RIG Construction & Roofing

Furious would be the most appropriate word to describe how I feel about this company. We decided to go with RIG because of their stellar reviews. When the initial guy came out to give the estimate, I was convinced we made the right choice. He was the epitome of profesionalism, answered all of my questions, and left me feeling very confident about the choice we made. All of this, and my ceiling, came crashing down when I returned home today. The first thing I noticed was how torn up the yard was - tire tracks deeply embedded into the ground because they did not stay on the driveway; but these things happen. When I got out of my car I saw my australian tree fern was shoved into a bush. Apparently it was in their way so they just shoved it wherever it happened to land. When I got to my steps there was debris everywhere and a potted palm broken because when they blew or swept off the roof it was irrelevant to them what was below - no need to bother moving anything or placing a phone call to see if someone could come home. Saw dust covers the sink and counter on the porch. Taken individually these are small things and I could grind my teeth and bear it; at least the roof is succuessfully repair (only time will tell). However, when I walked into my bathroom, the ceiling had come crashing down. Apparently no one ever thought to be a bit ginger given that I had an active leak. No consideration for this was given whatsoever. I have no idea what crew they hired to send out or even if it was their own men, but I can tell you one thing, I would never in a million years recommend this company to anyone. My home is literally trashed inside and out. I must say I must have a black cloud over my head given that so many others have said such glorious things about RIG, but I can assure you that my experience with them has been anything but positive after the initial estimate. It's a nightmare! While the repair is hopefully sound, and I appreciate that, I expected so much better out of this company. It's heartbreaking.

Good communication with Josh, the sales rep. He provided two separate quotes, depending upon the outcome of our insurance claim. We had more difficulties with the claims adjuster and with other timing conflicts with the street repaving contracted by our HOA. Luckily, R.I.G. was able to complete the work prior to the end of April as we had requested. The crew that performed the work was very careful in covering our landscaping and did an excellent job cleaning up at the end of the job. The roof looks great, and it held up well during recent rainstorms.

Very well. Finished in 1 day

Absolutely fantastic. They came right out after we called them. The quote was done basically overnight. Best of all -- and this is almost unheard of -- they were out to do the work a week and a half (roughly 10 days) after we signed. The job was done in 3 days. The gutters had to be custom-made -- James paid extra attention to the style of the house (see pictures) and understood that normal gutters just wouldn't cut it. All of his staff were professional and courteous. The work area was spotless once the job was completed (including multiple picking up of nails, screws, and other debris during each day of the job). From start to finish, we were treated with courtesy and respect and James was always focused on getting the job done right. At the end of the day, I couldn't be happier.

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Scheduling the estimate was easy and they were very professional. The roof looks great and we have no leaks. We are disappointed that the project has taken so long to complete, they do say they will come make repairs and don't show. We are still holding up final payment, but still don't get a response. This makes me concerned about any problems in the future.

unknown

I have been searching for 6 months for a decent honest roofer. All the prices quoted were about 10,000+. My insurance agent/friend recommended RIG CONSTRUCTION AND ROOFING . This company was the most honest, most reasonably priced and used great quality products. How do I know this? Because I did my research. He is also a certified pool person. So he took down my solar panels and put them back up for a fraction of what the original installers were going to charge me. I called 4 references and they had nothing but great things to say about the owner. I also went to better business and could not find anything bad about him. Would highly recommend his company to anyone.