Pure Home

Customer service-very good Workers were professional Cleaned debris from the area where the work was done.

Guys were great we had mold. They worked diligently to get the mold removed in an efficient manner. All the teams that came in were pleasant polite and we?re here to make sure we were safe. They started the phase one rebuild and finished drywall and painting. Great team check them out.

They came when they said they would, they did the work, they kept me informed about what needed to be done and stuck with their estimate. I would certainly hire them again. They were very nice to boot.

I would personally like to thank Mitchel/ Russ and their team for working with me and my family on this project. Being a first-time homeowner in todays climate is anything, but easy but Pure Home was convenient, friendly, fast, and reliable. From previous concerns dealing with a company called "Green Home Solutions we paid 3,000 USD to have the issue not eradicated but bandaged. We placed our trust in Green Home Solutions, but they failed us. The mold grew back and spread like wildfire. Due to my growing concerns, I reached back out to Green Home Solutions, and they advised to us, they were no longer servicing the ATL area. We were left without any answers, no assistance, or referrals. Thankfully we came across Pure Home via Google. Pure Home was highly rated and from the about me section- they seemed pretty personable. After scheduling a visit, Mitchel came out and reassured me that my concerns would not go unnoticed. He agreed that Green Home Solutions failed us, and he would not le

The company was very responsive after we had water intrusion from Hurricane Helene. They came out same day and set up the equipment to dry out the basement. Their team was prompt and professional. I would use them again.

Troy was great! He not only helped to get this project within my budget he also was able to get a crew to come out the same day for mold remediation so that I would be able to get my new water heater installed the next day. I also have to say that Jeremy, Will and Richard who came out and did the work did an excellent job. They answered all of my questions, made me feel comfortable, and went over and beyond to assist. I wanted a professional to handle the issue and I'm glad that chose Pure Home. I would absolutely hire them again.

They did a great job and were available within 24 hours.

They took before and after pictures and their service was great.

They were quick to respond.

Horrible experience with Pure Home. Do NOT sign their DPA - they’ll say it’s just Direct Payment Authorize but will later try to use it as a contract for services they did not render. (screenshot) Their DPA explicitly states it’s for remediation- mold, biohazards, etc., any type of repair that ensures your home is safe from biohazards and is geared toward emergent situations - our home had already been mitigated. The DPA has no verbiage related to repair, remodel, renovate, etc. and Pure Home is trying to use it as a contract for repair services. At the beginning of the process everything was “yes, no problem.” Later on, everything was a problem. They also use this DPA to employ bullying tactics, get you “locked in”, and then tell you what color vanity you have to select or that you cant change the color of your cabinets even though insurance is paying them to prep, prime, and paint. I inquired about upgrading my floors from carpet to LVP and was quoted 7k+ by Troy who stated their

The job was completed the same day that I called the company for a good price.

Amazing work and customer service from start to finish. Couldnâ t be happier with the outcome. They were extremely dependable, competent and even helped us with design decisions. Highly recommend!

The job was done and finished in a week . All the work was excellent and quickly done before the promise date.

I like there work did a very good job I will recommend them very honest tell you every thing going to happen

I had my kitchen remodeled, the job wasn't done as I told them I needed it done, the workmanship is very poor and they just did as theey pleased with doing the job how they wanted to, and not what I told them to do, so we had a lot of back and fort from start to finish and the my kitchen is still not completed, and this is from September last year till now.

Very responsive, kind, and profesional team always answering my questions and taking me step by step of the remediation with pictures of the work done. Mold was completely gone. Highly recommend their services.

We contacted Pure Home for a full kitchen remodel. They were fast, efficient and partnered with me by offering design recommendations. I found the team to be professional, they responded to inquiries immediately and worked within my time-lines. My new kitchen came out better than I expected!

They were very friendly, informative very helpful!

They were very friendly, informative very helpful!

he handled a price at the beginning, but then change for other price that was high

Its taking to long to return with results.

Initially very responsive but then not so much. Did the work as outlined in the contract but only after I had to keep on them about it. Perhaps was related to the time frame around a holiday week, but was frustrating to deal with multiple people to get the job done right. Also seemed very focused on getting paid and did not take credit cards, which was a bit of a hassle. Overall glad that experience is behind me.

The two teams did a very good job and got rid of the black mold

Make sure to check if this company is insured and make sure to shut off water for them as well as any other things you are worried about. We contracted through Christian, and that was decent. It felt as if we were trying to wheel and deal a little bit, but I suppose that is part of many businesses these days. Christian was very nice to us and was thorough in any case. I was offered a reduction of cost if I awarded five stars in review and if they earned them. Still a bit odd, so other reviewers, I would recommend taking other 5 star reviews here with a grain of salt. Marvin and Jesse were our workmen who came over the next day to perform mold remediation. To make it short and sweet, they cut one of our pipes by accident which then flooded our basement a bit. Drywall, insulation, and structural beams got wet and some soaked. Many personal items got wet, a few things damaged, but thankfully I and Jesse were fairly quick in getting the water turned off. So nothing lost, we hope. We are still sifting through our wet belongings. Marvin was not there when this happened, poor Jesse was. Our kitchen had a bunch of sitting water, our laundry closet, our bathroom next door, and also our downstairs too. They had to replace insulation, which to their credit was better than the previous insulation that we had. They cleaned, sprayed, and did as much as they could before finishing the job both in the original job site, our kitchen, and then again downstairs because of the flooding they caused.. The flooding also got into our HVAC/AC home unit, into the ducts as well so now they will have a ductwork repair person out the next day to patch up the problem. All in all, it was incredibly stressful and frustrating and I had to call off of work to stay home and prevent further water damage, in a panic. The guys handled it the best they could and did replace and clean up the mess decently well. For their attempts at rectifying the situation and being professional about it, I gave them a star back. I was going to give the lowest review but they did the job, and it seems correct (+1 star) they flooded my house, messed up our kitchen plumbing and HVAC/ductwork, and got our personal affects wet (-4 stars), but they did rectify it and worked through making amends (+1 star). I may add one more star if the HVAC is repaired properly. I am willing to update this review if the company wishes to go above and beyond the work they did and provide complimentary service for our home in a way that compensates for the workmanship, or if there was a significant reduction in the costs because of the mishap.

Pure Home remodel our master bathroom. The team was able to do all we asked and helped with great suggestions. We are very happy with our remodel bathroom.