It is now two weeks since Cool Air Mechanical installed new air conditioning in my house after the old R22 Freon compressor died. Just 18 months earlier the furnace had died and they came out and installed a 17.5 inch Lennox Elite furnace. We did not buy an air conditioning system at that time because the one we had was working great. But now the search for a new Air Conditioning system. 1. First off, my house had hot spots (A. Master bedroom with a 15 foot plus headboard wall which greeted the early morning July and August sun), (B. A Bonus room over the garage which was in the sun all day). To help the bonus room out, there was a window AC placed in the window which took away from the look of the house (and not allowed in most subdivisions in Atlanta). 2. This makes the second time that our HVAC system had gone out in less than 24 months and we were either freezing in 25 degrees weather or sweating in 90 plus heat. BIDS: Every other AC company that came out and looked at the failed system, and commented on the great work that was done on the furnace/air handler installation 18 months ago. DECISION: So I decided I wanted a dual 12000 BTU head Mini split heat pump installed along with the new whole house R410 air compressor and A coil. This would give us a backup just in case the whole house main system died again, we could just move to the part of the house with the mini splits systems until the whole system was repaired. Also, the mini split system would have built in thermostats in each head unit and would cool the rooms further if the main whole house system had cooled enough for the main house and shut off. PROBLEM: My bedroom and the bonus room both had Cathedral type ceilings (slanted). My wife did not want the head units hanging on the walls. Our salesman Jon says that the in ceiling head units had to be flat and level, so that meant no in ceiling installation of the mini-split head units. SOLUTION: A.) Buy a $500 service contract that would cover the whole system for six years with a 3-hour response time if called in before 5:00 pm. That would take care of our down time. B.) Zoning with a bypass installation. They would check out and redo the duct work to the zoned rooms, install zoning system and put thermostats in the bonus and master bedroom. That way each zone could call the air compressor when needed and any extra air from the AC handler would be recycled back in. (NO HANGING WALL HEADS Wife Happy). INSTALLATION: The day of installation, Victor and Maverick worked the entire day on the removing old duct work and installing new electric dampened duct work, Zoning Board, Air Compressor, Circuit Breaker, Thermostats and Thermostat wiring to all zones. The Lennox Elite 3.5 ton Air Compressor which I order was not in stock so they upgraded me to an Elite 4 ton 16 SEER at no extra cost. The zoning panel was from Honeywell and they used Honeywell 9000 WIFI thermostats which turned out to be more accurate than my First Alert WIFI thermostat in controlling room temperatures (feels a lot better). They were able to place the new thermostats where I wanted them on the wall. It was a cool day (high of 75) when they did the install, so we really could not test the system fully. A couple of days later it was hot and the bonus room had an issue where the AC would not shut off (FREEZING BONUS ROOM). I called in that evening and the next day they were there. It appears that the wall where the thermostat was installed insulation had fallen down and the heat from the attic was right on the back of the thermostat. They caulked all holes and replaced the insulation and everything works great now. With the Costco rebates they were better priced than others and we had more warranty coverage.

It is now two weeks since Cool Air Mechanical installed new air conditioning in my house after the old R22 Freon compressor died. Just 18 months earlier the furnace had died and they came out and installed a 17.5 inch Lennox Elite furnace. We did not buy an air conditioning system at that time because the one we had was working great. But now the search for a new Air Conditioning system. 1. First off, my house had hot spots (A. Master bedroom with a 15 foot plus headboard wall which greeted the early morning July and August sun), (B. A Bonus room over the garage which was in the sun all day). To help the bonus room out, there was a window AC placed in the window which took away from the look of the house (and not allowed in most subdivisions in Atlanta). 2. This makes the second time that our HVAC system had gone out in less than 24 months and we were either freezing in 25 degrees weather or sweating in 90 plus heat. BIDS: Every other AC company that came out and looked at the failed system, and commented on the great work that was done on the furnace/air handler installation 18 months ago. DECISION: So I decided I wanted a dual 12000 BTU head Mini split heat pump installed along with the new whole house R410 air compressor and A coil. This would give us a backup just in case the whole house main system died again, we could just move to the part of the house with the mini splits systems until the whole system was repaired. Also, the mini split system would have built in thermostats in each head unit and would cool the rooms further if the main whole house system had cooled enough for the main house and shut off. PROBLEM: My bedroom and the bonus room both had Cathedral type ceilings (slanted). My wife did not want the head units hanging on the walls. Our salesman Jon says that the in ceiling head units had to be flat and level, so that meant no in ceiling installation of the mini-split head units. SOLUTION: A.) Buy a $500 service contract that would cover the whole system for six years with a 3-hour response time if called in before 5:00 pm. That would take care of our down time. B.) Zoning with a bypass installation. They would check out and redo the duct work to the zoned rooms, install zoning system and put thermostats in the bonus and master bedroom. That way each zone could call the air compressor when needed and any extra air from the AC handler would be recycled back in. (NO HANGING WALL HEADS Wife Happy). INSTALLATION: The day of installation, Victor and Maverick worked the entire day on the removing old duct work and installing new electric dampened duct work, Zoning Board, Air Compressor, Circuit Breaker, Thermostats and Thermostat wiring to all zones. The Lennox Elite 3.5 ton Air Compressor which I order was not in stock so they upgraded me to an Elite 4 ton 16 SEER at no extra cost. The zoning panel was from Honeywell and they used Honeywell 9000 WIFI thermostats which turned out to be more accurate than my First Alert WIFI thermostat in controlling room temperatures (feels a lot better). They were able to place the new thermostats where I wanted them on the wall. It was a cool day (high of 75) when they did the install, so we really could not test the system fully. A couple of days later it was hot and the bonus room had an issue where the AC would not shut off (FREEZING BONUS ROOM). I called in that evening and the next day they were there. It appears that the wall where the thermostat was installed insulation had fallen down and the heat from the attic was right on the back of the thermostat. They caulked all holes and replaced the insulation and everything works great now. With the Costco rebates they were better priced than others and we had more warranty coverage.

John called ahead to let me know he could come by early to take a look at my HVAC. We tried to recreate the sound I was hearing but were unable to recreate the exact situation. He inspected different aspects of the hvac to ensure it was operating correctly. He answered my questions about whether it was safe to operate on his findings. John was very thorough and very courteous. The service and care I receive from Cool Air Mechanical is why i chose them. I can feel at ease knowing I can call them and they will have someone out. Even if it's to chase phantom sounds.

My 16 year old HVAC system had not been maintained for the last four years. Tuesday afternoon it began to make an odd and loud noise. After a couple hours of searching on the internet I found amazing reviews for Cool Air Mechanical. It was hard to believe at first, so I had to check as many sites as I could. I decided it couldn't hurt to call a tech to come out and look. I called and on Wednesday morning Jerry was at home as promised. Jerry Cobb was very personable and took time to go over what he found with my hvac. I didn't feel pressured to buy a new unit. It seemed like the logical thing to do in the long run, after hearing several options available to me. Jerry immediately got Ken Langdon over to my home about an hour later. Ken and I discussed issues with my home cooling and what I was wanting and where I was with my budget. After hearing about their guarantees and warranties I knew I could have peace of mind. I especially like that the final price quoted is exactly that, the final price. Well (today) Thursday, the crew was out here at 900AM to begin work. Danny and Andre worked tirelessly in the heat to get the job done and completed with quality. There were some unexpected issues that arose in my home due to an old system and a previously bad installation, however they took the time to get everything set up as it should. I am extremely pleased with the service alone that I have received from the company and so far my new Lennox. Its so quiet!

They are very professional and very knowledgeable. They had great prices. It was a no hassle, no haggle price. I would definitely recommend them to anyone who was thinking about using them.

.

We contacted Cool Air Mechanical through Costco. They were on time for our meeting to check the current installation, the estimate was clear and they were easy to work with to set the date for the installation; they offered us a very attractive financing option and a cash back option from Costco. During the installation they did a good job setting everything up and making sure it worked. They were polite at all times and finish the job in the estimated time and left nothing behind. Overall it was a good experience, we also payed them for the semestral maintenance. We will see how that works.

Easy as can be. Elio & Jean were prompt, polite, and professional

Steven Coleman - Senior Service Technician performed the service today. He arrived within the time frame given, was very professional, answered my questions and completed the work in a timely manner. I would definately recommend him and this company.

It went great. They addressed a long term problem we had cooling a bonus room as well. The entire team sales and installers were very knowledgeable.

Continue to be very happy with Cool Air. Purchased my system via Costco about 2 years ago. Received 2 years worth of preventative maintenance services as part of purchase and just recently added another 6 years of PMA with a buy 3-year get 3-years free offer. Today's tech was John Roberson and he was great.

They were awesome. Response time, quality of work and price stood out.

I highly recommend using Cool Air Mechanical. The purchasing and installation process was seamless. Oren, our sales consultant, was knowledgeable, on-time and professional. He explained everything in detail and left us with enough information to make an informed decision. After we decided to make our purchase through Cool Air, my experience with their staff (over the phone) was excellent. I believe everything was set up within 15 minutes or less. Vernon and Jason showed up for the installation on-time and were friendly and very professional. They finished the job in record time and explained everything to me about the system before they left. The system works perfectly. It is rare that I deal with a company and have such a good experience from beginning to end. The system works great, and I know I can depend on this company and its employees in the future. Thanks Cool Air for recognizing the importance of punctuality, professionalism and quality products.

We replaced one HVAC in our home. We went though Costco, the salesman (Sheikh) came out super nice guy knew his stuff got it scheduled in 2 days with no problems The installation guys (Moiese & Berny) was professional and did a great job. Everything was easy, quick and clean couldn't be happier with this company.

Great, the tech, Steve Coleman, was very knowledgeable and took time to explain what he was doing and address my questions. He also found apart that needed to be replaced.The part was still under warranty.

Thanks to Nima, the problem was fixed and my dinner party was great.

We are so glad we chose to work with Cool Air Mechanical in partnership with Costco in replacing our old and failing HVAC systems. The representatives at Cool Air were professional, knowledgeable, and genuinely cared about our specific needs and satisfaction. Our first contact was with Daniel. He was extremely knowledgeable and easy to talk to about our needs and concerns. Daniel listened to us and recommended the best option based on our concerns, rather than up-selling us as other companies we have worked with have tried to do. He listened and he cared, no BS. His recommendations have proven to be a great choice and have far exceeded our expectations. Our installation technicians were Elio and Jean Paul and they were amazing to work with as well. They were highly experienced, skilled, and very professional. They really knew their stuff! Their experience was evident as they had to trouble shoot a few complicated situations that arose. The company cares about their customers and their customer's satisfaction. That was more than evident. All in all, we were extremely pleased with the results of the job as well as with the integrity of the representatives we worked with. We would confidently recommend this company to any homeowner seeking excellent workmanship and peace of mind in replacing or maintaining their HVAC systems.

Excellent.

Great experience from beginning to end! Jon did a fantastic job suggesting the appropriate solution for a replacement for our 18 year-old system (heating and cooling) that bit the dust. The install date was only a few days later. Vernon and Jason showed up on time and worked almost invisibly to get the entire system installed quickly and efficiently. Their work was quick, clean and organized. Kudos to Cool Air!

We had to replace our furnace. The entire experience with Cool Air was great. The install team, Vernon, Jason, and ETL did an awesome job. They were very efficient in completing the installation. I'd highly recommend Cool Air.

The biggest thing I liked about them was the initial visit when the rep came out to see what needed to be done, they did not try to up sell me. He did not say replace both systems as they were the same age. He said to just replace the broken one until the other unit breaks. They contract with Costco and 10% of the contract I get a Costco gift card for.

Amazing! Michael S. Pedro and Zenon were great!

When they came out the second time that repairman was for phenomenal. He was supposed to charge me for another visit. He was so apologetic. He looked at the problem. He fixed it. He addressed it. He was so pleasant. He was real nice. The fact that I had to again was negated by the fact that he was so pleasant and so attentive. I didn't care that he was having to come back again. It was at the end of the day on like a Saturday. He spent over an hour and he stayed until it was done. I don't know that I would have given him such a great rating if he hadn't been so diligent. I was so frustrated and he heard what had happened. He said I know what I am supposed to tell you, but we are going to fix it.

.

Cool Air team - Chris (sales consultant) and Vernon and Jason (Installers) responsive, timely, thorough. Fair price and great work.