A Screen Repair Inc

A-Screen Repair did a great job on updating my patio enclosure. I had the left screen wall (with access door and doggie door) totally rebuilt. The doggie door went bye-bye and a new wall with new door and threshold were installed. I also had all the kick plates and screens replaced. The two-man crew were on time and did a great job with the rebuild. They cleaned up after the job and made sure I was satisfied with their work before leaving. Like the original enclosure (also installed by A-Screen 22 years ago), my rebuilt enclosure looks great and should last at least as long as the original.

The quote was a good price. Austin and his worker showed up not only on time but a half hour early, finished the job and cleaned up. He explained anything I questioned. Was very professional yet personable. I would use them again.

Great service, easy to schedule with, they showed up when they said they would and crew was very nice. We are very satisfied with the work they did and will definitely use them again

I do not recommend this company. I called them to repair 6 or 7 screen panels and I had to wait about 6 days before they could come out. I was okay with that as I understand they are busy. I received a call the day before confirming the appointment and the time and that was fine. On the morning of my appointment I received a call from them saying that they could not make it today. I explained to the gentleman who called that it was very important to do it today as my daughter's engagement was the following day and part of the plan was to use the outside space for guests. He didn't seem to care and kept repeating that "there was nothing they can do". After hanging up the phone I went on their website and sent a message basically explaining the situation in hopes that someone who cares would read the message. At the same time I informed them that my experience will be shared online for potential clients to read. A few minutes later I received a call telling me that they could do the job that same afternoon. I thanked them and apologized and again, hoped that the job would be done and we can all move on. One of their employees showed up and before he does anything, he started to point out 3 of the panels that he said, he was not able to get to. He quickly told me that an estimator has to come out and take a look to give me an estimate on the work that needs to be done to make them accessible. He didn't seem to have any desire to do any work. He didn't even repair the other panels that don't have any obstruction. When I made the appointment I was not asked any questions about any possible obstructions and the possible need for an estimator to come out to do an estimate. It is obvious that they created this situation because they overbooked themselves and someone had to be bumped and that happened to be me. I will never use this company again and I will make sure that this experience is shared on every review site, BBB, and social media outlet. What they have done is unfair and unprofessional and my daughter's engagement will not go as planned without the ability to use the outdoor space. By the way,

The came out and gave me a free estimate, that I ultimately accepted. They were able to schedule it fairly quickly. They came out first and took back all the window screens to use as sizing models. Then when they came back to replace to patio screening and door, the brought back the window screens that only needed mounting on the windows to finish. they proceeded to take out the old screening and replace with new. They were quick and professional. They were able to replace the door and it makes such a difference to use now. The did a nice job of cleaning up after themselves. I was very happy with their work and would recommend them to others.

After reading many very good reviews I chose A Screen Repair to do the minor work for my screen enclosure (2 door locks and 2 screen panels). I called another business as well, but they took a much longer time to respond, although their estimate was cheaper. Neither business answered the phone when I called during business hours. I had to leave a message. A Screen Repair was the first to call me back. The techs showed up at the appointed time ready to start the job. However, I wanted the type of locks that used keys and they didn't bring any of that type. They said I hadn't specified that type, which was true. But if you offer more than one type of lock and I say I want a lock, wouldn't it be logical to ask, "What type do you want?" I wasn't aware that there were door locks that didn't use keys. I can't imagine that I'm the first customer that ever asked for a lock and didn't specify they wanted the type that used a key. Anyway, they didn't want to do the other part of the job (replace the screens) right then since they would have to bill for a separate trip charge when they came out again to install the locks I asked for. That seemed a bit odd. They were already there. My job had been scheduled. It wouldn't cost them any more time or effort to do part of the job right then. But they wouldn't. So I had to make another appointment and wait a week before they could come back. They set a two-hour window in the afternoon of the next appointment day. Three hours before that two hour window began I got a knock on the door. They said their customer had missed their morning appointment so could they start my job now? Since I happened to be home I said yes. But it annoyed me that they hadn't even called me first to let me know they wanted to come over three hours early. I guess if I hadn't been home, or ready, they would have come back at the scheduled time. It didn't hurt to come early, but it's not a good idea to surprise your customer when you do it. Once they started the job things went pretty smoothly. Christa was very polite and told me what they were going to do and asked for my input before they started the job. They did a good job. So overall I felt they did the job well. However, in the future I hope they will start asking customers what type of lock they want when one is requested. Also, if their schedule changes please don't just show up at the door unannounced. Call first. The next time I need a screen repair I will probably try another company first. A Screen Repair didn't do a bad job, but they could have communicated much better.

Work was performed replacing several screen panels. Less than two month later, one screen developed a small hole. I called the company and they said there had been a hail storm since my repair and they would not warranty any repairs. As the owner of a multi-million dollar business, the proper response should have been, there was a hail storm since your repair so we cannot warranty the repair, but will be happy to repair it at 20% off or at our cost. This would have retained me as a future customer. But, now I will tell my friends and neighbors to avoid this company.

The work was done quickly and looks nice. My complaint is that I approved a written estimate of $401 for the work, which was listed on estimate as 4 panels and a door. When I was billed, it was $486 for 5 panels and a door. I wasn't informed the job was going to cost more than the estimate.

Great job. Two weeks after the job was done a hurricane hit and NO damage to screen.

Went fine, arrived on time, did the job quickly and cleaned up afterward

It took 2 days and we’re very happy with the results.

It was great. Two young men did a great job

excellent! Bob was courteous and very efficient and the job was reasonably priced.

The screen work was excellent the workers very professional. I used them twice between September and October. After Hurricane Maria, to repair about 6 panels and then after Hurricane Irma, I had them come back and replace all other panels. However, communicating with office staff, was more than frustrating. To be fair and understanding that they had no phone access for several days following the storm and as a result it became a hit or miss game using their email and/or their website for messaging. However, my complaint is that after paying for the first replacement visit in September, they did not have my permission to save my card number.. (BTW, I called them to pay them because after a couple of days I realized no one had followed up with me for payment. The next day, another young lady from their office called for payment and I had to tell her to check their records, I had already paid.) A couple of weeks later, in October, they returned to replace all other screens. After a few days of the project's completion and not hearing from them for payment, I called and called and left messages, to no avail. Perplexed, I checked my bank account and saw that they had already charged my card & the transaction was noted as 'RECURRING'! So now, really annoyed, I tried calling again, but again, I had to leave a message. I ended up cancelling my credit card and getting a new one. I did not think they would use my card in any criminal way, but just to be sure... Meanwhile, I had to do all the tedious tasks that one has to do when changing credit cards. I was not happy. Later, the young lady in their office finally returned my call and left a message. I did not call back. The damage was done and the aggravation, complete..It was unfortunate because other then dealing with the office staff everything else worked like a charm. My 'C' ratings is based solely on my interaction or lack there of, with the office staff. I can excuse some of the frustration because of the hurricane interference however, their power and phone services were back on towards the end of project work.

They're great. I won't have to use them, but I would if I had to.

It was completed on time in 1 day, very pleased

great; easy to work with, efficient

Estimator said enclosure would be repaired and rescreened and doors fixed (new sweeps, screens, and locks). Crew showed up and threw old screens and splines in the pool causing $221 in cleaning and repairs which they paid. Crew said they could not repair aluminum joints because they did not have a screw driver and screws (I actually had to remove some of screws for them), One of the workers that showed up, left because he said he was too heavy to climb on the enclosure. Job took way to long, rescheduled after reschedule, not enough crews, weather, tools, not the right workers, etc. 2 day job took weeks to complete.

Small job, one screen, so I dropped it off at their place and picked it up and paid at that time.

Excellently. As described above, the entire process was smooth and professional.

They told me they would be here at 8am and they were. I was EXTREMELY satisfied with the team that was here. Sean W. & Andy. Sean W. showed me all the work he would be doing and went over the price before the work was started. I was so impressed with the job that was done. I have had screen work done before and I do not usually write reviews on anything. But, in this case, I need to praise Sean W, He was very personable and the screens and my new door replacements are now perfect! The screens were put in so tight and solid that I could probably throw a basketball against them and they would be fine. Professional, personable, efficient, knowledgeable & fast, They cleaned up perfectly after they were done. I was shown everything that was done when they were finished and they would not leave until I was satisfied! How often do were get that service? I would HIGHLY recommend A-Screen and the team of Sean W. and Andy!!!!!! THANK YOU!!!

Good job. Arrived on schedule, cleaned up after themselves and was very good.

They were on time.

Excellent. These guys have been doing my screen repairs for 10 years. They must be very busy these days, when I called I had to wait 2 weeks for an opening.

Horrible. Took 3 times to get it done properly & our top screens are still not tight enough. The first visit the crew did over $100 in damage, left a bunch of screws on our back wall, his shirt hanging on our backyard decoration & our NEWLY painted pool deck filthy. They are supposed to clean up after themselbesw & ledt my husband with a 2 hour clean up job. On top of that they did a terrible job. You can't talk to someone when you call. They will call you back within 2 hours. More like 3-4 hours. In the end it isn't a perfect job. I wouldn't recommend them.