REGENCY DRT

Lost the interior of my house to a fire in January 2021, Regency DRT seemed very prompt and eager to begin on my house. They would not give me an exact date when the job would be done, but said it shouldn't take longer than 6-8 months. the first few months it seemed to move along quickly, then it came to a very very slow crawl, that's when the excuses started coming. Covid was the first. We where told that it was hard to find workers, supplies, equipment, etc. That was almost understandable in the beginning. 2 years later the excuses are still coming. Inspections, workers, supplies, we have heard them all. 2 years later and the drywall hasn't even been installed yet. I am getting threatening lien letters from contractors because Regency DRT isn't paying them. I'm at a loss at what I should do next. My family is at a hardship now, not only am I having to pay a mortgage for a house that I cannot live in, I'm also paying rent for an apartment so I have some where to live. The mortgage company can no longer provide assistance because it has been so long. We are struggling to survive financially. Inexcusable!

The people at Regency were professional and accommodating. Everything was done with a smile by all. Such nice people! The job was checked daily by the project manager and the rooms were put back together in a very timely fashion. Awesome experience.

Worked performed was close to expectations. Workers were not organized and took toooooo long to be completed. I was completely DISAPPOINTED!!

Didnt go thru the insurance company as requested, kept trying apply work without approvals

The work was very good. The employees were excellent and they were very respectful

Fire, smoke, water damage mitigation. Site crew was from temp service and supervised by unqualified company personnel. Job took about 60% longer than it should have. Site crew was seen sleeping in front yard numerous times by neighbors. They did not clean, treat and protect items that could have been saved and directed to by the insurance adjuster in a timely manner resulting in over $20,000 additional damages to the house, Including 13 windows, 2 marble floors, and a marble shower. They did pay $10K for the damaged flooring with insurance company covering the rest. Final completion took more than a week. Had to continually point out and send photos of items missed even with one of there head personnel over seeing the final clean up and damage control of there negligence.

Horrible, Horrible, Company. Was on the Job for 2 years 3 mos. Never finished the work. Made multiple promises and did not keep them. So many things were left not finished. The house is still not complete. We would go literally 3 to 4 mos without a phone call sometimes. We had to hire an outside appraisal company to come in and give an accurate assessment of damage after regency said they were Finished. The kitchen was deemed to be redone, hired a different contractor to remodel the kitchen, got it completed, then got the check from the insurance company for the kitchen. Paid for the work with the new Contractor then regency had the audacity to demand the payment for the kitchen remodel which they did not even do. In my opinion this company should not be allowed to even be able to do business. Do not believe any of the positive reviews. Call me anytime if you want to talk about all the details of how horrible this company is. (Seven seven two, Nine eight five, Five six six one. Pastor Jason

Was not impressed with work preformed... there was one person with the company that showed some interest in getting our house finished and done right. It took over 4 moths!

Very poorly. Regency was hired by the insurance company. They removed drywall that was damaged. In the process, they cut the hot water line (which was totally unaffected by the previous damage) to the master shower, capped it off, and did not mention it to anyone. Fortunately, we found out before the wall was closed back up and got another plumber in to fix it.

Drt is a totally honest and ethical company who stands by their work. There was a lot of refwork and schedule delays with my project but they finished it properly in the end.

The service offered was good. Everyone was on time and the work was done within the range I was given.

Rebuilding a wall; rebuilding kitchen. The wall went up fine. The following kitchen rebuilding was shamefully, pathetically, painfully, erroneously, time overrun completed with the project supervisor ignorant of basic kitchen construction; making necessary to uninstall or repair much work that should have been completed. Almost every installation had to be redone. Time and expense were not spared. the kitchen did not fulfill the potential of purpose as the kitchen it replaced. The senior supervisors were lame in their oversight. I have never experienced worse workmanship, seeming lack experience by work done, in my experience..

Terrible. They took all the mold out ripped apart the entire bathroom and collected over $5000 from the insurance for this and refused to come back to fix what they took out because they wanted to do all the work in my house that was being handled by myself. Be careful they are only look for the pig payday.

unprofessional, try to charge for work not done, if use, make sure you read that small print on contract,

Very good. Professional and personable people came to my home. Answered my questions and were very patient.

Good, nice and professional personnel

They took way too long to do what they were supposed to do. They did not show up on time when they said they were coming. They would tell me one thing in the morning and then tell me something different in the afternoon as they were leaving. They stayed all morning to “clean furniture of mold” then left at noon without doing anything and said there was too much to clean in the room and they wanted to move everything out of the room before the hygienist came to test for mold They left after I told them absolutely not! I called the company at this point and fired them.

Job was done on time and professionally

House was a den of drug dealers and multiple animals and was a complete wreck. They did exactly what they said they would do and on schedule. Price was reasonable.

They were very professional, especially Chris. We are satisfied with the communication and work.

They took away what was too destryed to be recovered and cleaned up all my furniture, the condo and my few recoverable belongings trashed by the fire department associated with the HOA making the place condemned for six months to allow themselves to install not so safe imposed fire sprinklers after a small fire in a kitchen that the fire department watched burn from midnight to 2:45 am "because the alarms designed and imposed by the Pompano Beach Fire Marshall only indicated an alarm... not a fire alarm."

If Regency DRT said they completed work they are LYING. They were contacted by the insurance company to evaluate and estimate. As the homeowner I am told that we are not privy to any testing results or reports, nor any estimates for remediation. Regency DRT and the Insurance company FED NAT has refused to furnished that information to us.

They performed Mold Remediation, they did a great job and passed all the tests with the hygienist. They were great!

Not very well-the initial service was great but the rebuild was a nightmare! Customer Rep was a hot mess!

They came in and placed their equipment around the house. They were professional and efficient. I'd recommend them for any jobs