Mansion Windows & Doors

This company is hands down the worst I've ever dealt with. Sold us specialty custom sliding doors in June 2019, and we also contracted with them for installation costing $2,250. When doors arrived, Mansion unexpectedly informed us that we had to have someone build a frame for the doors BEFORE they could install. Although this came as an unpleasant surprise (what was the $2,250 for?), we asked them for a referral to someone who could build this, but they could not! It was like we were the first people ever to buy these doors. Neil, the unhelpful, terribly rude and unprofessional owner, simply gave us a rudimentary hand drawn sketch that was absolutely worthless. It has now been a year, and these doors are still sitting outside our house while we continue searching for someone experienced to build the frame and do the install. Still in shock that a door vendor was unable to either do the total install work themselves or refer us to someone who could. This was truly a first, and I urge people to avoid them at all costs unless you're a carpenter. In any event, be sure to press them on exactly what is included in "installation service" or only buy the most basic product.