Hero Air LLC
About us
Welcome to Hero Air, LLC! Hero Air is a locally owned and operated family HVAC business that exists for the sole purpose of providing comfort solutions to all of our customers throughout the metro Tampa bay region. Our slogan is "Heroes to the Rescue!" Our phones are answered 24 hours a day for the convenience of our customers. We accept cash, check and all major credit cards. We are open 7 days a week. Hero has approximately 5 employees currently. All of our service technicians are employees and work directly for Hero Air.
Business highlights
Services we offer
HVAC Installation, HVAC Maintenance, HVAC Sales, Services Include: HVAC Service, air cleaners, air conditioning installation, air conditioning maintenance, air conditioning repair, air filtration, commercial air conditioning, commercial heating, dehumidifiers, heating installation, heating maintenance, heating repair, residential air conditioning, residential heating, thermostats, zone control systems
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 17% | ||
| 9% | ||
| 4% | ||
| 9% |
Our A/C unit wouldn't stay running last evening. We weren't happy with a previous repair company and I checked Angie's List.
I found several companies with good ratings, but most of them were several miles away. I found Hero Air in Zephyrhills, which is just a few miles away.
I called last evening to see if I could get an appointment for repair.
I was thrilled to get a person that answered the phone after hours, not a machine! I asked when a repairman could come out to look at our unit. I was given an appointment the next morning. That was great!
Also payment was set up through link to pay by credit card so you don't have to give our your credit card information to anyone.
Thank you Hero Air.
Joyce Thayer
"[Member Name Removed] We performed an air conditioning inspection on this customer's unit. This customer was concerned with having a fairly new unit that was having a constant leaking issue. We offered this customer an AC leak sealant service along with a refrigerant recharge service. The customer agreed to our price and we performed the services to completion. We had two men working on this customer's job and spent approximately 3 1/2 hours taking care of this customer's issues. We spent a lot of time answering numerous questions this customer had while we worked under his direct supervision. After this customer had the opportunity to check a "wholesale price" for AC sealant on Amazon, he called into the office and said that if he did not get a reduction on the A/C sealant service he was going to write us a bad review on Angie's list. Apparently, this customer is true to his word. We tried to get the customer to compare "apples to apples". He refused to answer one simple question "How much would Amazon charge to come out to your home and perform an AC sealant service?" Our company is not an online wholesale distributor of any kind of retail product. It is not fair to compare our "service" to the "wholesale cost" of a particular item. Our customers must understand that Hero is NOT a wholesale supplier or retailer of HVAC parts, materials or supplies. Hero Is a licensed provider of HVAC SERVICES. Hero is NOT a website store or a retail establishment of any kind. Among the differences in a retail establishment (example: Amazon) and a service provider (Hero), is that a retail establishment can generally provide you "materials" at a fraction of the cost compared to a "service provider". Please understand that you are paying Hero for providing a complete "service" and NOT for "parts, materials or supplies" to be mailed or given to you. By using Hero, you are expecting Hero to provide you with licensed HVAC services. Hero’s service prices are “flat rate” and are NOT contingent on the amount of time it takes the technician to perform the services, nor are service prices contingent on any costs of parts, materials or supplies. Hero’s service prices are set by Hero with an understanding of our CODB - Cost of Doing Business. We even offered this customer the opportunity to take advantage of us returning to his home and re-performing the sealant service and addition to re-balancing the charge again if necessary free of charge. The customer ignored our attempts to make him happy. We regret that this customer is not happy with the price he paid for our provided services, however our "services" should not be compared to an online realtor's price for a "wholesale part"."
"Thank you for your review! We appreciate your feedback. I see you gave us a B for quality is there anything you needed that we didn't provide? We also strive to make sure our customers are satisfied."
"Thank you for your patronage. We are always happy to help out again. Just give us a call when you need us in the future."
"Thank you for your patronage. JR and Brian are very happy that you are pleased with our services. Please contact us if you need any other services."
"Thanks for your business! Hope to work with you in the future."
"Thank you for the review and we look forward to servicing you again."
"Thank you for the review and we look forward to servicing you again."
Licensing
State Contractor License Requirements
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