Screen Builders

Great job by true professionals. I received phone calls before Steve arrived and was always told what I needed before the job commenced. Customer service, a lost art today, was superb. Even after the job was complete, I still had a problem with my front door, which was rescreened, and their quality control man arrived to repair. No questions, on time and well done.

We worked with Glenn Muffart, a very lucky choice for us. We initially met with a couple of other companies but Glenn's "pitch" sold us on doing business with Glenn and Screen Builders. His advice during the planning phase of the project was invaluable. Also, the estimates of cost and time to completion were right on target. In particular his explanations of what we could expect in terms of availability of material and labor were very straightforward. No surprises. We also appreciated that we could communicate with Glenn so readily. And lastly we appreciated his contact with us upon project completion.

Took two calls but they came out - it was the answering service issue. My screen door had their sticker in it so I figured who else better to call. Jim Trimble was prompt and gave us a very reasonable quote. They had a cancellation on the schedule and got me the following week. Israel did a great job on the rescreen and resecuring frame that it looks brand new. Very happy with the work and very happy with quality and price. I will invite them back in the future for other work. Thank you again.

They took 2.5 months to show up for the job. After less than a year, the screens they installed are out. Not happy with the service or quality.

Jim Trimble Jr. was a pleasure to work with. He helped us design what we needed, handed all the permitting paperwork, and gave us a fair price. The installation was completed right on time, and we are very pleased with the product. Irma hit the day after the install, and the screen came thru with out a problem.

I went on and looked through screen companies and found Screen Builders in Wellington. I called initially and was told someone would be calling me to come out and give an estimate. I waited weeks with no call and then called back. I was told that someone tried to called but I never received a message but I thought maybe it was just a mix up. So James came out to do the bid. Nice guy and told me that they were backed up but because I only needed panels replaced that he would try to fit me in. He said it with be within a month. That was 2/9/18. It is now 3/12/18 and I called the office. They are telling me another 4-6 weeks! I asked for my money back but they said they couldn't refund because it was passed the 3 day window. I explained that the install date is 4-6 weeks passed what I was told. I called another company and they told me they could be out next Thursday! They were even $65 less. I would have paid the higher price but I just wanted the work done as I have been waiting. I want a refund and the lady in the office said she would have James call and that he would have to take it to the owners if they want to refund me. Not a great experience to say the least!

When I went to sell my home recently, we found the fence had never been inspected. I contacted Screen Builders to bring my fence up to code. They said they had done that but they could not provide a receipt to me so I could prove to the city this had been done. They told me they could come out but I would need to pay $75 which I agreed to. They flipped the doors and told me it would pass. I took pictures of the three doors and sent it to the city. The city said I now need to put child proof locks on the fence. I would not have needed to do this if it had passed inspection years ago. I called Screen Builders and he told me I would have to pay $75 for each of the locks plus another $75 just to come back out. I posted reviews on yelp and FaceBook and then got a call from the owner. He was rude and condescending and confirmed the fees I still needed to pay. They sent a worker out to my home and he told me I needed to call the owner. When I did the owner insisted I take down the review from Yelp before they did the work. I told him I would not do that until after the work was done. He said he was not going to be working in that type of situation and he cursed at me. I told him that was not acceptable. He told the guy to leave the house and told me to wave goodbye while they were pulling out. He then proceeded to taunt me over the phone and said they would not work with me.

Great experience. I would hire again. John was on time, knowledgeable, & turned my quote around quickly. When I was ready to sign the contract, he explained everything and answered all my questions right there. Once the permit was secured, they came out for the final measurements on Monday, explained they will send them to the factory so my frame can be built. By Wednesday afternoon they were calling to setup my installation appointment. They installed Thursday & Friday. My porch looks great. It also withstood hurricane Irma, no structural damage or loss of screen fabric.

They did a great job with the installation, and the price seemed good.

Installers were wonderful. Great job, showed up when they said and completed the work on time. Final product is GREAT!! So pleased. My only disappointment was with the sales managers. Lack of responsiveness, not good at answering questions and her general communications were poor. I needed to keep following up and tracking her. But all other dealings with the company was excellent. The quality of the construction, materials, and professionalism of the engineers and installers was so good; all in all I would still recommend them for the final product.

We did not receive a call back until Wednesday, March 22nd, almost one week later. While they do get credit for returning our call, however by that time we had already scheduled 3 other companies to come out and provide us with estimates. We felt if they could not respond in a timely fashion, whether the fault of our initial contact who took the message and made the request or the salesman; we were not confident our business was important to them. We concluded if they did not respond to our initial inquiry within a reasonably short timeframe, that was indicative of what we might expect with regard to their work ethic, fair or not to characterize it this way.

Called to set up an appointment for a screen repair estimate. Cindy said they would get back to me. Two weeks later , still waiting. I got another company which responded and did the project.

It went great. They are highly recommended. They did a wonderful job.

They were great. I spent probably around $1200.

Great! From my first phone call to Ivon to the installation by Hector everything was perfect. Staff member called back in record time. Hector (installer) arrived on time, installed screening in less time than the estimated, cost was less than other companies quotes. Special mention to Jerry & Joann that you for all you do. I love this company, and recommend them to everyone (even neighbors without screening). No doubt.

Did not have the work done with this company

Fine. Showed up on time. Completed the job and cleaned up debris.

Substantial delay in obtaining permit from Palm Bch City. Sub contractor & used to install footing was very unprofessional. only after threatening to stop payment did the work get proper super vision. final installation was completed ok but with a lot of aggravation.

Screen Builders does not do this type of work based on the way porch was built. It is a pre fabricated porch, house had it when I bought 20 years ago. The reason I'm posting this is because this co. Has very good customer service- James McGuire is the repair specialist that made assessment. Very nice and helpful. He gave me some recommendations and advised me that this type of work probably can be done by a general contractor. I appreciate very much that he tried to help me. So far my experience in trying to get my porch roof repair has been unsuccessful but I have met good people that have shown kindness and it has been very rewarding

Highly professional in all aspects and exceeded expectations in meeting time parameters. I would recommend using this company by virtue of their quality and meeting permitting, fabrication and installation timeline.

Joanne was fabulous. She had the ideas to reduce one patio. She took control of one project from start to finish. We did not worry about anything. The crew that installed was great. Cleaned up wonderful thank you Joanne & crew we love our patio.

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The process was smooth. They provided a quick estimate. Once we decided to move forward, they quickly got all the measurements and filed for the permit. They have an efficient team!

I needed to replace my deteriorating screen porch enclosure. I initially contacted a different company that one of my neighbors had used and received a quote, but when I asked some questions about the quote they decided they were too busy to do the job.

I found Screen Builders on Angie's List. I contacted them via e-mail and received a quick response. Most of my communication with them was via e-mail, mostly with Debbie Demarco. Debbie was usually pretty quick to reply to e-mail. Jim came out to get measurements for a quote about a week after I first contacted Screen Builders, and Debbie e-mailed me the quote the next day. It was quite a bit higher than the previous quote I had received, but included better materials and a building permit. I asked Debbie about an Angie's List discount, and she told me she would give me a discount when I'm ready, but didn't tell me how much. When I pressed her, she told me she would give me a $150 discount. I decided to go with Screen Builders rather than looking for a third quote.

Debbie e-mailed me the contract and paperwork I needed to get HOA approval for the work, and I obtained HOA approval within a couple of days. Debbie then asked me to send her the signed contract with a deposit (50%), which I did. A day or two later, I received a hard copy of the original (unsigned) contract in the mail, and Debbie said I needed to sign and return that one too, along with a survey. I e-mailed her a survey from my closing and mailed the signed contract. Several days later I received more paperwork in the mail, needed to get a building permit, so I signed those forms and mailed them back. It would have been a lot easier if I had received all the paperwork at once so I could mail everything back together. I mentioned to Debbie that I was going to be out of town for a week, so if she needed anything from me, to let me know before then.

While I was away, I received a voicemail message from one of the engineers (a different Jim) who wanted to take final measurements for the enclosure. The message said Jim was planning to come the same day, a couple of hours later. I called him back and told him I was out of town so he couldn't come until the following week. He said he would let the office know and they would get back to me the following Monday to reschedule.

I didn't hear from anyone, so I contacted Debbie about a week later, and she told me they were still waiting for the building permit. About a week after that I contacted Debbie again to ask about the permit; I also told her that I would be out of town again, and the work would need to be completed in about two weeks from that point, otherwise they would have to wait I was back. The next day Debbie informed me that they got the permit and they would schedule someone to take final measurements. Jim #2 contacted me the next day and came out the following day to take measurements. A few days later I was called to schedule the actual work, so we scheduled it for two days later.

I was expecting the crew to arrive between 9:00-9:30 that morning, and the crew of one (Israel) arrived around 8:30. I asked him if anyone else was joining him, but he said this job only required one person. I brought him around back to the porch, and the first thing he said was that he didn't know he was also removing an enclosure (even though that was on the contract). He said he could handle it, and got right to work.

The work took about 4 hours. The quality of the new enclosure is much better than the original one, and seems to be installed very securely. There are a few minor cosmetic issues with the alignment of the center horizontal beam, but not enough to bother anyone. The screen door sticks a little when you open it, but it's not a big deal. Israel cleaned everything up really well and didn't mess up any of the landscaping or mulch outside the enclosure.

Overall, I think the quality of the work and materials was very good. I thought Screen Builders was a bit disorganized and could have done a better job keeping me up to date, but at least they responded quickly to my e-mails. I would consider using them again, but I would also get a quote from one of the other highly-rated providers on Angie's List before making that decision.

When we returned from a trip we found our corrugated patio roof had ben destroyed by hail storm.  We called 4 A rated screen repair contractors.   All had different solutions, at very varied cost points.  We had three come and give estimates of their solution.All were prompt and professional, but Screen Builders had the solution we had at first had in mind.  They were prompt, did an excellent job and it looks great.  The price was fair and we would definitely look to them if screen issues arose again