Approved ProAbout us
Chimney Solutions specializes in chimney cleanings, chimney inspections, masonry repair, chimney caps & chase covers, chimney liners & relining services, chimney restorations & rebuilding, and a number of other minor or major repairs for your chimney and fireplace. We also offer custom fireplace installations (interior or exterior), fireplace inserts, pre-fab fireplaces, gas logs, wood stoves, pellet stoves and gas stoves, so you’re sure to find exactly what you need for your home or business.
Business highlights
27 years of experience
Services we offer
Chimney cleaning, all types of aesthetic and functional repair and installation, reline, rebuild and repair chimneys, copper, stainless steel and galvanized pans/shrouds, correction of leak problems including masonry rebuilds, complete fireplace renovations, gas coal baskets, animal removal, complete chimney restoration, dampers & dryer vent cleaning.
Services we don't offer
Air duct cleaning.
Amenities
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- CreditCard
Our recent projects
- 19
Assorted photos uploaded by Chimney Solutions
Reviews
4.9211 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 6% | ||
| 2% | ||
| 0% | ||
| 1% |
Filter reviews by service
Showing 51-75 of 211 reviews
Mary R.
Feb 2017
Chimney Repair, Chimney Sweep
Great, was very happy with their work.
Response from Chimney Solutions
"Thank you for taking the time to comment on our work we provided at your home. We appreciated the opportunity to service your chimney needs. Please feel free to reach out to us when you have chimney repair or cleaning needs in the future. Chimney Solutions"
Sandra P.
Feb 2017
Chimney Repair, Masonry Work
Fantastic! They did just a beautiful job. I would certainly contact them to do work in the future.
Response from Chimney Solutions
"Thank you for your kind note and taking the time to comment about our company. It was a pleasure to serve you. We hope you reach out to us when the need arises for future chimney/fireplace work. Thank you, Chimney Solutions Management"
Alan H.
Jan 2017
Chimney Repair
unknown
Response from Chimney Solutions
"Thank you for taking the time to post this comment here. We pride ourselves in providing quality service to our customers, and appreciate helping spread that word. Please reach out to us at 770.255.1300 when you have chimney services needed in the future. Thank you again. Your business is truly appreciated!"
Joseph L.
Jan 2017
Chimney Sweep, Chimney Cap Service
Everything went great. Chip and a helper arrived on time, efficiently performed the cleaning and inspection, and provided useful information on aspects of the fireplace. They also discovered, and verified through pictures that my chimney cap was very rusted and had been leaking. As a result I also ordered a new cap. That was installed a few weeks later also efficiently and with no problems. Cost below is for both services.
Response from Chimney Solutions
"Thank you for your note. It was a pleasure to serve you and your chimney repair needs. Please reach out to us if you ever need additional work in the future. Chimney Solutions Management"
Diantha H.
Jan 2017
Chimney Repair
Excellent work by all. I would definitely recommend them.
Response from Chimney Solutions
"Thank you for taking the time to leave us this review. It was a pleasure to serve you and take care of your chimney repair needs. Please consider reaching out to us in the future with all of your chimney/fireplace repair needs. Chimney Solutions Management"
Heather W.
Dec 2016
Chimney Repair, Fireplaces + 1 more
Very well! Inspected, cleaned and showed me how to work my logs. Took pictures of the roof area so I could see exactly what he was talking about. He gave me a heads up about repairs needed down the line and gave a quote but did not pressure me to make a decision or purchase now. Recommended to my family.
Response from Chimney Solutions
"Thank you for taking the time to leave us a review here on Angie's List. We pride ourselves on setting appointments and being punctual, as we know your time is valuable. Please let us know if you decide to move forward with your repairs. Chimney Solutions Management"
Thomas B.
Dec 2016
Chimney Repair, Fireplaces
it went very well
Response from Chimney Solutions
"Thank you for taking the time to leave a comment here about our company. We pride ourselves in provide a high level of service to our customers. Thank you again for your business. It is truly appreciated"
Vincent C.
Nov 2016
Fireplaces, Gas Log Service
Gas log experts, Chimney Solutions! Charles, a specially trained and certified technician quickly diagnosed our problem. He tried to save us money by cleaning and tightening the malfunctioning part. When this didn't work, we agreed we needed a new part and Charles volunteered to come install it the next day, ON HIS DAY OFF. He arrived in time the next day, did the install quickly and called me the next day to be sure the fix was working, which it was. He even made friends with our little dog. What a great company to have a person of Charles' skills and character on their team!
Response from Chimney Solutions
"Thank you for taking the time to post this comment here. We pride ourselves in providing quality service to our customers, and appreciate helping spread that word. Please reach out to us at 770.255.1300 when you have chimney services needed in the future. Thank you again. Your business is truly appreciated!"
Gloria P.
Nov 2016
Chimney Repair
I'm a first time Angie user. If this is the quality of vendor, then I'm sorely disappointed. I called and he never returned my call. Totally unprofessional in my mind. Definitely would not recommend as this appears to be a pattern based on other reviews.
Response from Chimney Solutions
"Our phone system had a major glitch that caused this issue, and we are working immediately to rectify the situation. We had multiple voice mails that were archived in our message center that were inaccessible and unknown to us for a few weeks that we were unaware of entirely. These are explanations and not excuses. We have scheduled & serviced hundreds of customers during this time period with our fleet of CSIA certified technicians. We will take ownership for these mistakes as we strive for a high level of service shown by the multiple A+ positive ratings we have obtained from satisfied customers across all social media review sites. We apologize for this inconvenience and would love the opportunity to correct this for you in the future in some capacity. We ask you for the opportunity for a second chance, and provide me the possibility to personally apologize for the inconvenience. Please contact our office manager directly for a free cleaning and inspection as your chimney service needs arise. Christian LeBlanc - President / Chimney Solutions 770.255.1300"
Joe A.
Nov 2016
Chimney Repair, Gas Log Service
Disappointed that an A on Angies List means they don't respond to phone calls.
Response from Chimney Solutions
"Our phone system had a major glitch that caused this issue, and we are working immediately to rectify the situation. We had multiple voice mails that were archived in our message center that were inaccessible and unknown to us for a few weeks that we were unaware of entirely. These are explanations and not excuses. We have scheduled & serviced hundreds of customers during this time period with our fleet of CSIA certified technicians. We will take ownership for these mistakes as we strive for a high level of service shown by the multiple A+ positive ratings we have obtained from satisfied customers across all social media review sites. We apologize for this inconvenience and would love the opportunity to correct this for you in the future in some capacity. We ask you for the opportunity for a second chance, and provide me the possibility to personally apologize for the inconvenience. Please contact our office manager directly for a free cleaning and inspection as your chimney service needs arise. Christian LeBlanc - President / Chimney Solutions 770.255.1300"
Michael S.
Oct 2016
Chimney Repair
Lack of follow-up resulted in lost business and a poor rating
Response from Chimney Solutions
"Our phone system had a major glitch that caused this issue, and we are working immediately to rectify the situation. We had multiple voice mails that were archived in our message center that were inaccessible and unknown to us for a few weeks that we were unaware of entirely. These are explanations and not excuses. We have scheduled & serviced hundreds of customers during this time period with our fleet of CSIA certified technicians. We will take ownership for these mistakes as we strive for a high level of service shown by the multiple A+ positive ratings we have obtained from satisfied customers across all social media review sites. We apologize for this inconvenience and would love the opportunity to correct this for you in the future in some capacity. We ask you for the opportunity for a second chance, and provide me the possibility to personally apologize for the inconvenience. Please contact our office manager directly for a free cleaning and inspection as your chimney service needs arise. Christian LeBlanc - President / Chimney Solutions 770.255.1300"
Alexander W.
Oct 2016
Chimney Repair, Chimney Sweep + 1 more
How did it go? Well, it didn't go. I left THREE phone messages over several days with the company requesting a phone call to set up a service date and NONE of the calls were returned. I had relied on Angie's List reviews in selecting this provider, and was, therefore, shocked to see how unresponsive they were. Called one of their (Angie's List Grade A) competitors and had my call returned in 20 minutes and set up an appointment for next week. Good riddance Chimney Solutions!
Response from Chimney Solutions
"Our phone system had a major glitch that caused this issue, and we are working immediately to rectify the situation. We had multiple voice mails that were archived in our message center that were inaccessible and unknown to us for a few weeks that we were unaware of entirely. These are explanations and not excuses. We have scheduled & serviced hundreds of customers during this time period with our fleet of CSIA certified technicians. We will take ownership for these mistakes as we strive for a high level of service shown by the multiple A+ positive ratings we have obtained from satisfied customers across all social media review sites. We apologize for this inconvenience and would love the opportunity to correct this for you in the future in some capacity. We ask you for the opportunity for a second chance, and provide me the possibility to personally apologize for the inconvenience. Please contact our office manager directly for a free cleaning and inspection as your chimney service needs arise. Christian LeBlanc - President / Chimney Solutions 770.255.1300"
Anita K.
Oct 2016
Chimney Sweep
Very professional service. Lance came on time, was courteous and professional. Cleaned the chimney with no mess, completed the inspection and answered all my questions very knowledgeably. Followed up with a full report and provided options for an upgrade as requested. Great service, I would hire again.
Response from Chimney Solutions
"We appreciate you taking the time to post your review on Angie's List. If we can be of further assistance in the future please do not hesitate to call. We appreciate your business and look forward to serving you in the future!"
Linda G.
Oct 2016
Chimney Sweep, Fireplaces + 2 more
I had Andy and Tony come out to replace my fireplace hearth and backdrop from marble to slate. I also had my exhaust system replaced for my dryer since the company who did it before did it against code without my knowledge. Andy and Tony listened intently on what I wanted to have done. They were very precise and efficient with their work. They were also very nice and fun to be around. I highly recommend them!
Response from Chimney Solutions
"Thank you for taking the time to place this review. We strive to provide the best customer service and a high quality of work. Visits like this show our technicians take to heart our message. We are glad you were satisfied with our service, and again thank you for the comments. In addition, thank you for the opportunity, it is truly appreciated. Chimney Solutions Management"
Mike J.
Aug 2016
Chimney Repair
unknown
Response from Chimney Solutions
"Thank you for taking the time to leave a comment here about our company. We pride ourselves in provide a high level of service to our customers. Thank you again for your business. It is truly appreciated."
Mark L.
Aug 2016
Chimney Repair, Chimney Cap Service
One of the best experiences I've had with a contractor from start to finish. Salesman, David Morris, was professional, courteous and responsive to any and all questions I asked of him. Ashley and Brandon in the office kept us informed about the schedule, were great about reminders and pleasant to speak with on the phone. Andy and Chris, who performed the work, were top notch. On the day of the job they called ahead, arrived early, were super friendly and did a great job. We reviewed the work order and they had no issues with my additional request to cover up the rust stains with paint that I provided. They reviewed all of the work that they completed, cleaned up and finished the job within a few hours. Answered any and all questions in the most courteous and professional manner. Couldn't have asked for a better experience. Will be recommending Chimney Solutions to all of my neighbors...and many of them definitely need new rain pans.
Response from Chimney Solutions
"Thank you for taking the time to post this comment here. We pride ourselves in providing quality service to our customers, and appreciate helping spread that word. Please reach out to us at 770.255.1300 when you have chimney services needed in the future. Thank you again. Your business is truly appreciated!"
George C.
Aug 2016
Chimney Repair, Chimney Cap Service
Very good job, got the fireplace back up and converted to gas logs.
John C.
Jul 2016
Fireplaces, Masonry Work + 1 more
We interviewed potential contractors but their suggested solution seemed awkward. We requested a bid from "Chimney Solutions", and a very knowledgeable technician (Quinton) gave us a comprehensive explanation of his approach and an understanding of the skill sets required to have a successful outcome. Quinton followed up the next day with a "line item" bid that reflected all of the specifics discussed on our walk through. He also patiently and promptly addressed a multitude of questions and concerns that we had. Likewise, the office personnel (Ashley) followed up by reviewing and verifying the scope of work. Next, the scheduler (Brandon) called to identify the two technicians that would be dispatched. Andy and Jose were punctual. In short order they had assessed the scope of work, placed their dropcloths, and with "coordinated " purpose got right to work. Eight hours later (with only a brief break) Andy and Jose had masterfully completed the job! With all the improvements and repairs (a new low-profile...cleverly placed gas shut-off valve and the hearth stone artfully restored to include gas fireplace logs reinstalled with thoughtful precision) the work area was left clean and you would be hard pressed to know that we had workmen here all day. We would highly recommend "Chimney Solutions" to anyone in need of fireplace repairs.
Response from Chimney Solutions
"Thank you for taking the time to post this comment here. We pride ourselves in providing quality service to our customers, and appreciate helping spread that word. Please reach out to us at 770.255.1300 when you have chimney services needed in the future. Thank you again. Your business is truly appreciated!"
Charles B.
Jul 2016
Chimney Repair
unknown
Andrew S.
Jun 2016
Chimney Repair
It seems the work performed is of high quality but dealing with them was a hassle. Quinton was our sales rep and he was a bit lackadaisical in his explanation and made it clear that while we were trying to stop a drip, it might not work. I thought the price was a bit high and only gained confidence after talking to the manager Chip about what would probably stop the drip.
The Khris and Matt came out to replace the rain pan and shroud, upon finishing they informed me I might think about replacing the corner boards and trim as they were a little warped and water damaged. So this is my first issue, I'm spending $1,000 to work on the chimney and instead of the sales rep discussing all the issues with me, I'm informed of more work that is needed in the next 2 years after they complete the job. I would rather address all the issues at once. They also mentioned they used my old termination top per the contract, which was something I didn't notice I thought they were replacing everything on the top of the chimney.
Upon reviewing my contract I realized they were supposed to replace the water damaged trim they just recommended I think about dealing with in the future. So I reached out to them to discuss this and they told me it was accidentally excluded from the work order and they missed that, also that it wasn't that badly damaged and probably didn't need replaced. Since we are now being precise with the contract I asked what they were going to do since they didn't fulfill the contract. They responded they could either come back out and replace the trim or offer me a $30-$50 refund since that is about what the materials would have cost. I think we all know if I just wanted them to come out and replace my trim it would costs me well over $50.
I opted to have them come out and complete the contract and the work looks good and luckily the drip did stop.
The Khris and Matt came out to replace the rain pan and shroud, upon finishing they informed me I might think about replacing the corner boards and trim as they were a little warped and water damaged. So this is my first issue, I'm spending $1,000 to work on the chimney and instead of the sales rep discussing all the issues with me, I'm informed of more work that is needed in the next 2 years after they complete the job. I would rather address all the issues at once. They also mentioned they used my old termination top per the contract, which was something I didn't notice I thought they were replacing everything on the top of the chimney.
Upon reviewing my contract I realized they were supposed to replace the water damaged trim they just recommended I think about dealing with in the future. So I reached out to them to discuss this and they told me it was accidentally excluded from the work order and they missed that, also that it wasn't that badly damaged and probably didn't need replaced. Since we are now being precise with the contract I asked what they were going to do since they didn't fulfill the contract. They responded they could either come back out and replace the trim or offer me a $30-$50 refund since that is about what the materials would have cost. I think we all know if I just wanted them to come out and replace my trim it would costs me well over $50.
I opted to have them come out and complete the contract and the work looks good and luckily the drip did stop.
Mary L.
May 2016
Chimney Repair
unknown
Response from Chimney Solutions
"We appreciate you taking the time to post your review on Angie’s List. If we can be of further assistance in the future please do not hesitate to call. Thanks again for your business. The Chimney Solutions Team"
Holly D.
May 2016
Chimney Cap Service
Because of water leaking inside our fireplace, we scheduled a service call with Chimney Solutions. Chip was on time, friendly, and clear with his explanation of our repair options. He emailed the promised paperwork instantly and was quick with his reply when we decided to schedule service. Larry arrived ten minutes early (wow!) to install the new cap and was finished in less than 30 minutes. He was also kind enough to make a phone call back to the office for permission to apply what we'd already paid for the service call toward our cap installation (even though the 30-day window had passed). Overall, this was a great experience!
Response from Chimney Solutions
"We appreciate you taking the time to post your review on Angie’s List. If we can be of further assistance in the future please do not hesitate to call. Thanks again for your business. The Chimney Solutions Team"
James C.
May 2016
Chimney Repair
I had leaks inside the house that were coming from the joints where the siding met the corner boards. Andy and Jose were great,.. very cordial and professional. They arrived right on time, and did a great job. I'm totally pleased.
Response from Chimney Solutions
"We appreciate you taking the time to post your review on Angie’s List. If we can be of further assistance in the future please do not hesitate to call. Thanks again for your business. The Chimney Solutions Team"
Gayle H.
Apr 2016
Chimney Repair, Chimney Cap Service
From what I can see from the ground, they did a great job It is a noticeable improvement over the old cover. They fabricate the chimney caps themselves, and the turn around time between measuring and completing the job was very quick. Very good company to work with
Response from Chimney Solutions
"We appreciate you taking the time to post your review on Angie’s List. If we can be of further assistance in the future please do not hesitate to call. Thanks again for your business. The Chimney Solutions Team"
Michael T.
Mar 2016
Chimney Repair
unknown
Response from Chimney Solutions
"We appreciate you taking the time to post your review on Angie’s List. If we can be of further assistance in the future please do not hesitate to call. Thanks again for your business. The Chimney Solutions Team"
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Chimney Solutions is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Chimney Solutions accepts the following forms of payment: Financing Available, Check, CreditCard
No, Chimney Solutions does not offer free project estimates.
No, Chimney Solutions does not offer eco-friendly accreditations.
No, Chimney Solutions does not offer a senior discount.
No, Chimney Solutions does not offer emergency services.
Yes, Chimney Solutions offers warranties.
Chimney Solutions offers the following services: Chimney cleaning, all types of aesthetic and functional repair and installation, reline, rebuild and repair chimneys, copper, stainless steel and galvanized pans/shrouds, correction of leak problems including masonry rebuilds, complete fireplace renovations, gas coal baskets, animal removal, complete chimney restoration, dampers & dryer vent cleaning.
Air duct cleaning.