"Common courtesy is to allow a company a turn-around time of 24hrs. Now, 48hrs due to the pandemic of Covid-19. Your inquiry was received on Thursday August 20th at 1:27 PM. A response was sent at 1:53 PM the same day. Messages were sent back and forth until 3:02 PM the same day of Thursday August 20th, where you gave the okay to drive by your property to get an estimate, as you were not available to meet until after 6:15 PM Monday through Friday. We are closed Saturday & Sunday. I personally went to your property Monday August 24th, to get a scope of the area to provide you with an accurate estimate. Upon reading your negative review, which you posted the very next day of your initial inquiry (Friday August 21st), I called you to discuss why this was warranted and why you felt my company was unprofessional. You simply told me to “forget it”. My company has been in business for over 38 years. We are reliable, knowledgeable & very professional. Most of all, we always do what we say we will do. Reviews help small businesses like mine thrive. Negative reviews, such as yours, which are not warranted, are slanderous and untrue. Thankfully, messages on Angie’s List are documented and time stamped for reasons such as this. Cathy Bove President"

"Hi [Member Name Removed]: We responded to your inquiry the very same day. Actually it was within 10min of your message. We never got a response from you. Please let us know if you still require services."