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Bug Out Service - Nassau
Lawn Care - Maintain and Mow a Lawn, Lawn and Garden Sprinkler System - Install, Lawn and Garden Sprinkler System - Repair,
About us
Bug Out Service has been serving customers in the Jacksonville area for more than 50 years. We are proud to be Jacksonville's first and leading "green" pest control company. Whether it's termite protection, lawn and shrub care, irrigation or in home pest protection, we hope you put your trust in Bug Out Service. We pride ourselves in providing outstanding customer service. Our highly trained service professionals provide the most advanced and eco-friendly termite elimination and pest control solutions available. Not only that, our lawn and ornamental shrub care service will keep your landscape the talk of the neighborhood! Don't forget to check out our irrigation services services for repairs, installation and maintenance for water-saving solutions, and wildlife removal and exclusion services.
Business highlights
62 years of experience
Services we offer
Lawn fertilization and treatment, WDOs, aeration, drainage and wildlife removal and exclusions, irrigation, pest control and exterminating, termite solutions
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.427 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 11% | ||
| 4% | ||
| 4% | ||
| 7% |
Showing 1-25 of 27 reviews
Raymond S.
Apr 2017
The termite and pest prevention service was "fair" over the three year period. When I had a new wood shed built on my property, I requested the termite service be expanded to include the shed. After receiving and agreeing to proceed with the estimate for the expansion of service and a renewal of the contract, no response was received from Bug Out for over two months. This was despite several phone call requests. Since it appeared Bug Out did not need or want my business, I cancelled my service. I was amazed at Mr. Matt Bickford’s total indifference to my concerns about Bug Out’s level of customer service. He did confirm that my account did show that the follow-up phone calls were made to Bug Out, but his service advisor told him the calls were returned and voice messages were left. Mr. Bickford said that due to conflicting accounts, he did not know who to believe. Ironically, if Mr. Bickford had merely apologized for Bug out not returning the calls and following up, I would have expanded service and renewed the contract. This is a lesson in customer service
Response from Bug Out Service - Nassau
"We are sorry to hear of your poor experience with our company. We will have a manager reach out to you right away to address your concerns."
Elroy S.
Feb 2017
They took my check and promised to call and set up inspection. They never did inspection and did not respond to calls.
Response from Bug Out Service - Nassau
"Mr. [Member Name Removed], I am sorry to hear of the issues you have had. I am sending your comments and concerns to a manager right away. Someone will reach out to you to discuss the details of your experience. Thank you for the opportunity of providing a resolution."
Lorel B.
Oct 2016
Overall the job was done. Definitely would say I'm not completely satisfied. First off, the appt scheduler was monotone - didn't fully explain the process that I'd have to deal with a sales rep and I thought their pricing was somewhat comparable to other companies. On the plus side, they got me same day which was great because my two year old is allergic to ants. Sales guy David said the tech would 'proactively treat all entry points' - which he did not. I hold my husband partly responsible because he didn't make sure it was done - he basically walked the tech around and pointed out every spot we've seen a bug and that's the only places he treated. I happened to be nursing our 5 mo old downstairs and noticed he missed a window, and made mention of him treating it and he said 'yeah I guess I could but I got the window next to it'. Excuse me? Entry point. Needless to say, anything the sales rep promised was far beyond what the techs do. He didn't get in the attic, he didn't seal the entry points, and he didn't get down any spider webs in the garage area. When we made mention of seeing a brown recluse, the tech said 'yeah I don't know about that, I don't mess with those'. He was friendly enough, however seemed like the fact that it was Friday nearing 5p and he just simply did not care and needed to be babysat. On the positive side, we get $25 off for my folks referring us as they also get $25 off - they gave us a $32 initial treatment and then $30/mo. They quote you monthly prices, however beware, they do not come out monthly! If you call them for treatment they will, however the contract states quarterly treatment - and they will not do inside AND outside, you have to specifically request if you want the inside retreated in addition to the outside. Another annoyance was the fact that we have 3 baseboard corners with caulk splitting and I asked the sales rep if the tech could treat those areas and then caulk them to seal them - of course the sales rep said, 'absolutely, they all have caulk on their trucks for small jobs like corners but they do not do maintenance'. Understandable. So I ask the tech to caulk 3 corners and he looks at me like I'm crazy - I explain my conversation with the sales rep and the tech says 'as long as I've been here none of us have ever had any caulk on our trucks'. Total breakdown in training and communication. Overall the job was done quickly and the only company that could treat our home same day, however very sloppy follow through and I suspect I'll have to call for another treatment before long. Also, they pretty much make it so you sign an annual contract - their 3 mo treatment plan (which is only one treatment) is $350 which doesn't make sense to get in the event the bugs come back. I thought it was strange to quote monthly pricing and then to read the fine print and see they only perform quarterly (or as needed) treatments.
Response from Bug Out Service - Nassau
"We are sorry to hear of your disappointment and hope your subsequent experiences have been better. If there is anything additional we can do, please let us know. Thank you."
Donna M.
Aug 2016
made a mess
no follow up
people who said they would be here did not show
rats are still in house
Insulation was not needed
new holes where rats have gotten in
they have taken advantage of an absentee owner who is 86 years old
disgraceful
Response from Bug Out Service - Nassau
"We are sorry to hear of your disappointment with our company. We apologize for the poor interaction you had with us."
Judy S.
Jul 2016
Excellent service from the initial phone call to ask questions to the Sales Agent - Adam and the Tech Guys Adam and Desmond. They were on time, professional, went right to work - advised me of what they needed to do and completed their work in records time. I would check this company out and hire them for your pest controls.
Response from Bug Out Service - Nassau
"Thank you for choosing Bug Out Service and for the A rating. Please remember to refer us to any of your friends and family--we'll give you and your friend a $25 credit on account when he or she signs up for new service."
Kevin H.
Jul 2015
Okay, very nice staff.
Response from Bug Out Service - Nassau
"Thank you for trusting Bug Out for your pest control needs. We look forward to providing pest control solutions for you for many years."
Ardith L.
Jul 2015
Technician was on time, very professional, and went right to work. I have not seen an ant since he was here!
Response from Bug Out Service - Nassau
"We love to hear of your satisfaction. We look forward to your continued happiness with Bug Out and our services."
Ross R.
Jul 2015
Very well. Bugout is an excellent company.
Response from Bug Out Service - Nassau
"We are pleased to hear of your satisfaction with Bug Out Service. We look forward to continuing to serve you for years to come."
Samille J.
Jul 2015
It worked very well. No more bugs or wasps.
Response from Bug Out Service - Nassau
"We are pleased to hear of your satisfaction with Bug Out Service. We look forward to continuing to serve you for years to come."
Nancy S.
Jul 2015
.
Response from Bug Out Service - Nassau
"We are pleased to hear of your satisfaction with Bug Out Service. We look forward to continuing to serve you for years to come."
David W.
Jul 2015
Bug Out has been treating my lawn for approximately 3 months now. Overall the service has been excellent, My lawn looks better than ever. My neighbors have even told me how great it looks. I did have to call them once because the technician had not come out to treat the lawn on the day he was scheduled to. After about a week passed and he still had not been out, I decided to call them. Customer Service was very nice and got me scheduled for the next day. Technician always knocks on the door to let me know what his assessment of the current condition of my lawn and to see if I have any concerns or questions. Price is very good also. They also offer a variety of other services, a few that you might be surprise to know they offer. I'm very happy with the service.
Response from Bug Out Service - Nassau
"We're happy to her of your satisfaction with our services. We look forward to being your pest control provider for years to come. Thank you."
Vernon H.
Dec 2014
unknown
Response from Bug Out Service - Nassau
"Thank you for our business & your feed back!"
Robert S.
Nov 2014
My experience has been very good. The technicians are knowledgeable and thorough. Scheduling an appointment is very easy. Their price is comparable to others.
Response from Bug Out Service - Nassau
"Thank you for your business!"
Robert B.
Nov 2014
They are just fantastic. Everyone in the neighborhood uses them. They are reasonable and they are affordable. They are professional and they are diligent in what they do. If I have a problem with their service, they will come out the next day to take care of it.
Ardith L.
Nov 2014
The fertilized my lawn. It looks great. They sprayed for bugs. I haven't seen any...
Response from Bug Out Service - Nassau
"We are happy to hear of your satisfaction. We look forward to continuing to service your pest and lawn needs."
Francesco P.
Nov 2014
I had a good experience. They had to come out twice since we had rain so they had to re-spray. They did not charge anything additional for that. They were very professional to deal with.
Response from Bug Out Service - Nassau
"We appreciate your feedback, thank you!"
Douglas C.
Nov 2014
They did a good job and I have been happy with them. They take care of what I want. They always show up on time for the appointments. I don't plan on changing.
Response from Bug Out Service - Nassau
"So glad that you are satisfied with your service! Please let us know if you ever have concerns, we strive for happy customers."
Vernon H.
Jul 2014
unknown
Response from Bug Out Service - Nassau
"We are happy to hear of your satisfaction. We look forward to continuing to service your pest, termite and lawn needs."
Maryanne V.
Jul 2014
unknown
Response from Bug Out Service - Nassau
"We do appreciate your recommendation! Thank you."
Donna J.
Sep 2013
unhappy on frequency ,suppose to be on a schedule but you have to call them to come out
Response from Bug Out Service - Nassau
"I’m sorry to hear that you’re unhappy with our service and I sincerely hope you’ll let us make it right for you. A quick review of your service history revealed consistent scheduled service calls. Although your home is on a schedule for service, the actual service dates can vary from time to time due to holidays, inclement weather and other events beyond our control. If you need to call due to a pest problem that occurs between the regular service visits, you’re of course encouraged to do so. We’ll respond right away and perform that service at no additional charge. In some cases the billing frequency can be mistaken as the service frequency. We’ll be calling soon to discuss the problem in more detail, if needed, and to make sure we’ve got you back on track to re-establishment as a happy client. Thank you for your business and best regards, Matt Bickford Yulee branch manager Bug Out Service, Inc."
Terri D.
Aug 2013
Good...we still had problems after the first time and with all the rain have had to work around that...found the carpenter ant nest in a tree next to the house and they sprayed that again.
Response from Bug Out Service - Nassau
"We appreciate the feedback, please let us know if you need more help in the future. We'll be happy to come back by to make sure your concerns are taken care of."
Charlotte C.
Jun 2013
We have experienced ants on concrete patio and front concrete porch and sidewalk. We have had a maintenance contract with Bug Out for several years (9) now. $23.00 monthly. If we have a problem, I call and they respond and treat the problem. In this case, Wayne came out and treated the problem. He also follows up with a phone call to make sure everything is still ok. am always pleased with their response and caring, friendly and professional attitude. After all these years of being satisfied, I thought it way overdo to write a review.
Ludovic B.
Dec 2012
went very well. individual was prompt, knowledgeable and courteous. Estimate provide was better in price and services from 4 other companies. No surprises great education.
Response from Bug Out Service - Nassau
"Thanks so much for your feedback. We are happy to be partnering with you. Please let us know if you have any questions or concerns that we can help with."
Jeri G.
May 2012
The service has been excellent. They have more than met my expectations. I recently switched services to them. the previous company I was using was horrible. I am very pleased with bug-out.
Response from Bug Out Service - Nassau
"We are glad to be partnering with you! Thank you for giving us the opportunity to care for you lawn."
Ross R.
Jul 2011
All aspects were performed in excellent fashion.
Response from Bug Out Service - Nassau
"Thanks for taking us with you! We appreciate your loyalty and continued support."
Licensing
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FAQ
Bug Out Service - Nassau is currently rated 4.4 overall out of 5.
Bug Out Service - Nassau accepts the following forms of payment: CreditCard
Yes, Bug Out Service - Nassau offers free project estimates.
No, Bug Out Service - Nassau does not offer eco-friendly accreditations.
No, Bug Out Service - Nassau does not offer a senior discount.
No, Bug Out Service - Nassau does not offer emergency services.
No, Bug Out Service - Nassau does not offer warranties.