Shower Glass DreamWorks, LLC

Did a great job but the communication was lacking.

Awesome job by a very professional crew...

Prompt, quick, neat and finalized everything quickly.

Great

The customer service/communication was practically non-existent after the down-payment. The day (3/10) the techs came to take measurements, they arrived three hours after we were told they were on their way. I texted Leonardo after 1 1/2 hours to see how far away the techs were and was told 30 minutes (they arrived an hour or so later). Leonardo said they could install the agreed upon shower glass encasement on 3/20, which was great. Before I could go get the credit card info to give to him, he had texted me twice (within a couple of minutes of going from upstairs to downstairs to get the card), which I thought was a bit pushy. The Friday before the install we had not heard anything from Leonardo about the time on Monday, so we called a couple of times, left messages that we needed to make arrangements accordingly, and since we got no response, I texted him that evening. I texted him again Saturday afternoon. He finally responded, "Tues install." I was ticked off that 1) we had to keep trying to contact him to get a time, 2) when he responded, it was a different day and still no time given, 3) had we not reached out, we would have made arrangements to be home on Monday for a no-show, 4) we had put half the money down, so we felt stuck. When we couldn't get a response, I reached out to Angi and they tried to reach Dreamworks, and they said they left a message because no one answered. On Tuesday morning and no workers, I inquired via text and my husband was able to get Leonardo on the phone. Of course there was an issue with the supplier and Leonardo told my husband that he was checking to see if our order was in and would call back in 30 minutes. Leonardo did call me later that evening and said one of the glass pieces was missing and that he was reaching out to the supplier and would call the next day when he had info. He told me that he "was mad with the supplier" and that the reason he didn't respond back to my texts was because "he didn't want to be bothered talking". I think he didn't mean to let that slip out because he said, "I'll make the inconvenience up to you by taking something off the price." I told him that we weren't looking for a discount, we were upset about the lack of communication. He promised he would keep us better informed and again stated he would let us know something by the next day, Wednesday. The next communication was on Friday, 10:29am, to say that the techs were on the way. 2 1/2 hours later, he sent second text that techs were on the way and then nearly 4 hours later, another text was sent that techs were on their way. So it was a little over 7 hours when techs finally arrived to install shower enclosure. It's been three days since installment and the techs seemed to have done a good job. The rub was that Leonardo was quick to call for the remaining balance and then wanted a picture of the finished project. Also, that discount he mentioned for the inconvenience, non-existent , lol. Due to communication nightmare and the inability to keep one's word, I would not recommend this company to anyone.

They went above and beyond. We had it shipped to us, cleaned up after Really appreciate their attention to detail.

Extremely prompt and professional!! I would highly recommend these guys, simply.. Awesome!!

They were prompt to provide a quote and were courteous. We agreed on the quote and had to pay 1/2 as upfront deposit. The doors arrived earlier than expected and was installed without any issues. Install crew was professional and experienced. Would recommend highly.

The pro arrived on time. He listened to listen to what I needed, and was was very polite and professional throughout the installation. He read and followed all the instructions for the installation and did a very good job. He protected my floors and left no damages. I only wished that after cleaning, he managed the waste better, such as folding up the drop cloth for use another time, and removing and hauling off the packaging from the product. Otherwise, I will use him again.

great job

They gave same day service.

Leonardo and his team exceeded my expectations. This was the easiest hire for a contractor I have EVER had. Honest, professional, his team performed like he said they would, the price quoted was price I paid. Leonardo is a complete professional—excellent communication, confident in his services, and it was just a complete breeze and wish every hire was this easy!! From start to finish (initial contact and speaking over the phone) it was less than 24 hours. His techs arrived the very next day (on a Friday) and installed 3 frameless rolling shower doors that are just beyond anything I envisioned the showers would be. I initially was going to purchase pre-made doors from Home Depot and have them installed but Leonardo impressed me so much over the phone I took the leap of faith and am so happy I did. I am SO thankful and just wish I found him earlier!!

Extremely professional and performed the job as requested. Excellent work!

They did a great job on two of our showers. Will be sure to get them back for our master bath. On time in budget. Cleaned up. Great to have a contractor who was That Good thank you.

Promptly followed up after initial contact.

I am very satisfied with the door. It look so nice. Great company, will use them again for another project

Showed up in a timely manner and very professional.

They kept the agreed timeline and did an excellent custom installation

great service

I m not pleased with the outcome of my project and I try to reach out to the company and no response

Did good work and fixed the problem I had with an existing shower door. Communication by text was brief on their part so was unsure if they were receiving my messages at times.

Very good, only complaint is they put me off about four or five days due to delivery of door. Could have told me that up front. But its all good i would still recommend them

This provider was on time, professionally prepared and did an excellent repair job. I would use them again. Stu cross

Did not meet my expectations and did not finish the wall inclosure. Took a long time to get here did not follow up had to call and text several times

The contractor was upset that the job was not a lot or many hours. It was contentious.