Josh Powell, Inc.

"We did get an ARC approval for your job. We informed you a permit was not required for your work, but you insisted that it was. One of the ladies from the building department even personally called you to confirm that a permit was not needed. That still was not good enough for you. So, at your request, we refunded your deposit and took a loss on the job. We go out of our way to help disabled people, especially those in wheelchairs and others that require special construction needs that can help make life's everyday tasks more manageable. Even putting those customers at a higher priority. We also offer discounts to Veterans, because we are thankful for our service members and proud to be Americans."

"First, I would like to apologize that you were not completely satisfied with our work. We strive for 5-star quality at every job. I'm sorry you feel like you didn't get what you wanted on the steps. We formed them to Florida building code and thought that was how you wanted them. It wasn't until the concrete was already poured that you mentioned you didn't like how they were. At that point, it was too late to make any changes. We will never pour any concrete that doesn't comply with the building codes, but we could have possibly come up with a solution that both met Florida's codes as well as satisfy you. We will use this as a learning opportunity,"