Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon
POOL DOCTOR OF THE PALM BEACHES logo

POOL DOCTOR OF THE PALM BEACHES

Pool and Spa Servicing, Pool Construction and Installation, Pavers and Hardscaping Service,

About us

6 Smart Reasons to Call Pool Doctor of the Palm Beaches Experience Counts - Get over 30 Years of caring service in every call. Your job is done right. Fast Service and Repair - You want to “splash in a flash?” Call now for reliable, friendly service. Flat Rate Pricing - Don't get soaked! You get the price from Pool Doctor, and that’s what you pay - no hidden extras or add-ons! Free Analysis - to show you how you can maintain the perfect backyard experience for less. On-Site Consultation & Estimate 10 Year Warranties - on Florida Gem & Diamond Brite Resurfacing. Our quality isn't just a promise it's a ten-year guarantee. We fully guarantee all of our work on service & repairs. Weekly Pool Maintenance Plans - You can save time, money and headaches when you sign up for automatic weekly service. Call Now! We are a Florida State Licensed Contractor and Insured. We have a clear business record with the State of Florida Construction Industry Licensing Board (CILB) maintain an "A" rating with HomeAdvisors and an “A” Rating with the BBB of South Florida.

Business highlights

41 years of experience

Services we offer

WEEKLY POOL SERVICE (RESIDENTIAL & COMMERCIAL) INSTALL/REPAIR POOL LIGHTS, LEAK INSPECTIONS & REPAIRS, GAS AND HEAT PUMP REPAIRS & INSTALLATIONS, ACID WASHES TO REMOVE STAINING, PEBBLETEC & FLORIDA GEM POOL RESURFACING, TILE REPLACEMENT, NEW BRICK OR TRAVERTINE COPING, FILTER INSTALLATION, NEW ENERGY EFFICIENT PUMPS & REPAIRS, NEW POOL AUTOMATION, NEW DECKING: SPRAYDECK, PAVERS AND TUMBLED MARBLE, POOL INSPECTIONS, OPEN & CLOSE POOLS, CLEAN GREEN POOLS, NEW POOL & SPA CONSTRUCTION

Services we don't offer

VINYL POOL AND FIBERGLASS SPA REPAIRS

Amenities

Eco Friendly Accreditations

Yes

Free Estimates

Yes

Senior Discount

10%

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
3.08 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%

Filter reviews by service

Showing 1-8 of 8 reviews
Markus M.
Jan 2023
1.0
$7,200,000
By far the worst and most unreliable company I ever dealt with. The chances to win the lottery are way higher then getting a pool done without any headaches and hassles with the pool doctor. The funny thing is that Robby Colasurdo and Florida Pool King Dean Robby Schiller seriously believe that 97% of their clients are satisfied. Both of them clearly missed too many of their maths classes in school or they would know how to calculate properly. They hardly have more then 3.5 stars on any review. They are just too arrogant and full of themselves to realize that they arent capable to respect customers and run a business. Its still the case that customers pay their bills and not their ego's. Anyway, With these guys dont expect any project updates or reliable timelines. Their contractors sometimes dont show up at all and customers sit at home waiting. They also dont clean up after themselves for WEEKS!!!! Customers have to chase them down over and over and over. The two Robby's just ignore customers or make you wait for weeks They also love to ask questions which were answered before more then once!!!!! They charge over 70k for a pool and when they leave the brand new pool has still tons of mortar allover the place etc If you ever decide to purchae a san juan fiberglass pool make sure to call the owner Kirk Sullivan and request a different installer then the Pool Doctor They also have a problem to admit that they messed up,they always blame everything and everyone else while sitting on their Pool King throne on each others laps telling themselves how amazing they are.

Ashley L.
Jan 2021
1.0
$4,000,000
If you have ZERO standards, no timeline at all, don’t mind people lying to you, and ending up with a result that is sub-par… these are your people. We started this process in May 2020. Dean Schiller came to our house and we told him EXACTLY what we wanted. Dean told us that getting the permit would take the longest amount of time, probably “6 weeks MAXIMUM.” He said once our pool was in the ground and we had the permit everything else would take “3-4 weeks MAXIMUM.” I’m no math wiz but that sounds like 9-10 weeks to me. They finished our project on January 8th, 2021 and then it took them two more weeks and multiple requests to come get their trash out of our yard. That’s 9 MONTHS and not only that, the finished project is only ok. If it takes 9 months to put in a fiberglass pool- it should be perfect. We learned quickly that Dean loves to tell you what you want to hear and then not deliver on his promises. I understand there was a pandemic going on in during this process and I understand that may have delayed some things. All they had to do was TELL ME! If you communicate up front, I will know what to expect and then won’t be disappointed or frustrated when it doesn’t happen as planned- kind of Business 101 there. They CONTINUOUSLY over promised and under delivered. I can’t express enough how terrible the communication and customer service coming from both companies was. Melissa, the "manager" in the office, eventually just stopped responding to emails and refused to take calls. Her lack of professionalism is mind-blowing. I'm astounded anyone would employee her in a client-facing position. (Hi, Melissa- I’m sure you will have something sarcastic in reply to this review. I’ve seen your other replies. Your professionalism just keeps getting better and better). Before it was over, I ended up having to withhold final payment until they fixed something they did without our knowledge or consent. If every client is treated like we were, I can’t figure out how they are still in business or why anyone would CHOOSE to do business with them. There is SO MUCH MORE I need to write in order to fully paint the picture of the nightmare we just went through, but they don't allow me the space. Long story short- if you’re reading this review- you might still have a choice. DON’T MAKE THE SAME MISTAKE WE DID.

Kaurie D.
Mar 2020
1.0
$5,000,000
f we could put ZERO stars we would. BUYER BEWARE DO NOT USE POOL DOCTOR OF THE PALM BEACHES. They are not only incompetent in their ability to be truthful (don't trust a word Dean Schiller says) but their incompetence in properly installing a hot tub is glaring. The owner Rob, along with his team Dean, Melissa, Claudia, etc all string you along to run out the clock on their BS "warranty". From day 1 our hot tub has been leaking. Not only have they not fixed the problem, they've destroyed the aesthetics of the spa and are rude & condescending. They take months to respond to constant requests to fix our brand new spa, while the owner Rob, threatened to not fix the issues unless we took down our negative yet truthful review. They only respond to save face but couldn't care less about the quality of their work. This has been a nightmare from Day 1. Find another company or be prepared for massive stress, excuses & improper installation. It's been a domino effect of problems. One thing is broken, then another then another. Just today our breaker made a violent pop and now we're at risk of getting electrocuted. Maybe if that happens they will respond finally but it's doubtful as they've moved on to other unsuspecting people they can con. They happily took our money & have yet to deliver a properly installed spa. POOL DOCTOR OF THE PALM BEACHES IS A SHAMEFUL COMPANY.

Elsa M.
Sep 2018
5.0
Yes, I recommend this pro
They have been good. I will continue to use them.

Alison A.
Apr 2018
5.0
Yes, I recommend this pro
$7,500
We have used this company for two years for pool service, pool equipment repair, and general pool maintenance. Adam is the owner/manager and is very knowledgeable, quick to respond. His price of $75 per month includes cleaning the pool once per week, cleaning filters and testing and correcting the chemicals. We are pleased with his service to date.

S H.
Jan 2018
5.0
Yes, I recommend this pro
$10,000
Pool Dr took care of my needs ASAP and finished the job just as fast. I'm very very happy with the quality and service. Adam explains every detail and cost before he starts so you know there's no surprises.

Kalman A.
Aug 2016
5.0
Yes, I recommend this pro
$8,000
It went very well. I have recommended them to other people.

EJ L.
Jun 2016
1.0
$500,000
Hired Rob Colasurdo's company to resurface pool Horrible job-Left the pool with white dots, uneven colors / finnish on the walls & surface And, they caused damaged to my brick pavers & coping , marble spillover, & patio furniture So uncaring that they even left cigarettes butts, bottles & debris scattered on property? Owner Rob Colasurdo was impossible to reach and once he made a site visit was uncooperative & combative? After a month of sporadic attempts guessing how to correct their installation flaws they disappeared and have not returned my phone calls since

Joel H.
Feb 2016
1.0
unknown
Response from

"Pool and Spa-service for June 2014, only 60 days/Complaints on Spa only not pool. A Complaint filed 2 years later in 2016. Per Mrs. [Removed Member Name]’ request, their fiberglass spa was to be treated with chemicals purchased by them. (Spa Choice/Oxy-Spa, blue color) We advised NOT to use these but Mrs. [Member Name Removed] insisted. Shortly after using their chemicals, the spa water turned blue, we drained and cleaned and refilled. We suggested AGAIN not to use those chemicals. Homeowner requested a service call to evaluate gas heater. A licensed tech was dispatched and reported heater had to be replaced (heat exchanger was bad) due to incorrect wiring to electrical and to gas (installation by another company). He also noted it was full of “blue” chemicals that circulated from the spa. Homeowner hired another company to go out and inspect heater. Jupiter Pool Service let homeowner know heater exchanger was bad, no reason given. Mr. & Mrs. [Member Name Removed] automatically assigned blame on Pool Doctor. Pool Doctor graciously placed a claim for client and insurance adjuster visited homeowner and found Pool Doctor NOT negligible. The Insurance adjuster tried contacting Mr. [Member Name Removed] who did not dispute Insurance adjusters findings. Insurance closed [Member Name Removed] file March 2015. Mr. [Member Name Removed] reported to Angie’s List February 2016. *NO response, *UNPAID bill, husband *MISPLACED BLAME for wife’s refusal to listen to company regarding adding her own chemicals. Pool Doctor has detailed communications as well as documented pictures of the chemicals Mrs. [Member Name Removed] used. No complaints on pool, but spa was difficult to maintain because Mrs. [Member Name Removed] kept adding own chemicals that destroyed their system. We aim to satisfy 97% of our customers. This customer falls into the 3% that are never satisfied."


Douglas M.
Jan 2016
5.0
Yes, I recommend this pro
unknown

Nancy C.
Apr 2015
5.0
Yes, I recommend this pro
$2,000,000
We are very happy with the results,

Leslie K.
Mar 2015
1.0
$9,000
In fairness, my contact with the pool doctor was a number of years ago, so perhaps they have mended their ways.  At the time they would regularly skip the weekly cleaning and then fill out the time card saying they had been there the next time they did actually show up.  This caused my pool to go green regularly.  When I called to complain about it, the people answering the phone (Caroline and Melissa) argued with me.  Eventually I had to go out each day and take the cards to prove the technician wasn't coming, so he couldn't go back and fill them in later.  
The pool suffered clogged lines from all of the dirt and debris and they then demanded an open ended service order to fix the lines. At that time I sent them a letter outlining issues, terminating my service and requesting the key be returned.  I copied the BBB on the letter as I have never seen such unprofessionalism in a service industry.  My key was never returned and I had to have the locks changed on my gates.  I was never credited for the days they didn't come.  AVOID these people like the plague unless you have money to burn and like your pool green.

Stacy S.
Mar 2015
5.0
Yes, I recommend this pro
$3,900
He was extremely pleasant and offered us two solutions to fix our Spa pool.  He cleaned the pool beautifully.  We will definitely use him again!

Richard P.
Feb 2015
5.0
Yes, I recommend this pro
$8,400
The weekly service is prompt, high quality and reasonably priced.  I have used several different pool cleaning services in the last 5 years and Pool Doctor is by far the best.
The leak detection service was good.   They had to come out a second time at no additional charge and worked until a minor leak was found and repaired around a pool light.
After I had a new paver patio installed by a completely different company I needed to drain and acid wash the pool surface because there was unavoidable cement droppings into pool from the installation of new coping pavers.  Pool Doctor worked very hard and the debris removal & acid cleaning up was done very well. 
Their cost quotes for new filter cartridges is higher than what I purchase them for.

William S.
Jan 2015
5.0
Yes, I recommend this pro
$20,000
He did a great job

Jeff S.
Dec 2014
5.0
Yes, I recommend this pro
$400,000
They did a great job! The people were very nice to work with and fixed everything I needed done.

Barbara H.
Dec 2014
5.0
Yes, I recommend this pro
unknown

Brenda and John S.
Aug 2014
1.0
They bill us for things that haven't done yet. I think they are also very rude.

Sandra K.
Jul 2014
5.0
Yes, I recommend this pro
$40,000
Very Good. Mark Arrived on time, was polite, funny and professional. Really nice professional man. I felt very comfortable, and I would recommend him highly

Nancee F.
Jun 2014
5.0
Yes, I recommend this pro
$450,000
unknown

Karen A.
Jun 2014
4.0
Yes, I recommend this pro
$70,000
Getting a technician scheduled, and actually show up took a week and 3 phone calls. Once I got the estimate and signed the contract (by this point my pool was in bad shape) it took another 5 days to have them install the pump.

I use the company for my routine pool cleaning and am very happy with that person.

Jim P.
Jun 2014
1.0
$20,000
pool had leaks undetected by vendor
pool pump not grounded per code with ground wire next to pump not connected
and not detected
no GFI for pump power supply- not detected
no GFI for pool light- not detected
all required significant repairs to meet building code and stop massive water leak


Response from

"This review confuses us. In 2013, we provided this review with a FREE estimate to perform a drain and acid wash. We have never performed a new home audit. We never performed any work at all. No invoice or charge was sent because we did nothing that cost anything. Maybe the reviewer has us confused. We show no record of working with this person or ever charging anyone at this address."


Douglas R. E.
May 2014
5.0
Yes, I recommend this pro
$12,500
The technician listened to what I had attempted and provided alternatives with pros and cons of each one. Ultimately, the skimmer line was unclogged with minimum evasiveness and reasonable cost using an external pump.

Michelle E.
Mar 2014
5.0
Yes, I recommend this pro
$70,000
I am so happy I went with my instinct and hired this company! When it comes to everything else besides my pool, A rated Angie's list provider's have been the best choice. But the pool situation has been a nightmare. Vendors that had no idea what they were doing. Pool maintence guys that showed up days later, did not even vacuum, did not clean up after themselves, and in once case left my gate wide open which could have caused my two dogs to get out, if I had not checked first.
When I called around to the and quot;Aand quot; rated venders about the acid wash, they were actually going to drain my pool right on to my lawn and veggie garden. Yuck!
This company was so professional. A contract that spelled everything out. Immediate call backs, and they came when they said they would. They used two motors to drain the pool. So it was quick. When the job was done, I was shocked. I do not think the pool was even that blue when we first had it!
George is my maintence guy. He arrives at a scheduled time each week. Although his English is not great, he manages to communicate (and listen) better than any of the other providers ever did.
Just thrilled!

Cindy R.
Mar 2014
5.0
Yes, I recommend this pro
$400,000
We had a wonderful experience. We had a couple bumps along the way when we misunderstood how pavers would appear, but they redid work just to make us happy, even though it was really our misunderstanding. I would use them again in an instant!

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

POOL DOCTOR OF THE PALM BEACHES is currently rated 3.0 overall out of 5.
Monday: 8:00 AM - 4:00 PM Tuesday: 8:00 AM - 4:00 PM Wednesday: 8:00 AM - 4:00 PM Thursday: 8:00 AM - 4:00 PM Friday: 8:00 AM - 4:00 PM Saturday: Closed Sunday: Closed
POOL DOCTOR OF THE PALM BEACHES accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, POOL DOCTOR OF THE PALM BEACHES offers free project estimates.
Yes, POOL DOCTOR OF THE PALM BEACHES offers eco-friendly accreditations.
No, POOL DOCTOR OF THE PALM BEACHES does not offer a senior discount.
No, POOL DOCTOR OF THE PALM BEACHES does not offer emergency services.
No, POOL DOCTOR OF THE PALM BEACHES does not offer warranties.
POOL DOCTOR OF THE PALM BEACHES offers the following services: WEEKLY POOL SERVICE (RESIDENTIAL & COMMERCIAL) INSTALL/REPAIR POOL LIGHTS, LEAK INSPECTIONS & REPAIRS, GAS AND HEAT PUMP REPAIRS & INSTALLATIONS, ACID WASHES TO REMOVE STAINING, PEBBLETEC & FLORIDA GEM POOL RESURFACING, TILE REPLACEMENT, NEW BRICK OR TRAVERTINE COPING, FILTER INSTALLATION, NEW ENERGY EFFICIENT PUMPS & REPAIRS, NEW POOL AUTOMATION, NEW DECKING: SPRAYDECK, PAVERS AND TUMBLED MARBLE, POOL INSPECTIONS, OPEN & CLOSE POOLS, CLEAN GREEN POOLS, NEW POOL & SPA CONSTRUCTION
VINYL POOL AND FIBERGLASS SPA REPAIRS

Contact Information

1408 N Killian Dr, 103, West Palm Beach, FL 33403

Service Hours

Sunday:Closed
Monday:8:00 AM - 4:00 PM
Tuesday:8:00 AM - 4:00 PM
Wednesday:8:00 AM - 4:00 PM
Thursday:8:00 AM - 4:00 PM
Friday:8:00 AM - 4:00 PM
Saturday:Closed
Share project details to get started.