First Impressions Carpet Tile & Oriental Rug

From my first email to the response, pick up of my carpets, cleaning & return, this was a first class operation. All of my questions were answered, my quote was sent to me, carpets were picked up by a very friendly & respectful young man. Carpets were cleaned & returned in a very timely manner for free.. I would highly recommend this company.

Punctual, professional, very polite staff and great job.

Excellent. We've used First Impressions before. They did an excellent job the first time and that's why we had them back for another cleaning. They did an excellent job again, this time, and that's why we will have them back the next time we need our carpets serviced. Responsive, punctual and a fair price. . .

The customer service was great. The company was able to help out with my emergency carpet cleaning needs. The technician was prompt, courteous and thorough. He treated the spots and cleaned the carpets better than I expected.

Always a pleasure to see Aaron. He does an outstanding job on my carpets. Would highly recommend First Impressions services.

Everything went well. The technician was on time and was very careful in completing the assignment.

Great job was done. Was particularly glad to see some difficult stains removed .All in all very satisfied

Arrived on time and did a good job but price was too high.

I was very pleased with the results, as well as their responsiveness and professionalism. I️ would not hesitate to work with them again.

The price was fully what I expected. They showed up on time on the day we requested. They got to work and did everything he said he was going to do. They got some tile grout cleaned and the carpet looked cleaner than it ever had actually. The chairs got cleaned and they looked fine. They showed up on time. We had a great relationship. He went right to work and got it done. I would absolutely use them again. I was impressed that we went over the job after the person got there and discussed what they were going to do, we were able to ask them questions. We had asked if we should put a stain treatment on the rugs and he suggested that since the rugs were older and would need replacing within a few years he didn't recommend it. I had him clean just the surface sofa seat cushions, he said that was all that needed cleaned. He said it would cost a lot more to clean the entire sofa. So from a value stand point, he was trying to give me the best value for what we needed done. I can't think of anything negative at all, we were very happy with their service and we will definitely use them again.

Wonderful, very profesional and prompt

Carpets looked great right after they were done

they completed the work on the time schedule that they promised.

Ended up using provider "recommended" by landlord, to avoid issues with refund of deposit.

Great customer service! They did me a favor and converted an unused carpet cleaning credit into a rug cleaning credit. They have a nice set up at their shop. I will never attempt to clean my area rug again! I highly recommend this company!

Awesome!!!! Perfect service for the return of my perfect rug..

Our technician, Aaron, was prompt and very through. We have been loyal customers for over 15 years and have never had a complaint. First impressions have also cleaned our upholstery and leather with excellent results.

Rep arrive on time, removed rugs quickly. replaced furniture as we wished . Rugs were returned on time, and replaced quickly. Furniture was replaced in different locations. Great job guys!

I made a last minute call to this company to see if they could provide the carpet cleaning service I had scheduled for that da (with another company that cancelled last minute) and fortunately for me they were very accommodating and were able to arrive with in 1.5hrs of my call. They did an excellent job cleaning the carpets and worked hard to clean a few imbedded pet stains. The carpeting looks great! Ken who came to clean was professional and friendly. He made a few useful suggestions and encouraged me to call if there were any concerns I had following the cleaning. I will absolutely use this company again and would recommend them.

They were excellent- very happy with their work.

Erin arrived on time, he was very professional and courteous. He saw what I wanted doen and gave me some good suggestions I actually got more done than I thought I would. will call them again next year..

On time; professional; reviewed all services needed; completed services timely; insured that everything was completed to my satisfaction

What a great first impression! We were moving into a rental house and suspected that the carpets were still very dirty. They were. First Impression did a terrific job of removing the dirt and dog smell that remained, even though the carpets had been cleaned twice before in the last six months. Skip the mediocre-to-bad carpet cleaners. You might save money initially, but your carpets won?t be really clean. And you?ll have to pay again for them try to get them clean. Save yourself time and money doing things right the first time with First Impression. We plan on using First Impression for all my carpet and tile cleaning needs.

Ken arrived right on time and got straight to work. He walked through the house with me, confirming the areas to be cleaned. He started in the back of the house and worked his way forward, cleaning and setting fans for drying as he went. He moved smaller furniture and tackled all the spots and grime. When he finished, he advised me to leave area rugs on the tile overnight so the pads under the carpet could dry completely. The whole time he was courteous and friendly. He represented his company very well.

The first visit went well. The carpets were well cleaned and the staff were punctual and professional. The also took with them the two lambskin rugs for cleaning and upon return, the carpets looked great. The next visit, a man arrived on time for the tile grout cleaning in my living room. He immediately put me on the defensive about not having prepared for the visit by moving furniture out of the way. No one had recommended this & I've had 4 back surgeries, so I was taken aback. But since he indicated that moving the TV and small media cabinet were not part of his responsibility, I said I would move whatever might be necessary so that he could clean the darkened grout under and around the TV & cabinet. (The grout had darkened from water leaking into it from a big ficus tree in the living room.) In the end, he and I moved whatever needed moving and some of the darkened grout lightened after the cleaning. But it wasn't substantantially improved so I felt the $500 or so job had not been worth the money. And worse, I later discovered that the powder room toilet had been used but not flushed. He had been the only man in the house so it must have been him and I was grossed out. It was no 1, not 2 thank God, but still. Weeks later, I suggested by email that the owner might want to do a survey after big jobs, like this, but he understood that I meant by phone (whereas I meant by email), and he just insisted that he had called to follow up. So I never got a chance to tell him what had happened during the visit. One doesn't always have the time for an immediate phone call to provide feedback. But an emailed survey or request for feedback can be done in one's leisure.