Very prompt. They were out the next morning from an evening email. Did exactly what they said they would do.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
David S.
11/2010
5.0
Very timely and friendly service. The spa seems to be running great.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Paul P.
10/2010
5.0
Marchall was quick,friendly and efficient. He saved me a lot of money.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Donna L.
10/2010
5.0
Marshal was very knowledgable of our equipment. He didn't have a problem teaching me how to use our eqipment properly. Definately on time and you would of thought I was his only customer all day,he was so patient and through explaining everything.
Rating Category
Rating out of 5
value
2.0
responsiveness
5.0
Yes, I recommend this pro
Ed B.
09/2010
5.0
very quick response and great service!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
gary h.
03/2010
5.0
on time, no extra charges friendly, knowledgeable
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Chris H.
03/2010
5.0
I was so impressed with how well he was able to diagnose my problem over the telephone, that I cancelled a scheduled appointment with another pool service company so that Marshall could come and take a look at my pool equipment. He arrived on-time, verified his diagnoses then returned a few days later with the parts he needed to perform the repair. I will definitely use him again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
sue r.
01/2010
5.0
contractor was on time, sharpe and knew what he was doing, went extra mile to get parts for my hot tub and fixed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Lynne W.
01/2010
5.0
This is truly what exceptional service is all about !! Professional, courteous and the results was wonderful. My tech, Marshall was prompt and certainly knew what he was doing. He resolved the boched up job performed by another company, who came to perform a minor service and totally went from bad to worse, leaving me with a problem and certainly loss of TOTAL credibility in what they deemed, Professional Work. Marshall acurately diagnosed the problem and resolved in less than an hour. My only spa service will be Home Pools & Spas and of course, Marshall my tech...vlwm
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Todd S.
01/2010
5.0
Marshall was responsive, prompt, dependable, and knowledgeable. The job required quite a bit of trouble shooting, which he did methodically and patiently. Once he diagnosed the problem, he ordered the part and returned quickly to complete the job. I would give Home Pools & Spas the highest recommendation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
laura p.
12/2009
5.0
We had already made the mistake of hiring and paying someone else who did NOTHING to fix our hot tub. Marshall came when he said he would and took care of the problem and even carried extra product in his truck! Thanks Marshall!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Derek E.
10/2009
5.0
Marshall, the owner, came to my house and did a great job, repairng a 12 year old spa, and was able to save me money. He was very knowledgeable and professional, and did not try to sell me anything that I didn't need. When It comes time to replace this old spa, I will definitely purchase one from him. Thanks Marshall!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Judith P.
08/2009
5.0
In response to you inquire regarding the renovation efforts, I can say, with all sincerity, that it has been truly �Outstanding�. Mr. Phillips visited with us, discussed our needs and wants and then presented a variety of wonderful solutions. In every phase of the project, the workmen arrived promptly as scheduled, working diligently until their assigned tasks were completed. The resulting work was absolutely splendid, meeting and exceeding all our expectations. The workmen exhibited an eye for detail and exactness that was most reassuring. We have found this daunting project a most enjoyable and gratifying experience.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Robin R.
08/2009
5.0
Marshall was great to work with! He was very knowledgable and went out of his way to help us keep costs down. i would reommend him to anyone having problems with their pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Pablo G.
07/2009
N/A
.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Judy C.
05/2009
1.0
The pool contractors were on time and very knowledgable. We are happy with the results. Would definately use them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jose G.
04/2009
4.0
Very professional and great with communications. I e-mailed them on a Saturday night and they responded Sunday morning setting up the service for first thing Monday. Showed up on time and completed the job.