Frank Gay Services

Oct 2021 they did a whole house repipe for me. On the last day they said they needed to change the plumbing of the 3 showers and showed me the part they need to install in each. They said it would be an extra $2700!!!! They knew I was stuck. Couldn't touch their pipes or it would void the warranty. Argued and then negotiated it down to $1029 with a manager. They should have quoted up front. They KNEW the pipes were different sizes. Then, I found they had broken a transition strip in my master bath and tried to hide it. They used a guest towel to clean up grease, left the cover off the main by the sidewalk, had a pipe they installed laying on an electric cord in the attack, left dirty hand prints all over including 15 feet up my wall, dropped my bleach and put the washer and dryer back with the bleach behind them (seems small but was a pain to retrieve), left the washer discharge on the floor which flooded my washroom, bedroom, and garage ruining some of my things. They refunded me about 10% of what I had paid to make amends. I had their $15 a month maintenance plan already so I called them to inspect my HVAC. A week later (after an all clear from the service) water backed up the drain and my AC stopped working. Luckily my son stopped at my house and noticed it was very hot. They sent someone out and said the $89 diagnostic fee is waived because of my service plan. The tech found the problem, a $20 safe-T-switch. They said it would be $300+ to install it. Even the tech said "Yeah, their prices are ridiculous." I said no and since I was away at the time, I had my cousin install it for me. 2 wires and 10 minutes of work. I then get a $193 charge on my credit card they have on file. For what???? They said the $89 diagnostic fee that was waived was a visual diagnostic and the tech had to dig deeper than that. They said "You signed the estimate" and "No refund is warranted." I was away remember. They caused the problem by clogging the pipe when they tried to clean it causing it to back up and flood the unit activating the faulty switch. It had never shut off before due to the switch.