Total Home Roofing

They kept ordering more wood...never put in the flashing, did not adhere the wood properly, we tried caulking it i numerous places. rain leaks between my kitchen and dining room, down the walls of my office and under the roofing onto my plywood ceiling and around my duct work, pooling om my floor.

I contacted Angi to get a professional roofer. I received 3 different estimates. I decided to hire Total home roofing because I liked their customer service and it seemed very professional. I spoke with Daniel Bross their sales rep. I signed documents online and he took care of everything for me. The day of the roof replacement, they were here on time and finished on the same day. Everything went well so I thought. I was not aware that my roof started leaking. I noticed a patch in my garage, then another in my laundry room, then my master bedroom, kitchen and living room. Since I have a 15 year warranty, I was confident that this would be taken care of. I called the company on December 2024 I the first stain showed up, but I had no response, I figured since it was december, holiday week. I then called in January 2025, again no response. I left a message, but no one got back to me. I called again and my daughter got on line to inquire about the company and we noticed that there was no answer and it seemed that the company had closed. This time I decided to call again and see what's really going on with the company. I pulled my documents and I realized I had received their information through Angi. And here we are, hoping that you can help me. Angi has been great, I have no complaints about your customer service. But I can't say the same for total home roofing.

Removed roof, did not cover roof. Had water damage inside home. They told me I needed the chimney repaired for additional $600 and started leaking twice after the repair & had to come back to fix. Tiles in various areas had vertical wrinkles because the underlayment needed to be cut & fixed because air was trapped underneath. Never fixed just replaced tiles. Called them October 15th because it was leaking again. Continued to call warranty department and, as of today, January 27, 2025 never got a response from them. Roof has warranties-a 7 year non-prorated workmanship and a 15 year all inclusive.

They finish the work but never did ispection for the roof& after one yerar we have leak everywhere

There were some delays due to the roof leak in the front of the garage. I notify the company to fix it before I made payment. It took approximately two and half week to come out and repair the leak.

Not able to contact for a warrantee issue. Out of boniness

Not well, had to paid to get my pool serviced since they didn t protect it when removing old roof shingles. Currently have a leak.

It appeared to go well until a leak appeared a few months ago. They repaired. Inside repair not a good. New leaks noticed just recently

Sloppy work with many issues.

New roof installation went fine. Leak repairs not done as provider has apparently gone out of business.

Initially it appeared the work was completed satisfactorially. But, after the first significant rainstorm, there were numerous leaks inside the residences in areas where we never had leaks before any of the repairs were completed. It was difficult to get them to come out and make repairs and honor their warranty, but eventually they showed and said they corrected the initial problem. However, after subsequent rainstorms, we had severe leaks again. We had to repeat the process two more times, every time they gave us a hard time about honoring the warranty. After the third visit, one of their people admitted they had failed to install a component appropriately and they came out and we thought they had finally fixed the problem. We had issues in April, then July/August then September of 2023. Each incident took weeks before they finally showed up and did the work. We had thought the final time the issue was finally resolved. But now in July 2024, the roof is leaking again, but now it is impossible to get them on the phone or receive any emails. When we email their warranty line it says the business is closed. When you call the numbers we had on the contract, for sales, and what we found on the internet, the phone either rings and no one picks up or we leave voice mails which are never returned. According to the contract, we have a 15 year warranty and they showed proof of insurance. Interior damage is being done in the apartments because of the leaking roof.

Total home roofing did a great job I felt secure through the whole process Great workers on time Very cordial and cleaned up every day Roof was finished in two days Very happy with my roof The company is a great value with honest caring employees

Angel Morales was prompt to answer my text with any questions. Roof and skylights look really nice. I am happy with my new roof .

The contractor part was wonderful to deal with, the roofing was done beautifully, it is aftermath of having to deal with them to come and fix damage that was done to the inside of the home from the water leaking in and the nastyness in wanting my money when in my opinion the work is not done. Yes, you finished the roof but you didn't finish what you promised which was to fix the inside of the house. The work is not complete.

The experience was fairly easy, I am currently in another city. The project manager kept in touch with me through the process.

love my new roof

Project wound up 5k over initial quote. There was quite a bit of damage that had to be fixed, but they promised to provide before and after pics. All I got was after pics, so I have no idea if the wood needed to be replaced or not. They did 6k worth of damage to the soffits, facia, and gutters then said it wasn't their problem. They left the property such a disaster that my 85 year old father-in-law, who is in a wheelchair, is unable to use his front door. They seem to have no problem reaching out to collect payment, but nobody will contact me about resolving the problems.

This was a 2 day job that turned into 3 months, yep THREE months! The initial visit was good, very good, the salesman had everything down, nothing bad to say...the main reason they got hired (mistake #1) After being hired, very little communication...I finally reached out to them. They had trouble getting the permit, I don't believe that but it is what it is...(#2) We finally set a start date and they don't show up and they don't call! (#3) I called them on lunch and was told their truck broke down and they'll have it fixed and come right out to the house later that day...they didn't. Next day, yep, no call/no show...(#4) I call them again on lunch, the foreman is gonna call me later...he didn't. I emailed, I called and got nowhere...about two and a half months later I got another start date...meanwhile they dropped a dumpster in my driveway and materials on my roof, still never came out! (#5) I decided on Monday that I was done with them, I called and emailed to cancel, no replies, not at all surprised. They came that Wednesday and started the job. A day after the job was done, somebody comes collecting money LOL Do not use, I don't know how this is an actual business. Also the final price was way more than the estimate and they did nothing to compensate their negligence.

Can't get them to come back and complete the agreed upon punch list issues. Very poor communication.

They are lacking in getting the work permit in a timely manner. No one is responding to my calls and at this point, I do not know when the project will be completed. I am running out of time for my closing date of 07/17 this project has to be finished.

On time and cleaned up when project completed

I hired Total Home Roofing to replace my metal roofing. I wish that I hadn't. On the day of the install, the workers seemed more concerned about speed than safety and quality. As a result one of the workers stepped on some rotted OSB and put a foot through my kitchen ceiling, then it happened again in my master bath. Due to the manufacturer no longer producing the type of ceiling texture I need for the repairs to match, I have to get a full ceiling replacement. I fully understand that things happen on the job site, but I put a lot of trust into Total Home Roofing, and I'm very disappointed that they are not coming through with the proper repairs or providing me a sufficient discount to be able to get the repairs done with another contractor. I am not at all pleased with how this has happened, and at this point, I will not recommend Total Home Roofing to anyone.

On time and hard workers

Very nice people to deal with