CHS FACTORY DIRECT WINDOWS AND DOORS
About us
lifetime window replacement,we specialize in manufacture home replacement windows and siding,
Business highlights
Services we offer
New window replacement, installation, repair, null
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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"Not sure who this customer we only sell windows we do not install windows we are not now or have ever been contractors we do not have a customer by this name who has bought windows from us customer must be confusing us with another company"
"Customer ordered, back on 07/26/2012, 23 double hung windows. The total was $10,000, once he gave a $5000 deposit, member changed his order three times to ass and remove options, once he settled on the options, the order was placed. We sent an installer out there to measure and order the windows. Member has custom windows so they take longer to make then non-custom windows. Unfortunately, the wait was getting to Member. I did offer at the time to refund his money even though the windows had been ordered, and he said that he would wait. Then Hurricane Sandy hit and closed the factory for three weeks. It clearly states in our contract that we are not responsible for acts of God or time delays. Once the factory reopened, the windows were shipped. As crazy as it sounds, there was a tractor trailer accident involving Member’s shipment as well as 100 other windows. Most windows had to be reordered and I told Member that AND offered his money back. Member said no and still wanted the windows. I said I would not offer again or cancel. Member filed a complaint and at that time demanded his money back. I told him he can either have his windows and I will not install them, or he can have his $5000 back. He wants his $5000 back. I told him I would only refund him in the same manner he paid me which was by credit card. He said he wanted a check. That will not happen since I can send him a check and he can easily contact his credit card company and get a double refund. I also sent Member a cancel notice he MUST sign. I will not do a refund if we are not protected. Bottom line, Member can have his money refunded back to his credit card when he signs and faxes or mails the cancellation form back. If Member does not respond to us within 60 days, we will ship his window that his $5000 will cover."
Licensing
State Contractor License Requirements
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