was a total professional and treated me with respect throughout the entire process. In addition, all of the staff I interacted with treated me the same way. Mr. Gerber had one of his staff members to give me a ride home after I dropped my Chevy Tahoe off and to come and pick me up when it was ready. They also kept me updated on status throughout the process. Lastly, it is also rare in this day and time for someone to address you as Mr. and yes sir and no sir. But, this was their common practice with me. They really take pride in their work and customer satisfaction. This is the second vehicle I have had painted by DJ's Auto Painting and Collision. I previously had a 1996 Nissan Maxima painted in 2010 and the results were the same.

They're very fast and reliable. The pricing is always reasonable. He even went to bat for me when the insurance company wanted him to fix an obviously totaled car. He makes you feel like you're the only customer he's got.