Premier Comfort Services, Inc.

My thermostat died. The technician installed a new thermostat which turned out to be defective. After back & forth, he was finally willing to replace it. Then he told me that my freon was low and said he filled it up. He got very upset with me when I wanted to pay for the thermostat and freon separately. He said that the freon would be $200. When I said I'd pay for it with a check separately, he became very upset, stating that $200 would do nothing for him.??? Huh? I thought I was paying the company, not him individually. What??? Then he later told me to forget about sending the check. What??? Now we are at the 4th home call to replace the 3rd thermostat. And it's Not the thermostat I requested from the beginning of this debacle, but some cheap variation of Honeywell. Still paying the original cost of the thermostat, I now have #3 thermostat and waiting to see what happens. Oh, I have asked the manager to call me several times, and he never has. I will never have anything to do with this company again. Premier Comfort A/C is more like Worst A/C ever!

Travis was very knowledgeable and very professional!

could do better

Outstanding service kept me informed about whole project. Chris the manager who came to do quote was great. Really detailed. Even though this happened during Christmas week they got it done! Will use them for all future plumbing. Highly recommend

The professionalism and respect for my home was appreciated.

Knowledgeable

Friendly knowledgeable crew.

Excellent response time. Very communicative. Professional, respectful of customer and home. Best HVAC company I ve used in FL in over a decade. Antonio is a fantastic tech I look forward to seeing again and again to care for my AC needs.

Premier Comfort, in my opinion, is the best in the business. Customer coordination, professionalism, quality of work , and price are outstanding. Of special note is the professionalism of every single technician that has serviced my A/C including my latest technician, Anthony D., who was a pleasure to deal with in terms of knowledge, care to inform customer of all work being done with much time spent in assuring my awareness of all pertinent information in a friendly and professional manner. He is a true asset to the company.

Adrian my a/c service technician explained everything to me and serviced my a/c and once again Premier Comfort Service exceeded my expectations. They truly are the Best!

Chris and Jason were great, very professional and a pleasure to deal with

Technician was professional. He walked me thru every step. Other contractors don't. That says allot about this technician, loyal, trustworthy and courteous.

Took several days to get repair person out, but the person who came out, like all previous service people from this company, was excellent.

Very well organized company that understands what customer pleasing is, and they have excellent personnnel to deliver against it.

This the 3rd opportunity that I have used them. They have never disappointed in there ability to be on time , explain and perform the work needed. Their technicians have been great at all times. I will continue to use them as needed as they have continued to deliver each time.

Adrian (technician) was a TRUE professional.

Polite and honest

They installed my new AC unit as well. Excellent job.

They send qualified technicians very quickly and they are diligent about finding and fixing the problem. Also, they stand behind their warranty work and correct problem free of charge.

Everyone is very professional and courteous from the people who answer the phone to the service technicians. They scheduled a same day appointment on a holiday, the technician showed up exactly when they said he would, thoroughly evaluated everything that needed to be done, and he was extremely knowledgeable. Also scheduled the work to be done promptly. I couldn't be happier with the service or the pricing.

They didn't show up for appointment causing me to wait 3 hours for nothing. I called them and was told there was a screw up. They apologized and we rescheduled. They came 3 days later at the scheduled time. When they arrived and assessed the job (replacing a shower faucet handle) the plumber said he would charge only a "nominal" fee. When he was done I learned that the nominal fee was $200 which seemed very high. The handle they installed came loose the first time I used. Additionally, when I tested the water temperature it didn't seem to be hot enough, which the plumbers asst said was as hot as it was going to get-the plumber was already out the door. They were courteous and professional however the cost vs the quality of the work done was an issue.

Unfortunately they were not on time and we had to call and reschedule.

Talk about stress!! Broken pipe on Saturday afternoon and called Premier. Dispatch was super nice and master plumber was kind and efficient. They came out and fixed everything on the same day! Extremely pleases and would highly recommend.

Great experience and fixed my AC right away!