A&E SERVICE
Reviews
1.85 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 20% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 80% |
Showing 1-5 of 5 reviews
Bonnie D.
Aug 2023
READ THE REVIEWS - DO NOT PURCHASE. We have taken multiple days off work for repairs, as the window they give for an appointment is 8am-5pm, for the technicians to NO SHOW. You cannot speak to a live person. Their phone system is automated and sends you on a loop of no help.
Albert W.
Jan 2012
When they have to order a part, they do so by mail. So you have to wait until it comes in. The parts were mailed to me, one box at a time. Getting A & E to come out to fix the washer once I got the parts was difficult and I ended up having to have another company to fix the washer.
Cindy A.
May 2010
Brand new washing machine (3 months old) broke. No water would enter the machine. Since the machine is new, getting parts was a problem. One week without a washing machine is not fun! This was no fault of A&E - yes the part was a PLASTIC sensor that caused the water not to enter the machine. A&E came and diagnoised the problem, the technician did a local search to try and find the part locally so he could return that day and install, but it was not availble anywhere....so A&E called me back (impressed that I didn't have to chase this) to tell me would have to order the part and it was shipped to the house. Once it showed up, I was then responsible for calling A&E to schedule the installation. That's how it worked. Both A&E staff that worked at our home we on time and pleasant. The diagnoses was correct (part was bad), the installer knew what he was doing and made sure machine worked properly (ran it through it's cycles, adjusted the legs/leveled) before he left. I think they did a good job, learned they are a national firm (800 call center does scheduling).
Michael R.
Mar 2010
They came and changed with a cheap plastic part. We used the machine the next day and it flooded the whole house. They came back said it was all the installers fault (machine was installed 4 years ago and they have worked on it 3 times)and would not accept any responsibility. Damage to home was over $5000. Filed a claim with their main office and once again they assuemed no responsibility. I would never use this company again.
Bill M.
Dec 2008
It went badly. The appliance repair tech they sent damaged the floor under the washer. They absolutely failed to respond.
Licensing
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FAQ
A&E SERVICE is currently rated 1.8 overall out of 5.
No, A&E SERVICE does not offer free project estimates.
No, A&E SERVICE does not offer eco-friendly accreditations.
No, A&E SERVICE does not offer a senior discount.
No, A&E SERVICE does not offer emergency services.
No, A&E SERVICE does not offer warranties.