LANE ELECTRONICS AND ALARM SYSTEMS, INC
About us
Located in Winter Park, FL, Lane Electronics & Alarm Systems, Inc has been providing Central Florida with both residential and commercial security, alarm, and gate services for almost 30 years. We specialize in security systems, fire alarm systems, access systems, camera systems, automatic gates, monitoring, medical alarms, data and network cabling, and more. Despite our long list of services, most importantly, we specialize in customer service and getting you, the customer, what you need in a timely and professional manner. We are "your connection to protection."
Business highlights
Services we offer
We specialize in security systems, access systems, and more., automatic gates, camera systems, data and network cabling, fire alarm system, medical alarms, monitoring
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 5% |
A new company brings new equipment , monthly contract, monthly cost increase, new passwords and programming but well worth getting away from them!!!!!! I had two places with them, (home & Office), and I changed them both.
Calling for service is where they fell down on the job! My system went totally down, called them for service but was told that they
couldn't get to me for a week. I was told that it sounded like the motherboard fried and needed replacement and that is a 2 to 3 hour job. Wow..I told them, I'm completely down with no security system I need to get someone as quick as I can.
I was told that they were really shorthanded that week due to hunting trips. They promised to get me the following week on Friday. I explained to them, if it was going to be a 2 to 3 hour job that it need to be early because I needed leave at 4:30 that Friday.
I am a pretty loyal person and do not care for a lot of change so I accepted their appointment for the Friday of the following week at 1:00. They said that they understood and promised to be there by 1:00 that day. I agreed to wait for over a week with a downed security system because of loyalty.
That day rolled around and nothing at 1:00, nothing by 1:30, nothing by 2:00 and nothing by 2:30, no calls or anything, so I called them! I was told that the guy was on his way! He arrived at 3:45, checked the system and confirmed the problem and it will be a 3 hour job.
They wanted to rescheduled for another day and I asked for the following day. I was told that they do not work on weekends. WOW... my system down for over a week, they show up 2 1/2 hours late and they do not work weekends! This is where I'm thinking of ending our relationship.
I gave them one more chance...If they could figure out a way to fix my system without me have to take more time off from work then I'm willing to work with you. Nothing...I mean nothing, I didn't even get a phone call back on that one...Wow!
I picked up the phone and call several other security companies and they would come meet with me Saturday or Sunday. They all were ready to have people fixing my system with in 12 hours.
I do not recommend Lane EIectronics! I strongly recommend for you to pass over this company, there are just to many other and better options available to you.
"Thank you!"
We later moved to a small gated neighborhood where the houses are literally three feet from each other and I don't have an alarm system--if I did, I'd choose Lane again.
"Thank you so much for your positive review. We are glad that we were able to take care of your needs."
"Thank you for your positive review. We hope you continue to experience a great response with our tech's and staff."
"(removed member name), Thank you so much for your positive feedback, we appreciate your business!"
"Thank you for the great feedback! Your business is appreciated"
"[member name removed], Thank you so much for being a loyal customer for all these years. We truly appreciate your business."
"We appreciate you leave us great feedback. We appreciate your business!"
They were punctual, friendly and professional. This company runs circles around ADT which has poor customer service in the Orlando area.
I wish I would have found this company years ago! We plan on using them for other services that they provide.
"We are so glad to hear that you were pleased with our company. Thank you so much for your business."
"Thank you for your comment, we appreciate your business!"
"We are glad that you decided to call our company and we have appreciated your business for all these years!"
Licensing
State Contractor License Requirements
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