HECKARD'S DOOR

We paid this clown a $7000 deposit but never could get him to do any of the work or even refund us any of our money! He kept ALL of our money!! AVOID AVOID DANGER DANGER!!

Called Heckard's Door and they made immediate contact and met Barry out a the house for an estimate.  By the way, Berry fixed my front door on the way out at no charge, thanks Barry! 
Once I decided on the model and type of glass insert with mini blinds I submitted for HOA for approval.  Once approved, I advised Heather and she sent the contract electronically for approval (this saves a bunch of time) and I then mailed her my deposit.  About 3 weeks later Heather emailed me to set up the day for the installation. 
The installation went smoothly and it passed inspection with no problem.  I chose to paint the doors myself.
The doors are great!  Better yet was the service provided by Heckard's Door.  They are down to earth, know their product and are very professional.
Barry and Heather thanks for providing a great product and service!

I had shopped at big box stores and Heckard's price was far less for custom doors.  Barry was very responsive to any emails or calls I sent.  He showed up when he said he would.  He had to return after installing the doors in order to complete the trim (had to find trim to match the rest of the house).  He did not ask for payment in full until the job was completed to my satisfaction.  I would definitely recommend this company.

Excellent!  Good workmanship and very eager to make sure we were happy with finished results.

unknown

This is the second door Heckard's has installed. They were professional from the quotation process to the installation. They helped us determine which door style would be appropriate to the style of our home. They were prompt and attentive to details. They left the work area clean when finished. I would highly recommend them to anyone.

Picking out the door and sidelight went well. After that things weren't very smooth. They called when the door was available to set up the installation. Two people came at the appointed time on the date agreed to. The door being stalled was a slightly different dimension than the one being replaced. They got to a point and said they were done, but there were gaps around the entire perimeter of the door and sidelight. When I asked about it, Barry said it would be up to the painter to finish it. I explained, again, that the purpose in the replacement was to be maintenance free and there would be NO PAINTING so he needed to finish the job with composite components. He refused.  I wrote him a letter and he didn't respond so I filed a complaint with the Better Business Bureau. He did respond to that and eventually the job was mostly finished. I still don't feel like it was caulk well and they never reinstalled the interior trim around the opening. I did that myself.

Showed up on time and completed the job quickly.  Addressed a few small issues I had in a timely manner.

They did a fine job and completed the work in about three days. This was my first time working with them, I thought the work was done well. I had some issues with them coming back to look at the locks on the doors. We did work it out but there was a lot of phone calls involved. I had one door hinged that needed to tightened, they were responsive and came back to tighten the hinges.

It went great!  Barry Heckard was very professional and courteous.  He came out exactly when he said he would and showed my wife and I pictures of his work as well as sample pictures of the various door / window styles that were available.  We paid a 50% deposit and he took care of everything else.  He applied for the local permit and mailed it to me.  I signed, notarized and mailed it back to him and he filed it with the local municipality.  We live in a DW mobile home so, we had a short sliding glass door opening that he custom fitted our french doors to.  He and one of his crew came out about 2 - 3 weeks later after our initial meeting with the new french doors. They pulled the old broken sliding glass door out of the wall and assembled the new french doors on site.  Then they installed the new doors into our exterior wall opening.  The job took about 4 hours.  The doors are beautiful!  He did a very clean, neat, beautiful job from the door jam on the bottom to the moulding around the door on the interior and exterior.  The doors meet perfectly.  All door hardware was included in the price and installed perfectly.  We had recently bought this place and are in the process of upgrading / fixing a lot of things.  They ordered new door hardware / locks for the other two exterior doors that we matched to our french doors so one key fits all of the doors.  I highly recommend these guys!  They'll do a great job for you!

Barry was on time and worked very hard for at least 4 hours in getting this door installed.  My husband had the estimate done about 2 months prior to the installation, but everything was on time and scheduling was great.  The door looks wonderful and Barry stayed to explain everything before I signed over the final check. 

We had some minor damage to the walls that they could not control when removing the french doors, but Barry told me to contact one of two painters, who would repair the slight damage at his expense.  They were neat, nothing was left behind and I would give them 5 stars for their work.

Overall experience from receiving an online quote to meeting in-person through the complete install process was very professional and pleasant experience.

Excellent service!
 Everyone on the team was vey responsive to my many inquiries and questions regarding the product and installation.  I called several times to understand what type of French Doors they were providing versus the "big box" stores.  Each time, someone from the company returned my emails and calls and patiently answered all of my questions and helped me make a decision on my purchase.
The installers showed up within 15 minutes of the promised time and they removed the original doors and installed the new product within a couple of hours. Everything was cleaned up and removed in a timely manner.
 After the installation, I was given the opportunity to review the finished product and ask any questions.  
I love the finished product and I had a positive experience with this company.  If I need this service again, I will use this company.

Perfectly done, on time - all doors are perfect.

I met with Barry Heckard the beginning of April at my home to review the project. I had a single door with frosted side lights in both the upstairs and downstairs exterior entries and wanted to open each space with french doors. Prior to our meeting Barry provided me with websites to see what may work for me so when we had our meeting I was able to discuss what I had in mind. He was polite, knowledgable and professional and was able answer my questions and offer suggestions. He let me know that it would be about a month after placing the order that the doors would be installed. After our meeting I was provided a written estimate which I signed and sent back with the 50% deposit required. I heard from Barry about a month after sending the deposit and scheduled a date for installation. He and Sean showed up as expected the morning of installation. They worked from about 9:00am to 7:00pm without a break. They ran into unexpected situations such as wet rot and handled the problem. They had to completely retrofit both the upstairs and downstairs as the original doors were installed in 1972. The installation of the new doors included the doors, hardware, thresholds and trim. I'm very happy with the quality of the product and the installation. They were very neat and cleaned up all debris. They are probably not the cheapest but when it comes to exterior doors it was very important to me that it be done correctly and look / function perfectly when done. Painting and staining is not part of the job but Barry was able to provide the names of multiple painters. After the painting / staining is complete Barry will return to install the retractable screens. I highly recommend this firm if quality is important to you.

I couldn't be more pleased.