MASTERCRAFT HOME IMPROVEMENTS LLC

The experience with this contractor was the most stressful of my life. There was no positive aspect of my experience with Mr. Malone and his company. He provided a litany of excuses but failed to ever take responsibility for the failure to perform as promised. I am simply thankful the experience is finally over.

Our experience with MasterCraft Home Improvements was the most stressful and exasperating of our lives. Mr. Malone repeatedly lied regarding his intentions to commence and complete the work specified in the contracts. This work was scheduled to be completed in 4-8 weeks but continued for 18 MONTHS and the final product failed inspection 3 TIMES before finally passing after the fourth inspection. I have absolutely nothing positive to say about this experience or this contractor. It quite simply was a nightmare.

I ordered hurricane shutters to be installed on my home on May 25, 2006 and paid a deposit. Salesman said work would be done by Sept. 2006 and they were responsible for getting job inspected and passed. Notice of Commencement filed on 8/7/06. Work completed 10/31/06 and paid balance. Found out permit wasn't obtained. After numerous calls to company, they obtained permit 12/13/06. First inspection failed; fixed problem. Was told by Company re-inspection date was set but no inspector showed up. I called County - no re-inspection was scheduled. Numerous calls to company. Company set new date. Second inspection failed - inspector said Company should fix problem and I wouldn't have to be home for next re-inspection since it was outside and inspector didn't need to go inside house. I told Company this. Third re-inspection scheduled - I wasn't home - inspector left without inspecting since "no one was home." I told Carole from MasterCraft this. They said they would reschedule it. Because they took so long to re-schedule, permit time expired. Company was to pay $75 fee for new permit and reschedule. Numerous calls to company. Finally in February 2008, Carole from Company went to County to confirm and she said they would pay fee and reschedule inspection. As of today, July 24, 2008, despite numerous messages left on company voice mail - no one has called me back, no final inspection done. No one I know who had hurricane shutters installed had to wait this long. Inspections were done and passed within a couple of weeks. I am now waiting over TWO YEARS to have the job inspected and passed. Despite Carole and her husband Kim being very nice and cordial, and despite me being more than patient with excuse after excuse, I have come to the end of my patience. I would never recommend this company to anyone and I am ready to go the legal route if this is not resolved.