Floormasters

I worked with Kim, who was wonderful in helping me choose the correct flooring. After the decision was made, the flooring was ordered and arrived quickly. The installers, Bill and Gerald, were excellent to work with! They were polite, diligent and very professional. The install was a large area, and they were here on time and were hard-working. The new flooring looks awesome! I will definitely use Floor Masters in the future! I highly recommend them!

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If I could start at the end of the process the rating would be higher. However, we started in March when I contacted them about the cracking& popping noises the floor was making. The new floor was installed Nov 30th! In between was a lot of poor customer service and a lot of hoops for me to jump through. I ended up paying $295 for a floor inspection company to come in and do an assessment of the floor and recommend solutions. There was only one in March, it was verified by the manufacturer and then confirmed in the floor inspection report-put in a new floor. Once the owner agreed to that their whole attitude toward me changed. I had a good installation team and the final result is very nice. As the General Manager said , "We told you we would take care of you." Yes they did- just 8 months earlier and at least two months I had my furniture away from the walls and everything out of or off of the furniture sitting all over the house. It's finished and my grade would be higher if I only had to assess the last two months. I said No to using them again because I couldn't repeat this process again. I was treated differently this time since I became a widow. After friends joined what we called my team things changed and progress was made.

Scheduled a demolition and install of tile around a bathtub. They did not come as scheduled. Installer did not complete job - had to have other professionals from floormasters complete the job. It took a month instead of 2 days to complete job. Manager was nasty and insulting.

They were absolutely wonderful! They did a great job on both my carpets and furniture! The icing on the cake was they were really nice guys and a pleasure to do business with! They will be my permanent floor go to business from now on. Thanks Sean and team!

we did ask them to come back and check it out still waiting.

They have always done a great job!  They are always on time, professional, available, and accommodating.

Cheryl was, extremely easy to work with--friendly, and accommodating with changes and logistics.  The people who measured for both tile and carpet were prompt and courteous, and the installations were accomplished on time.  The cleaning crew they hired to do the tile cleanup after removing old floor and installing new were excellent.  None of the dust usually associated with tile removal.
Carpet was removed, old carpet hauled away and new carpet installed. 
I was completely satisfied and would not hesitate to use FloorMasters again.

we are still in proceeding with this company.If by chance that you go there make sure you get what they owe you first and that it all comes from the same lot befor you pay for your items.

Rugs taken out and disposed off.  Baseboards removed and replaced in good condition.   Furniture moved around with no damage and tile instaled and grouted with stain resistant product.

The work was beautiful and they were reasonably priced.