Renewal by Andersen of Florida

BUYER BEWARE! In April, more than a year after my purchase, installers came to fit my window for the third time, and yet again, the incorrect glass was used during manufacturing. After the initial installation, I pointed out to Joshua Sandoval that the glass did not match the samples shown by our salesman, Jeff Rodon. It turned out that I did not receive the SmartSun glass I was promised, which provides maximum UV protection. Joshua assured me they would order the correct glass and replace it without altering the frame. Reluctantly, I agreed to sign off and paid for the window. When the new glass arrived, the Renewal by Andersen team attempted to install it. Though the correct SmartSun glass was delivered, they couldn't remove the original glass from the frame due to a manufacturing error with the frame itself (as told to me by a Renewal by Andersen installer). I was informed that the entire window needed to be remanufactured and that the order would be expedited. During this second attempt, they dismantled the outer and inner framing and used Andersen logo tape to secure the glass, which was an unsightly solution I endured for six months. However, the window installed in April 2024, over a year after the contract was signed, still did not have the SmartSun glass. After 13 months, the correct, more expensive window has not been installed, leaving me extremely frustrated and disappointed with Renewal by Andersen. At this point, I do not wish to undergo another installation. I am requesting a refund. I have been trying to work with Customer Service for two months without making any progress. Alice Brown Melbourne FL

I signed the contract with Renewal by Andersen on 9/1/2022 and was given a 16-24 week start time with the project expected to be completed within 3-5 days. Installation was scheduled for 3/8/2023, had to make the installation crew remove 3 windows as they were not being installed with water proofing and had to request adjustments for a clearly out of level window. Request to properly reinstall window(s) was made on both installation days by the same crew. Had to follow up regarding stucco repairs on 3/14/2023 via email after voice mails were ignored. The company has consistently been non-responsive and it is extremely rare to get anyone to answer the phone regardless of the time you attempt to call them. Andersen's stucco crew ended up scratching over half of the windows damaging over half of the frames and also threw their trash in the tall grass instead of proper disposal. Reported the issue to Andersen and Stucco crew, also reported that one of the screens was damaged by the install crew as the frame was bent from being left in the box on the trailer under the old window debris. Andersen was to come 4/13/2023 to attempt to repair scratches, only to provide the missing screen caps for the frames. Andersen returned 5/4/2023 to attempt to repair scratches, but tech mentioned it could not be repaired via touchup paint. Andersen order frames and attempted to start install of 4 out of 7 windows 9/2023 after reordering frames, was still missing one window frame. Had to insist on new inspection as frames were remove/reinstall and required by Marion County. 2/2/2023 Crew arrived with no permit (after being told they had it by scheduler), still missing screen (was told if they had it, it would be delivered 2/15/2023 and still don't have it). 2/8/2023 emailed a copy of permit, stucco repairs 2/22/2022 and told final inspection was set for 2/26/224. Called Marion County Permit office 2/26/2024 to discover that no final inspection had been scheduled. Terry the Operational Manager offer to take off roughly $4,000 or 25% of the total cost after knowing that 6 out of the 7 windows are either damaged or installed improperly.

We recently purchased a three panel bifold Door, which was about $10k more than Pella or other comparable doors. We felt Renewal by Andersen was a better product, but their installation and service caused massive damage. After 10 months of delays, we finally had the door delivered and installed. In two months, our solid wood floors started to buckle and we had a massive leak from under the door. They never sealed the door just set it on the foundation. A $25k door cost us $25k in flooring too: Their managers do not recon d to concern, they are claiming our damage was preexisting, yet I filmed video showing water puddles after wetting the door. They have stopped responding and have provided horrible service. I would NOT recommend this company in Florida, and disappointed in a national chain

DO NOT USE THIS COMPANY - On 1/5/23 we paid a $40,000 deposit to have new windows installed in our home. Total cost was $80,281. At the end of June our windows were installed and another $20,000 was paid, but the hurricane protection was not installed. 3 of the sliding glass doors were defective. Since the end of June we have been unable to get Renewal by Andersen of Florida to complete installation or fix the defective sliding doors which they have acknowledged as defective. We cannot get our final inspection by the county done until the hurricane protection is installed and the sliding glass door windows are fixed. We have stickers on every single window in the house that have to remain in place until the inspector can approve installation. We have called and emailed so many times and they promise to complete the installation and nothing happens. This whole experience has been extremely upsetting and stressful with no end in sight.

Outstanding! Everything happened as Sid described during the sales process. Very impressed with all the crew who were very experienced and long tenured working for the owner (Greg). Greg was very hands on and was always professional and easy to work with! Very happy we chose Renewal by Anderson!