HECKARD'S DOOR
About us
Florida Certified Residential Contractor: #CRC 1330289; We are Heckard’s Door Specialties we are your full-service door company that offers you a wide variety of selections to outfit your entire home. We here at Heckard’s Door will come to you for a in-home consultation. We work with the Home Owner throughout the entire process ensuring you receive the highest level of customer service and satisfaction. Custom sizing is not a problem, we at Heckard's Door build each door project to the specification of your home. Unlike the "Box Store's" you will receive a unique product built exactly for your home.
Business highlights
Services we offer
Heckard's Door offers a wide variety of options concerning your new door project; interior doors: solid core doors, bi-fold doors, custom made wood doors, decorative door glass, decorative interior doors, etc... Please call to set up your consultation. We offer an exceptional product with expert installation., etc...; Exterior Doors: fiberglass doors, hollow core interior doors
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 18% | ||
| 5% | ||
| 5% | ||
| 5% |
Once I decided on the model and type of glass insert with mini blinds I submitted for HOA for approval. Once approved, I advised Heather and she sent the contract electronically for approval (this saves a bunch of time) and I then mailed her my deposit. About 3 weeks later Heather emailed me to set up the day for the installation.
The installation went smoothly and it passed inspection with no problem. I chose to paint the doors myself.
The doors are great! Better yet was the service provided by Heckard's Door. They are down to earth, know their product and are very professional.
Barry and Heather thanks for providing a great product and service!
"Thank you very much for the kind words and positive review! We appreciate it and are glad to hear that all is well. We enjoyed working with you!"
During the job completion, several quality and workmanship issues were observed. These observations will be discussed shortly with supporting photos. When discussing these concerns, Mr. Heckard firmly communicated that the door installation was complete and a subcontracted painter would be scheduled another time to repair some wall damage and fix a
large space above the door. While I can easily understand why a door company would not necessarily paint, It is strange
that paint preparation (i.e. caulking) is not considered part of a turnkey service they provide at the end of the job. We were then presented with the invoice (which had the incorrect amount) and a customer satisfaction/final payment relinquishment document for our signature. We communicated that payment would not occur until the job was completed to our satisfaction. Our concerns were further provided to Mr. Heckard in an e-mail a few days later. The e-mail response received from owner Mr.
Heckard addressing our concerns is one of the most unbelievable, unprofessional and immature letters from any business owner I have ever encountered from a business-service transition (e-mail response provided below).
Here are the supporting details of the poor workmanship and Mr. Heckard's response to these concerns:
1. Poor workmanship - router opening not properly cut, loose Plastpro PF material falling out of router opening (PHOTOS EXHIBIT-1/2).
2. Mismatched-oversized screw not flush with hinge plate, missing required screw (PHOTOS EXHIBIT-3/4).
3. Poor workmanship around door trim, gap between exterior wall and door frame (PHOTOS EXHIBIT-5/6).
4. Mr. Heckard's e-mail response to poor workmanship concerns (EXHIBIT-7). Note: these concerns are not related to paint
preparation as indicated by Mr. Heckard, but real installation defects and poor workmanship issues that should have been corrected at the end of the job.
Mr. Heckard did arrange for his painter to come by and repair the wall damage, but that was it. Regarding the poor workmanship issue around the router opening (our main concern with the door installation), Mr. Heckard stated this was a simple pre-paint, cosmetic issue and we should just slap some Spackle on it. He further offered to drill out more material from the router hole. We firmly requested this action not be done as further drilling would only weaken the router hole and door frame integrity - there was never an offer to correct this obvious workmanship defect. To this day, the deadbolt strike plate and
hole continues to look like it did in the photo.
As stated earlier, we are pleased to finally have a functioning door going from our bedroom to our back porch, but the level of unprofessionalism and poor workmanship demonstrated from Heckard's Door during the completion of this job is unacceptable from any business. Recognizing the large number of positive reviews
"As you can see, this is the first and only "poor" review that we have ever received from anyone - ever. We have installed doors in over 2,000 homes. You did not give us a chance to be "professional" You had in your mind from the start that we were going to mess up or do something wrong. You did not even let us finish before you began to rant about things not being finished - while we were in the middle of trying to finish. You yourself told me in person that you were happy with the entire job - which is why you paid - I asked that you not pay in full if you were not happy. You provided your own hardware. So, the mortise prep for our strikeplate was different than the strike plate that you provided. It is not our policy to install hardware that we do not provide, but we tried to accommodate you - but we again see why we have that policy. Had you let us finish, we could have put a different strike plate on that would have fit snug and proper. As far as the paint prep. That is clearly explained to you from the start that the project is quoted complete except the painting. It has to be done that way per Florida Building Code. The inspection must be done prior t the covering of work - or - painting. So, that is not our policy, but rather a state law. I asked you to not form your final opinion of the job until it was finished. You refused to do so and thus - you are upset because you are not being realistic. You can't expect a finished product before the process has a chance to be complete. That picture of the hinge with the blue screw - that is a tapcon - or concrete anchor. You have a block home. You have to put a concrete anchor - or tapcon - in each hinge. The door will sag if you do not do so and leave only the hinge screws in. All tapcons have that size head and all jobs that have block homes, get them. The debris pic - You must have had to have dug that out with something - it is not as if we would leave pieces just floating around. Business sense - Really? You were impossible to deal with from the start. We are only still in business, while so many others go out - because we treat our customers with honesty, integrity and respect from the first contact until forever - we provide the best materials and workmanship and that is not debatable. Read all of our reviews on any site. This is the first of this kind ever - so thank you for attempting to ruin our reputation because you are unreasonable and unrealistic and would not allow us to finish before you were trying to find things wrong. Had you let us change the plate - or let us provide the hardware - and then get it painted - you would have been fine. This is equal to you showing up in the middle of surgery and being mad at the doctor because the wound did not heal before the stitches were put in. This is like you being mad at the auto body shop because you showed up early to pick your car up and it still had bondo and had not been painted and you were upset - because you did not understand the process and tried to takeover - You told me that your neighbors and others came over and loved the project - correct? So you give us a "D" and try to blast us - when we complete the job on time, on budget, as agreed - but could not finish because of your mindset that you had prior to us. I am sorry that you are upset. I truly am - but you guys have been impossible from the start and are still being unreasonable now - Hope that you have a blessed day Thanks, Barry Heckard's Door"
"(Member name removed), We are sorry that you do not feel that you had the best experience. However, the painting or staining must be done and is always done after installation. As with every customer, we explained from the beginning that door is installed "unfinished" and that is so that all of the staining or painting can be done at the same time for all components of the door unit. It is also a building department requirement that the doors are inspected before they can be covered. On a stainable door unit like the one that you have, the the person doing the staining wants to do their own prep work and caulking. You wanted us to do something that was another person's job and that is why we told you what we did. Both in person and in writing, we explained the process to you, just like we do for everyone else. The doors and the installation you got were top notch and the only thing that you were upset about is something that is out of our control. We apologize that there was a lack of communication or misunderstanding along the way but all ended well after the finish work was done and now you do have a maintenance free entry door unit that looks beautiful."
"[member name removed], Thank you for the review! We appreciate your business and enjoyed working with you!"
"Thank you [member name removed]! We appreciate your business and we enjoyed working with you!"
We had some minor damage to the walls that they could not control when removing the french doors, but Barry told me to contact one of two painters, who would repair the slight damage at his expense. They were neat, nothing was left behind and I would give them 5 stars for their work.
"Thank you very much for the kind words! It was a pleasure working with you!"
"Thank you [member name removed]! It was a pleasure working with you and we hope that you love the new doors!"
Everyone on the team was vey responsive to my many inquiries and questions regarding the product and installation. I called several times to understand what type of French Doors they were providing versus the "big box" stores. Each time, someone from the company returned my emails and calls and patiently answered all of my questions and helped me make a decision on my purchase.
The installers showed up within 15 minutes of the promised time and they removed the original doors and installed the new product within a couple of hours. Everything was cleaned up and removed in a timely manner.
After the installation, I was given the opportunity to review the finished product and ask any questions.
I love the finished product and I had a positive experience with this company. If I need this service again, I will use this company.
"Thank you [member name removed]! It was a pleasure working with you and we hope that you love the new doors!"
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