PAUL DAVIS RESTORATION

Was told that due to the hurricane we had to pay them upfront, which we did, and then we were responsible to submit the expense to our insurance company for reimbursement, which we did. What surprised me was that they charged us $127.84 for the estimate, as well as $1,550 for tarping ( 1-20x30 tarp = 600 sq.ft, 1- 20x40 tarp = 800 sq.ft at $1.00/sq ft., and 30 sandbags at $5.00 each). I asked if they would deduct the estimate charge since we were paying them right then and there to install the tarps but I was told that those were separate charges. On October 13, 2017 I wrote a check for $1,677.84. We were told that the tarps would be installed "sometime over that weekend", which they were. Unfortunately they didn't cover the hole over the garage and we came home to find 3-5" of water in a bucket as well as water all over the floor. I called the estimator immediately but no one showed up to the house the next day. Once I called the office someone came to reposition the tarps. Then on October 25th we came home to find the tarps had blown off our roof. I called PDR and was told that the authorization I signed states: "I acknowledge that the temporary repairs do not carry any guarantee". Unfortunately I didn't see that line when I signed digitally on the estimators IPhone. Shame on me. Advice: Print out the agreement before signing! Several calls back and forth to my insurance company and I learned that they would pay for reinstalling the tarps but that I DID NOT HAVE TO USE PDR and to get whomever I could so that the leaks wouldn't spread. I called my roofer, who came out the next morning (October 26th) and watched while one man spent half the morning cleaning up the tarps, removing the sandbags and then put tar on numerous areas over the entire roof. Then on November 13th I received a call from our insurance company asking about an invoice they received from PDR for $1,300 for reinstalling the tarps on our roof. "WHAT?" I said. They didn't reinstall the tarps! The end of the story is as frustrating as the beginning. I learned today (Feb. 12, 2018) that Paul Davis Restoration resubmitted an invoice and my insurance company paid them for services THAT THEY DID NOT DO. I have proof, pictures and an invoice from the company who DID the repairs. It's hard enough to get through the emotional stress of a hurricane, but even more disturbing when you have to fight for your right as an insured individual. Fortunately for us, only 1 of the 5 contractors we used did us wrong.

Very quickly and smoothly

unknown

disapppointed contractor did not require a protocol when preparing the estimate.
After receiving the protocol the instructions to remove clothing fro the preises and clean were ignored as well as cleaning of the air handler and additional rooms in the home as stated in the mold protocol.

At times responses during conversations were less than professional.

They were outstanding. I’ve used them before and had good results before as well. They were very reasonable.

It took a little while for the business to get there due to an insurance delay but they were diligent about staying on task and taking care of the restoration as needed. They replaced the drawers, did a layover construction of the damaged area which turned out beautifully and saved us thousands of dollars. They were great. They did wonderful work and we had money left over!

THIS IS AN EXCELLENT COMPANY. THEY ARE VERY PROMPT AND THE WORK THEY DO IS EXCELLENT. THEY WERE GREAT TO WORK WITH AND REALLY WORKED WITH US. I WOULD USE THEM AGAIN IF EVER NEEDED AND I RECOMMEND THEM TO EVERYONE.