The Palm Beach Cleaning Crew

"We would like to extend our gratitude for considering our cleaning services, and we appreciate the time you took to provide feedback regarding your experience. We have thoroughly reviewed your concerns and our internal records of the cleaning process. It appears that effective communication played a crucial role in your overall experience. Throughout our service, our team made diligent efforts to meet your expectations, and we are committed to ensuring client satisfaction. However, it seems there may have been some miscommunication or gaps in understanding during the process on your end. As the project manager, we expected you to be consistent with your communication. We had trouble connecting with you throughout the detailed process necessary to set up a successful post-construction cleanup. When we did connect and tried to gain clarity, you were rude to us and didn't take true accountability for the lack of communication on your end. Yet, we still showed up and exceeded the client's expectations because the clients wanted to get back into their house as soon as possible and we didn't want them to be further displaced. The clients were extremely happy with our work and we were hired to clean their daughter's home based on their positive experience. We did a full post-construction clean including a complete dusting and polishing of all the furniture and surfaces in the home, vacuuming and mopping all of the floors, dusting and cleaning all of the interior windows as well as blinds. We had to clean blinds individually and wipe each blind to prevent dust from coming back. We also cleaned the inside and outside of the french doors. The blinds and doors were not included in the invoice. We also cleaned the laundry room and the flooring of the two bedrooms which were also not a part of the invoice When we finished the project, we had to wait over an hour for you to come back to pay us for our work. The clients were appalled when you showed up because you were double-checking our work to find a reason to pay us less. We went above and beyond for this project even after you were extremely rude to us. Again, we appreciate you expressing your concerns, but what you claim happened is false."

"[Member Name Removed] it was a pleasure working on your beautiful home and looking forward to continue to give you our best service!"

"Thank you for allowing us to take on this job. Looking forward to our next services !"