We've put SERVICE back into the carpet cleaning industry. We always want to leave our customers with a good service experience and not feeling like they got taken or were not satisfied with the service performed in their home.
Our customers will always get a uniformed, well-trained IIRC certified technician to perform the cleaning in their home. We will always pre-inspect your carpet and furniture and address any concerns you may have. Exact prices will be given before any service is performed (except for water damages). Then we will perform a thorough cleaning on your carpet and furniture using the most updated processes and cleaning solutions, leaving your carpets and furniture clean and fresh. We also have our 100% money back guarantee on our cleaning.
Additional fax: (407) 656-7391.
From my first email to the response, pick up of my carpets, cleaning & return, this was a first class operation. All of my questions were answered, my quote was sent to me, carpets were picked up by a very friendly & respectful young man. Carpets were cleaned & returned in a very timely manner for free.. I would highly recommend this company.
Description of Work: Two guntufted Chinese rugs cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$134.75
Robert S.
06/2019
5.0
carpet cleaners, ceramic tile
+ 0 more
Punctual, professional, very polite staff and great job.
Description of Work: Clean ceramic tile floors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Frank J.
11/2018
5.0
carpet cleaners, ceramic tile
+ 0 more
Excellent. We've used First Impressions before. They did an excellent job the first time and that's why we had them back for another cleaning. They did an excellent job again, this time, and that's why we will have them back the next time we need our carpets serviced. Responsive, punctual and a fair price. . .
Description of Work: Cleaned/treated carpets, cleaned kitchen tile & grout and sealed grout.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
William F.
10/2018
5.0
carpet cleaners
+ -1 more
The customer service was great. The company was able to help out with my emergency carpet cleaning needs. The technician was prompt, courteous and thorough. He treated the spots and cleaned the carpets better than I expected.
Description of Work: Carpet cleaning with spot treatment
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$249
Response from First Impressions Carpet Tile & Oriental Rug
Good Morning, so great to read of your experience with First Impressions! It has been a pleasure to serve you and we look forward to serving you again! Enjoy your weekend!
jacqueline B.
05/2018
5.0
carpet cleaners
+ -1 more
Always a pleasure to see Aaron. He does an outstanding job on my carpets. Would highly recommend First Impressions services.
Description of Work: Cleaned several rooms of carpet
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$217
Response from First Impressions Carpet Tile & Oriental Rug
Thank you very much for taking the time to send your wonderful comments! We appreciate it!
Richard Y.
05/2018
5.0
carpet cleaners
+ -1 more
Everything went well. The technician was on time and was very careful in completing the assignment.
Description of Work: Carpets in 2 bedrooms and a few area rugs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$380
Response from First Impressions Carpet Tile & Oriental Rug
Thank you for your kind words regarding First Impressions! We sincerely appreciate it!
Maria L.
04/2018
5.0
carpet cleaners
+ -1 more
Great job was done. Was particularly glad to see some difficult stains removed .All in all very satisfied
Description of Work: Carpets cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from First Impressions Carpet Tile & Oriental Rug
So awesome to hear and we're so happy you took the time to give us this review! Thank you and we look forward to serving you again in the future!
Maurice & Eloise B.
11/2017
5.0
carpet cleaners
+ -1 more
Arrived on time and did a good job but price was too high.
Description of Work: Carpets cleaned throughout house.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jessica C.
11/2017
5.0
carpet cleaners, upholstery cleaning
+ 0 more
I was very pleased with the results, as well as their responsiveness and professionalism. I️ would not hesitate to work with them again.
Description of Work: Clean carpets in 3 rooms, with extra attention for a pet accident; clean large leather sectional
The price was fully what I expected. They showed up on time on the day we requested. They got to work and did everything he said he was going to do. They got some tile grout cleaned and the carpet looked cleaner than it ever had actually. The chairs got cleaned and they looked fine. They showed up on time. We had a great relationship. He went right to work and got it done. I would absolutely use them again. I was impressed that we went over the job after the person got there and discussed what they were going to do, we were able to ask them questions. We had asked if we should put a stain treatment on the rugs and he suggested that since the rugs were older and would need replacing within a few years he didn't recommend it. I had him clean just the surface sofa seat cushions, he said that was all that needed cleaned. He said it would cost a lot more to clean the entire sofa. So from a value stand point, he was trying to give me the best value for what we needed done. I can't think of anything negative at all, we were very happy with their service and we will definitely use them again.
Description of Work: They did rug cleaning, carpet cleaning, tile cleaning and sealing and they did some upholstered chair cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$655
Mary Jane I.
07/2017
5.0
carpet cleaners
+ -1 more
Wonderful, very profesional and prompt
Description of Work: Carpets cleaned
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from First Impressions Carpet Tile & Oriental Rug
We appreciate you taking the time to review our company and services. Thanks much!
Mary Jane I.
06/2017
5.0
carpet cleaners
+ -1 more
Carpets looked great right after they were done
Description of Work: carpet cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from First Impressions Carpet Tile & Oriental Rug
Good Morning [Member Name Removed]! We are very happy you were completely satisfied with your carpet. We look forward to serving you in the near future to clean carpets, tile, area rugs and/or furniture. Enjoy your day! Kim & Kurt
Judi L.
05/2017
5.0
oriental rug cleaning
+ -1 more
they completed the work on the time schedule that they promised.
Description of Work: They cleaned 3 different type rugs and did a GREAT job. I would recommend them do clean your rugs. I would bring other rugs for them to clean.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jorge M.
04/2017
5.0
carpet cleaners
+ -1 more
Ended up using provider "recommended" by landlord, to avoid issues with refund of deposit.
Description of Work: Cleaning of carpet in one room and stairs; and kitchen flooring grout.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$160
Lisa P.
01/2017
5.0
carpet cleaners, oriental rug cleaning
+ 0 more
Great customer service! They did me a favor and converted an unused carpet cleaning credit into a rug cleaning credit. They have a nice set up at their shop. I will never attempt to clean my area rug again! I highly recommend this company!
Description of Work: Needed carpets cleaned and then area rug shampooed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kimberly T.
08/2016
5.0
carpet cleaners
+ -1 more
Awesome!!!! Perfect service for the return of my perfect rug..
Our technician, Aaron, was prompt and very through. We have been loyal customers for over 15 years and have never had a complaint. First impressions have also cleaned our upholstery and leather with excellent results.
Description of Work: spot treated, cleaned and freshened two rooms of wall to wall carpet and two 8/11 area rugs.
Rep arrive on time, removed rugs quickly. replaced furniture as we wished . Rugs were returned on time, and replaced quickly. Furniture was replaced in different locations. Great job guys!
Description of Work: Cleaned large oriental style wool rugs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
STACIE R.
05/2016
5.0
carpet cleaners
+ -1 more
I made a last minute call to this company to see if they could provide the carpet cleaning service I had scheduled for that da (with another company that cancelled last minute) and fortunately for me they were very accommodating and were able to arrive with in 1.5hrs of my call. They did an excellent job cleaning the carpets and worked hard to clean a few imbedded pet stains. The carpeting looks great! Ken who came to clean was professional and friendly. He made a few useful suggestions and encouraged me to call if there were any concerns I had following the cleaning. I will absolutely use this company again and would recommend them.
Description of Work: Cleaned and removed pet stains on 3 areas of carpeting.
Erin arrived on time, he was very professional and courteous. He saw what I wanted doen and gave me some good suggestions I actually got more done than I thought I would. will call them again next year..
Description of Work: cleaned the rug - brought it outside cleaned it and brought it back in. cleaned A recliner, cleaned 6 chairs out on my patio & cleaned the bathroom tile.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Diane P.
10/2015
5.0
carpet cleaners, upholstery cleaning
+ 0 more
On time; professional; reviewed all services needed; completed services timely; insured that everything was completed to my satisfaction
Description of Work: Cleaned fabric on love seat; cleaned guest room carpet; cleaned & sealed grout in two bathrooms & kitchen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$475
Booker S.
07/2015
5.0
carpet cleaners, ceramic tile, floor cleaning
+ 1 more
What a great first impression! We were moving into a rental house and suspected that the carpets were still very dirty. They were. First Impression did a terrific job of removing the dirt and dog smell that remained, even though the carpets had been cleaned twice before in the last six months. Skip the mediocre-to-bad carpet cleaners. You might save money initially, but your carpets won?t be really clean. And you?ll have to pay again for them try to get them clean. Save yourself time and money doing things right the first time with First Impression. We plan on using First Impression for all my carpet and tile cleaning needs.
Description of Work: Recleaned carpets cleaned by another carpet cleaner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from First Impressions Carpet Tile & Oriental Rug
We love the straight A's ... thank you!! What is more important to us is giving our clients peace of mind in knowing soil, dirt and contaminants have been thoroughly removed from their carpet. We feel so blessed when we can be such a blessing unto others!
Ken arrived right on time and got straight to work. He walked through the house with me, confirming the areas to be cleaned. He started in the back of the house and worked his way forward, cleaning and setting fans for drying as he went. He moved smaller furniture and tackled all the spots and grime. When he finished, he advised me to leave area rugs on the tile overnight so the pads under the carpet could dry completely. The whole time he was courteous and friendly. He represented his company very well.
Description of Work: Cleaned and protected carpet in most rooms of the house and a few area rugs. Cleaned recliner.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from First Impressions Carpet Tile & Oriental Rug
Thanks for taking the time to send your beautiful comments regarding our service and our technican. It means a lot to all of us: from the owners to the tech and also to other who will read of your experience with First Impressions. We appreciate you!
Ms Darryl Lynette F.
06/2015
4.0
carpet cleaners
+ -1 more
The first visit went well. The carpets were well cleaned and the staff were punctual and professional. The also took with them the two lambskin rugs for cleaning and upon return, the carpets looked great. The next visit, a man arrived on time for the tile grout cleaning in my living room. He immediately put me on the defensive about not having prepared for the visit by moving furniture out of the way. No one had recommended this & I've had 4 back surgeries, so I was taken aback. But since he indicated that moving the TV and small media cabinet were not part of his responsibility, I said I would move whatever might be necessary so that he could clean the darkened grout under and around the TV & cabinet. (The grout had darkened from water leaking into it from a big ficus tree in the living room.) In the end, he and I moved whatever needed moving and some of the darkened grout lightened after the cleaning. But it wasn't substantantially improved so I felt the $500 or so job had not been worth the money. And worse, I later discovered that the powder room toilet had been used but not flushed. He had been the only man in the house so it must have been him and I was grossed out. It was no 1, not 2 thank God, but still. Weeks later, I suggested by email that the owner might want to do a survey after big jobs, like this, but he understood that I meant by phone (whereas I meant by email), and he just insisted that he had called to follow up. So I never got a chance to tell him what had happened during the visit. One doesn't always have the time for an immediate phone call to provide feedback. But an emailed survey or request for feedback can be done in one's leisure.
Description of Work: I used First Impressions twice. First to clean my bedroom carpet and two lambskin rugs. The second time I used their tile grout cleaning service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$500
Response from First Impressions Carpet Tile & Oriental Rug
We appreciate our client for taking the time to provide us with this valuable feedback as we always take it to heart to ensure we can avoid these things next time. We apologize for the inconvenience caused as well as any miscommunication. We appreciated their suggestion for email surveys. We currently call clients the very next day to hear of their experience and we have also initiated a new survey which the client can go online when they have a moment to tell of their experience with our company. Thanks again!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Flooring Sales and Installation,
Carpet Sales and Installation,
Ticket Broker Service,
Upholstering,
Water & Smoke Damage,
Hardwood Flooring Sales and Installation
FAQ
First Impressions Carpet Tile & Oriental Rug is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
First Impressions Carpet Tile & Oriental Rug accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa