Ace Hardware Home Services logoApproved Pro
Approved Pro

Ace Hardware Home Services

Plumbing, Water Heater Service, Drain Cleaning,

About us

Backed by the name you know and trust, Ace Hardware Home Services delivers expert plumbing, heating, and cooling solutions throughout Atlanta and North Georgia. We’re proud to be 'bringing helpful to the home' with our Red Bow Promise: quality craftsmanship you can see, friendly service you can experience, and a pledge you can trust—your satisfaction is guaranteed, or we’ll make it right. Whether you need a water heater replacement, drain cleaning, leak repair, toilet or faucet installation, or help with a major plumbing issue, you can count on us for the same reliable, professional service your find at your local Ace Hardware store. Contact us today—we’re here to help!

Business highlights

Emergency services offered
24 years of experience

Services we offer

Tankless water heaters , water heaters , blue poly repair , toilet repair , drain cleaning , all plumbing repairs

Services we don't offer

Septic

Amenities

Emergency Services

Yes

Warranties

Yes

Senior Discount

5%

Accepted Payment Methods

  • Financing Available
  • Check
  • CreditCard
Reviews
4.378 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
4%
3
3%
2
1%
1
15%

Filter reviews by service

Showing 51-75 of 78 reviews
L O.
Oct 2019
5.0
Drain Cleaning
Yes, I recommend this pro
$99
Drip Drop Plumbing what's a very pleasant experience and the work was that professional very friendly it was a great experience heartbeat guide for all our loving me and the price is very reasonable

Lucrecia M.
Oct 2019
5.0
Plumbing
Yes, I recommend this pro
Great service. Very neat

Russell T.
Jul 2019
5.0
Plumbing
Yes, I recommend this pro
Went good and quicker than I thought it would go.

Emily C.
Jul 2019
5.0
Plumbing, Water Heater Service
Yes, I recommend this pro
A-Total plumbing is always there when we need them. Mike was on time which is what I look for! They are always personable, always professional. 5 star rating all around.

Michael C.
Apr 2019
5.0
Plumbing, Water Heater Service
Yes, I recommend this pro
$1,650
Excellent service and fast response

Jaimie J.
Feb 2019
5.0
Plumbing
Yes, I recommend this pro
They ordered the part and came back and installed the new sprayer. There were a couple of problems with the installation and they had to come back a few times to get everything taken care of, but at the end of the day we are happy with how things turned out. They made sure to work with us and went of their way to make things right.

Imogene J.
Dec 2018
5.0
Plumbing, Drain Cleaning
Yes, I recommend this pro
$269
He e a very sweet man and wih a great performance I love to have him come back to my house if I have a problem .
Response from Ace Hardware Home Services
"Thank you for taking the time to review our company. If you ever need anything let us know ."

Diane B.
Nov 2018
1.0
Plumbing, Heating and Air Conditioning Service
Not well Not this company mentioned by you. It was A-total plumbing. I was disappointed once again. Unfortunately for me I used your site for the first time w/ less then desired results.
Response from Ace Hardware Home Services
"So sorry you had a bad experience. Please reach out to the office at 770-507-5424 And ask for Richard"

Christopher R.
May 2018
5.0
Plumbing, Water Heater Service
Yes, I recommend this pro
Excellent service. Dustin was dedicated to solving the problem. Polite, professional & trustworthy.

BRETT B.
Apr 2017
5.0
Plumbing
Yes, I recommend this pro
unknown

Bianca C.
Aug 2016
5.0
Plumbing
Yes, I recommend this pro
Wonderfully! I'm so glad I reached out to them. I was worried when my home warranty assigned me to them and I saw the reviews on Angie's List. They seem very hit or miss. Nate, however, was prompt and knowledgeable. He explained what issues I should be concerned about and what I shouldn't be concerned about. He even fixed an issue a top-rated company on Angie's List forgot to do (though they promised me they did. Sigh!). I really appreciated feeling heard and respected. I appreciated him going the extra mile. I may not be able to recommend the entire company, but I DEFINITELY recommend Nate! :)

Mervat G.
Aug 2016
5.0
Plumbing
Yes, I recommend this pro
unknown

Mark C.
Mar 2016
1.0
Plumbing
$75
In March of 2015, my son told me there was water leaking through the ceiling in the basement. American Home Shield sent another contractor out who pointed out what the problem was. The garbage disposal hadn't been properly clamped down, and when I pointed this out to A Total Plumbing, they said it wasn't their fault. We ended up making a claim with our Home Owner's Insurance, and they didn't even offer to pay our deductible. I wouldn't use them again, and I don't feel that they don't treat their customers with respect or stand behind their work.

John H.
Feb 2016
5.0
Plumbing
Yes, I recommend this pro
$75
They were great and showed us how to take care and to adjust the settings. I recommend him Highly.

Brooke B.
Feb 2016
5.0
Plumbing, Drain Cleaning
Yes, I recommend this pro
$75
I couldn't have asked for a better experience. Anthony Jr was very professional and courteous, he was understanding of my kids running around, and he answered all the questions I had. I let him fix the sink while I was busy dealing with my children. He was also right on time for the appointment, and was very prompt fixing the issue. After he was done, he explained again everything he did, collected my Service Fee, and explained that there were no additional costs because it was covered by my home warranty company. In the future, I will definitely use A-total Plumbing! Thank you for your great service!

Dalan C.
Feb 2016
3.0
Plumbing, Water Heater Service + 1 more
$79
We had to use this company because of their contract with America Home Shield.  After 5 visits to my home - one of which he dripped the dirty toilet water all over my floor - they refused to write down that the issue with our toilets was the actual toilet and that it needed to be replaced.  Subsequently, we hired an out-of-pocket plumber who fixed everything by removing the original toilets and replacing them with new ones.  
Additionally, the plumber came to our garage entry door instead of the front door and smelled of cigarette smoke every time he entered my property.
On the initial visit we also had him look at our hot water heater which he said needed immediate replacing.  We had another plumber come out for a second opinion (before spending $1800!) and the next plumber said that there were no issues at all that needed addressing and a new one was not needed.

JANICE H.
Jan 2016
1.0
Plumbing
$500
See above

Tom H.
Dec 2015
1.0
Plumbing
A Total Plumbing was referred to me by my home warranty company. I called them immediately after the service request was entered and after being hung up on 3 times the lady finally answered... the call was placed last night at 7:31pm 12/28/15... I told her what my issue was (sump pump overflowing sewage in my basement) and she said their emergency response person would call me right away to schedule a time to come out... 17 hrs later still no call and after calling my warranty company back I was informed that A Total Plumbing does not service the Dallas GA 30132 area... woulda been nice to get a call from the company instead of being ignored. HORRIBLE customer service... non existent is more accurate. BUYER BE WARE!
Response from Ace Hardware Home Services
"We never responded to call , because warranty company canceled call that night . We would ask that this review be moved as your frustration is not with us but the warranty company . Thanks"

Chante B.
Sep 2015
5.0
Plumbing
Yes, I recommend this pro
unknown

Melanie M.
Aug 2015
1.0
Plumbing
$7,000

Dishonest company.  Technician admitted ensuing damage was a result of their shoddy work the first time around.  5 other outside professionals, both plumbers and insurance adjusters, confirmed the source of a water leak (into our foundation wall) was a result of A-Total's original work.  But the owner thinks it's a separate issue, which is obviously a lie because he doesn't want to pay for the repair work. 

Outside professionals also confirmed A-Total overcharged us by $1000 on the original work.

Avoid this company at all costs -- I am making it my mission to inform all potential customers.


Response from Ace Hardware Home Services
"I am willing to discuss your problem if you want to give me a call at 678-410-5955 thank you"

Michael M.
Jul 2015
4.0
Plumbing
Yes, I recommend this pro
unknown

Rebecca C.
Mar 2015
5.0
Plumbing, Water Heater Service
Yes, I recommend this pro
$2,250
unknown

Kathryn S.
Jan 2015
5.0
Plumbing, Water Heater Service
Yes, I recommend this pro
$2,800
They were great.  They negotiated with our insurance company and got us a rebate for part of the cost.

I will use them again.  They were very knowledgeable.  They have good customer service.  They were very prompt and responsive.

Robert C.
Dec 2014
1.0
Plumbing, Water Heater Service
$75
The first visit  the guy lit the pilot light on our water heater and said the exhaust flue was not properly connected and he could not leave it  on. He tried to blame the problem on the ac/heating guys who had recently replaced units. The AC guy came same day and fixed what should have been fixed by A-Total because the exhaust vent was part of the water heaters proper operation. It took 5 days to get A-total to come back and fix the water heater, but all he did was relight the pilot.  When he was done and told me that he lit the pilot and if it;s not fixed they would come out again. I told him it was NOT fixed because whenever it is lit it goes back out when the tank was emptied and that it has been doing that for almost a month.  He didn't want to do any work to fix the water heater.
When the warranty company called them later that day to tell them that the pilot went out minutes after he left, they refused to come back because I was "rude" to him. Evidently telling him he didn't do his job was rude nut it was a truthful fact We now had to wait through the Christmas Day and weekend to get another company out. It has been over 2 weeks with a broken hot water heater.
Response from Ace Hardware Home Services
"[Member's name removed] , are you sure it was us who serviced your home as I can find no record of your address in our computer. please call me at 678-410-5955 Richard"

Janet G.
Nov 2014
1.0
Plumbing
$275
They were HOURS late. Did not come prepared, had to use some of my tools. Forgot to turn off all water sources and flooded my kitchen. Still had to go to Home Depot to get basic supplies. Left a mess for me to clean up. When they came back to repair the hole, it was the WORST PATCH JOB EVER! The patch did not fit the hole, the seams were poor and sunk in, and mudding was sloppy. I have paid for drywall on 5 different occasions and I think A Total Plumbing in McDonough GA does not know how to do drywall. They need to better equip and train their plumbers. Then the owner, Richard wanted an additional $500 to finish repairing my ceiling. The only reason I used this provider was because it was through my home warranty company.
Response from Ace Hardware Home Services
"We sent a second technician out to address your concerns , and we under the impression that you were happy with the repair . The homewarranty company only covers to rough finish. I apologize if we did not meet your expectations."
Showing 51-75 of 78

Licensing

Bonded

Insured

Licensed*

Trade License Number

MP209933

Trade License Locale

Georgia

Trade License Authority

Georgia Construction Industry Licensing Board

Trade License Expiration

11/30/2026

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Ace Hardware Home Services is currently rated 4.3 overall out of 5.
Monday: 12:00 AM - 12:00 AM Tuesday: 12:00 AM - 12:00 AM Wednesday: 12:00 AM - 12:00 AM Thursday: 12:00 AM - 12:00 AM Friday: 12:00 AM - 12:00 AM Saturday: 12:00 AM - 12:00 AM Sunday: 12:00 AM - 12:00 AM
Ace Hardware Home Services accepts the following forms of payment: Financing Available, Check, CreditCard
No, Ace Hardware Home Services does not offer free project estimates.
No, Ace Hardware Home Services does not offer eco-friendly accreditations.
No, Ace Hardware Home Services does not offer a senior discount.
Yes, Ace Hardware Home Services offers emergency services.
Yes, Ace Hardware Home Services offers warranties.
Ace Hardware Home Services offers the following services: Tankless water heaters , water heaters , blue poly repair , toilet repair , drain cleaning , all plumbing repairs
Septic