HECKARD'S DOOR
About us
Florida Certified Residential Contractor: #CRC 1330289; We are Heckard’s Door Specialties we are your full-service door company that offers you a wide variety of selections to outfit your entire home. We here at Heckard’s Door will come to you for a in-home consultation. We work with the Home Owner throughout the entire process ensuring you receive the highest level of customer service and satisfaction. Custom sizing is not a problem, we at Heckard's Door build each door project to the specification of your home. Unlike the "Box Store's" you will receive a unique product built exactly for your home.
Business highlights
Emergency services offered
19 years of experience
Services we offer
Heckard's Door offers a wide variety of options concerning your new door project; interior doors: solid core doors, bi-fold doors, custom made wood doors, decorative door glass, decorative interior doors, etc... Please call to set up your consultation. We offer an exceptional product with expert installation., etc...; Exterior Doors: fiberglass doors, hollow core interior doors
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.422 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 18% | ||
| 5% | ||
| 5% | ||
| 5% |
Showing 1-22 of 22 reviews
Curtis S.
Jun 2021
We paid this clown a $7000 deposit but never could get him to do any of the work or even refund us any of our money! He kept ALL of our money!! AVOID AVOID DANGER DANGER!!
H. B.
Jan 2016
unknown
Pedro Q.
Oct 2015
Called Heckard's Door and they made immediate contact and met Barry out a the house for an estimate. By the way, Berry fixed my front door on the way out at no charge, thanks Barry!
Once I decided on the model and type of glass insert with mini blinds I submitted for HOA for approval. Once approved, I advised Heather and she sent the contract electronically for approval (this saves a bunch of time) and I then mailed her my deposit. About 3 weeks later Heather emailed me to set up the day for the installation.
The installation went smoothly and it passed inspection with no problem. I chose to paint the doors myself.
The doors are great! Better yet was the service provided by Heckard's Door. They are down to earth, know their product and are very professional.
Barry and Heather thanks for providing a great product and service!
Once I decided on the model and type of glass insert with mini blinds I submitted for HOA for approval. Once approved, I advised Heather and she sent the contract electronically for approval (this saves a bunch of time) and I then mailed her my deposit. About 3 weeks later Heather emailed me to set up the day for the installation.
The installation went smoothly and it passed inspection with no problem. I chose to paint the doors myself.
The doors are great! Better yet was the service provided by Heckard's Door. They are down to earth, know their product and are very professional.
Barry and Heather thanks for providing a great product and service!
John C.
Dec 2014
I had shopped at big box stores and Heckard's price was far less for custom doors. Barry was very responsive to any emails or calls I sent. He showed up when he said he would. He had to return after installing the doors in order to complete the trim (had to find trim to match the rest of the house). He did not ask for payment in full until the job was completed to my satisfaction. I would definitely recommend this company.
Susan B.
Oct 2014
Excellent! Good workmanship and very eager to make sure we were happy with finished results.
Christine M.
Oct 2014
I met with Barry Heckard on two occasions before the work started to get estimates, select doors, and figure out details. Barry is very easy to talk to. He understood our needs and had many useful suggestions. The doors are gorgeous and the work is meticulous. On the day of the work, Barry had some ideas for framing the doors with oak trim, and the result is outstanding. The doors themselves were not cheap, but we wanted quality work above all else. We are very satisfied with the end product.
Karen F.
Jun 2014
unknown
June F.
Apr 2014
Beautiful results. Excellent attention to detail and follow-up. Plan to contract with them for future projects.
Response from HECKARD'S DOOR
"Thank you very much for the kind words and positive review! We appreciate it and are glad to hear that all is well. We enjoyed working with you!"
Alan B.
Mar 2014
This is the second door Heckard's has installed. They were professional from the quotation process to the installation. They helped us determine which door style would be appropriate to the style of our home. They were prompt and attentive to details. They left the work area clean when finished. I would highly recommend them to anyone.
Lance A.
Feb 2014
Heckard's Door Specialists installed a door and sidelight from our master bedroom to an outside porch. This installation included removing the existing window, removing remaining block wall below window and moving an electrical outlet (subcontracted) so a full installation of PlastPro fiberglass door could be completed. Heckard's completed this door installation promptly, installed a functional door that opens, closes and locks and for this, we are very satisfied customers. However, this is where our satisfaction ends.
During the job completion, several quality and workmanship issues were observed. These observations will be discussed shortly with supporting photos. When discussing these concerns, Mr. Heckard firmly communicated that the door installation was complete and a subcontracted painter would be scheduled another time to repair some wall damage and fix a
large space above the door. While I can easily understand why a door company would not necessarily paint, It is strange
that paint preparation (i.e. caulking) is not considered part of a turnkey service they provide at the end of the job. We were then presented with the invoice (which had the incorrect amount) and a customer satisfaction/final payment relinquishment document for our signature. We communicated that payment would not occur until the job was completed to our satisfaction. Our concerns were further provided to Mr. Heckard in an e-mail a few days later. The e-mail response received from owner Mr.
Heckard addressing our concerns is one of the most unbelievable, unprofessional and immature letters from any business owner I have ever encountered from a business-service transition (e-mail response provided below).
Here are the supporting details of the poor workmanship and Mr. Heckard's response to these concerns:
1. Poor workmanship - router opening not properly cut, loose Plastpro PF material falling out of router opening (PHOTOS EXHIBIT-1/2).
2. Mismatched-oversized screw not flush with hinge plate, missing required screw (PHOTOS EXHIBIT-3/4).
3. Poor workmanship around door trim, gap between exterior wall and door frame (PHOTOS EXHIBIT-5/6).
4. Mr. Heckard's e-mail response to poor workmanship concerns (EXHIBIT-7). Note: these concerns are not related to paint
preparation as indicated by Mr. Heckard, but real installation defects and poor workmanship issues that should have been corrected at the end of the job.
Mr. Heckard did arrange for his painter to come by and repair the wall damage, but that was it. Regarding the poor workmanship issue around the router opening (our main concern with the door installation), Mr. Heckard stated this was a simple pre-paint, cosmetic issue and we should just slap some Spackle on it. He further offered to drill out more material from the router hole. We firmly requested this action not be done as further drilling would only weaken the router hole and door frame integrity - there was never an offer to correct this obvious workmanship defect. To this day, the deadbolt strike plate and
hole continues to look like it did in the photo.
As stated earlier, we are pleased to finally have a functioning door going from our bedroom to our back porch, but the level of unprofessionalism and poor workmanship demonstrated from Heckard's Door during the completion of this job is unacceptable from any business. Recognizing the large number of positive reviews
During the job completion, several quality and workmanship issues were observed. These observations will be discussed shortly with supporting photos. When discussing these concerns, Mr. Heckard firmly communicated that the door installation was complete and a subcontracted painter would be scheduled another time to repair some wall damage and fix a
large space above the door. While I can easily understand why a door company would not necessarily paint, It is strange
that paint preparation (i.e. caulking) is not considered part of a turnkey service they provide at the end of the job. We were then presented with the invoice (which had the incorrect amount) and a customer satisfaction/final payment relinquishment document for our signature. We communicated that payment would not occur until the job was completed to our satisfaction. Our concerns were further provided to Mr. Heckard in an e-mail a few days later. The e-mail response received from owner Mr.
Heckard addressing our concerns is one of the most unbelievable, unprofessional and immature letters from any business owner I have ever encountered from a business-service transition (e-mail response provided below).
Here are the supporting details of the poor workmanship and Mr. Heckard's response to these concerns:
1. Poor workmanship - router opening not properly cut, loose Plastpro PF material falling out of router opening (PHOTOS EXHIBIT-1/2).
2. Mismatched-oversized screw not flush with hinge plate, missing required screw (PHOTOS EXHIBIT-3/4).
3. Poor workmanship around door trim, gap between exterior wall and door frame (PHOTOS EXHIBIT-5/6).
4. Mr. Heckard's e-mail response to poor workmanship concerns (EXHIBIT-7). Note: these concerns are not related to paint
preparation as indicated by Mr. Heckard, but real installation defects and poor workmanship issues that should have been corrected at the end of the job.
Mr. Heckard did arrange for his painter to come by and repair the wall damage, but that was it. Regarding the poor workmanship issue around the router opening (our main concern with the door installation), Mr. Heckard stated this was a simple pre-paint, cosmetic issue and we should just slap some Spackle on it. He further offered to drill out more material from the router hole. We firmly requested this action not be done as further drilling would only weaken the router hole and door frame integrity - there was never an offer to correct this obvious workmanship defect. To this day, the deadbolt strike plate and
hole continues to look like it did in the photo.
As stated earlier, we are pleased to finally have a functioning door going from our bedroom to our back porch, but the level of unprofessionalism and poor workmanship demonstrated from Heckard's Door during the completion of this job is unacceptable from any business. Recognizing the large number of positive reviews
Response from HECKARD'S DOOR
"As you can see, this is the first and only "poor" review that we have ever received from anyone - ever. We have installed doors in over 2,000 homes. You did not give us a chance to be "professional" You had in your mind from the start that we were going to mess up or do something wrong. You did not even let us finish before you began to rant about things not being finished - while we were in the middle of trying to finish. You yourself told me in person that you were happy with the entire job - which is why you paid - I asked that you not pay in full if you were not happy. You provided your own hardware. So, the mortise prep for our strikeplate was different than the strike plate that you provided. It is not our policy to install hardware that we do not provide, but we tried to accommodate you - but we again see why we have that policy. Had you let us finish, we could have put a different strike plate on that would have fit snug and proper. As far as the paint prep. That is clearly explained to you from the start that the project is quoted complete except the painting. It has to be done that way per Florida Building Code. The inspection must be done prior t the covering of work - or - painting. So, that is not our policy, but rather a state law. I asked you to not form your final opinion of the job until it was finished. You refused to do so and thus - you are upset because you are not being realistic. You can't expect a finished product before the process has a chance to be complete. That picture of the hinge with the blue screw - that is a tapcon - or concrete anchor. You have a block home. You have to put a concrete anchor - or tapcon - in each hinge. The door will sag if you do not do so and leave only the hinge screws in. All tapcons have that size head and all jobs that have block homes, get them. The debris pic - You must have had to have dug that out with something - it is not as if we would leave pieces just floating around. Business sense - Really? You were impossible to deal with from the start. We are only still in business, while so many others go out - because we treat our customers with honesty, integrity and respect from the first contact until forever - we provide the best materials and workmanship and that is not debatable. Read all of our reviews on any site. This is the first of this kind ever - so thank you for attempting to ruin our reputation because you are unreasonable and unrealistic and would not allow us to finish before you were trying to find things wrong. Had you let us change the plate - or let us provide the hardware - and then get it painted - you would have been fine. This is equal to you showing up in the middle of surgery and being mad at the doctor because the wound did not heal before the stitches were put in. This is like you being mad at the auto body shop because you showed up early to pick your car up and it still had bondo and had not been painted and you were upset - because you did not understand the process and tried to takeover - You told me that your neighbors and others came over and loved the project - correct? So you give us a "D" and try to blast us - when we complete the job on time, on budget, as agreed - but could not finish because of your mindset that you had prior to us. I am sorry that you are upset. I truly am - but you guys have been impossible from the start and are still being unreasonable now - Hope that you have a blessed day Thanks, Barry Heckard's Door"
Earleen H.
Oct 2013
Picking out the door and sidelight went well. After that things weren't very smooth. They called when the door was available to set up the installation. Two people came at the appointed time on the date agreed to. The door being stalled was a slightly different dimension than the one being replaced. They got to a point and said they were done, but there were gaps around the entire perimeter of the door and sidelight. When I asked about it, Barry said it would be up to the painter to finish it. I explained, again, that the purpose in the replacement was to be maintenance free and there would be NO PAINTING so he needed to finish the job with composite components. He refused. I wrote him a letter and he didn't respond so I filed a complaint with the Better Business Bureau. He did respond to that and eventually the job was mostly finished. I still don't feel like it was caulk well and they never reinstalled the interior trim around the opening. I did that myself.
Response from HECKARD'S DOOR
"(Member name removed), We are sorry that you do not feel that you had the best experience. However, the painting or staining must be done and is always done after installation. As with every customer, we explained from the beginning that door is installed "unfinished" and that is so that all of the staining or painting can be done at the same time for all components of the door unit. It is also a building department requirement that the doors are inspected before they can be covered. On a stainable door unit like the one that you have, the the person doing the staining wants to do their own prep work and caulking. You wanted us to do something that was another person's job and that is why we told you what we did. Both in person and in writing, we explained the process to you, just like we do for everyone else. The doors and the installation you got were top notch and the only thing that you were upset about is something that is out of our control. We apologize that there was a lack of communication or misunderstanding along the way but all ended well after the finish work was done and now you do have a maintenance free entry door unit that looks beautiful."
Donna R.
Oct 2013
Showed up on time and completed the job quickly. Addressed a few small issues I had in a timely manner.
Response from HECKARD'S DOOR
"[member name removed], Thank you for the review! We appreciate your business and enjoyed working with you!"
Denise M.
Oct 2013
They did a fine job and completed the work in about three days. This was my first time working with them, I thought the work was done well. I had some issues with them coming back to look at the locks on the doors. We did work it out but there was a lot of phone calls involved. I had one door hinged that needed to tightened, they were responsive and came back to tighten the hinges.
Ronald B.
Oct 2013
It went great! Barry Heckard was very professional and courteous. He came out exactly when he said he would and showed my wife and I pictures of his work as well as sample pictures of the various door / window styles that were available. We paid a 50% deposit and he took care of everything else. He applied for the local permit and mailed it to me. I signed, notarized and mailed it back to him and he filed it with the local municipality. We live in a DW mobile home so, we had a short sliding glass door opening that he custom fitted our french doors to. He and one of his crew came out about 2 - 3 weeks later after our initial meeting with the new french doors. They pulled the old broken sliding glass door out of the wall and assembled the new french doors on site. Then they installed the new doors into our exterior wall opening. The job took about 4 hours. The doors are beautiful! He did a very clean, neat, beautiful job from the door jam on the bottom to the moulding around the door on the interior and exterior. The doors meet perfectly. All door hardware was included in the price and installed perfectly. We had recently bought this place and are in the process of upgrading / fixing a lot of things. They ordered new door hardware / locks for the other two exterior doors that we matched to our french doors so one key fits all of the doors. I highly recommend these guys! They'll do a great job for you!
Response from HECKARD'S DOOR
"Thank you [member name removed]! We appreciate your business and we enjoyed working with you!"
Mary B.
Sep 2013
Barry was on time and worked very hard for at least 4 hours in getting this door installed. My husband had the estimate done about 2 months prior to the installation, but everything was on time and scheduling was great. The door looks wonderful and Barry stayed to explain everything before I signed over the final check.
We had some minor damage to the walls that they could not control when removing the french doors, but Barry told me to contact one of two painters, who would repair the slight damage at his expense. They were neat, nothing was left behind and I would give them 5 stars for their work.
We had some minor damage to the walls that they could not control when removing the french doors, but Barry told me to contact one of two painters, who would repair the slight damage at his expense. They were neat, nothing was left behind and I would give them 5 stars for their work.
Response from HECKARD'S DOOR
"Thank you very much for the kind words! It was a pleasure working with you!"
Laura T.
Jul 2013
Overall experience from receiving an online quote to meeting in-person through the complete install process was very professional and pleasant experience.
Response from HECKARD'S DOOR
"Thank you [member name removed]! It was a pleasure working with you and we hope that you love the new doors!"
Candace T.
Jul 2013
Excellent service!
Everyone on the team was vey responsive to my many inquiries and questions regarding the product and installation. I called several times to understand what type of French Doors they were providing versus the "big box" stores. Each time, someone from the company returned my emails and calls and patiently answered all of my questions and helped me make a decision on my purchase.
The installers showed up within 15 minutes of the promised time and they removed the original doors and installed the new product within a couple of hours. Everything was cleaned up and removed in a timely manner.
After the installation, I was given the opportunity to review the finished product and ask any questions.
I love the finished product and I had a positive experience with this company. If I need this service again, I will use this company.
Everyone on the team was vey responsive to my many inquiries and questions regarding the product and installation. I called several times to understand what type of French Doors they were providing versus the "big box" stores. Each time, someone from the company returned my emails and calls and patiently answered all of my questions and helped me make a decision on my purchase.
The installers showed up within 15 minutes of the promised time and they removed the original doors and installed the new product within a couple of hours. Everything was cleaned up and removed in a timely manner.
After the installation, I was given the opportunity to review the finished product and ask any questions.
I love the finished product and I had a positive experience with this company. If I need this service again, I will use this company.
Response from HECKARD'S DOOR
"Thank you [member name removed]! It was a pleasure working with you and we hope that you love the new doors!"
Michael A.
Jun 2013
Perfectly done, on time - all doors are perfect.
Karen H.
May 2013
I met with Barry Heckard the beginning of April at my home to review the project. I had a single door with frosted side lights in both the upstairs and downstairs exterior entries and wanted to open each space with french doors. Prior to our meeting Barry provided me with websites to see what may work for me so when we had our meeting I was able to discuss what I had in mind. He was polite, knowledgable and professional and was able answer my questions and offer suggestions. He let me know that it would be about a month after placing the order that the doors would be installed. After our meeting I was provided a written estimate which I signed and sent back with the 50% deposit required. I heard from Barry about a month after sending the deposit and scheduled a date for installation. He and Sean showed up as expected the morning of installation. They worked from about 9:00am to 7:00pm without a break. They ran into unexpected situations such as wet rot and handled the problem. They had to completely retrofit both the upstairs and downstairs as the original doors were installed in 1972. The installation of the new doors included the doors, hardware, thresholds and trim. I'm very happy with the quality of the product and the installation. They were very neat and cleaned up all debris. They are probably not the cheapest but when it comes to exterior doors it was very important to me that it be done correctly and look / function perfectly when done. Painting and staining is not part of the job but Barry was able to provide the names of multiple painters. After the painting / staining is complete Barry will return to install the retractable screens. I highly recommend this firm if quality is important to you.
Vahakn S.
Mar 2013
Heckard Door Specialties. I liked the quality of the finished product.
Barbara O.
Dec 2012
I couldn't be more pleased.
Kristin S.
Jun 2011
I don’t remember how much I spent. I assume it was reasonable. Otherwise I would not have gone with them. They were great. They were extremely professional. They were very quick. They did a really nice job. The quality of work was really great. We live in a big home and so there was enough of place for them to do the job. It looks great and they did a great job. Their quality of work was good and they were professional. They complete their work in a timely manner. They finish their work when they say they are going to. It’s been a while since I used them but I don’t have anything negative to say about them. I would definitely use their services again in the future.
Licensing
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FAQ
HECKARD'S DOOR is currently rated 4.4 overall out of 5.
HECKARD'S DOOR accepts the following forms of payment: CreditCard
No, HECKARD'S DOOR does not offer free project estimates.
No, HECKARD'S DOOR does not offer eco-friendly accreditations.
No, HECKARD'S DOOR does not offer a senior discount.
Yes, HECKARD'S DOOR offers emergency services.
No, HECKARD'S DOOR does not offer warranties.