John C Cassidy Air Conditioning Inc

If I could leave zero stars I would. I actually cannot believe what happened tonight. My AC went out yesterday so I called to make a service appointment immediately. They said they could come out the next day between 1PM-6PM. The service guy ended up showing up right after 6PM and explained to me that I need to replace my capacitor. He told me it was going to be $480 (I was already in shock because this was ON TOP OF the service fee of $160). But no worries, he told me he wouldn't "charge me much" for labor. So I quickly looked this piece up online and discovered I could order the SAME EXACT piece for $17.15 off of Amazon or $30 at Ace Hardware. I asked him why they were charging me $480 for a $20 piece I found online and I QUOTE, he said, "Yeah, you can buy it for that, but this is just what the company charges". So I had him take the piece off and of course it was a hassle for him to do so, and I still paid the $160 service fee. I know service companies mark their products/services up and I expected it to be marked up... But REALLY?? $480 for a $20 piece I just ordered off of Amazon??? Beware if you use this company. Make sure you Google the parts they are putting on your units before they move forward with the install.

New Carrier System Failed in 58 weeks - company says Not their problem I recently purchased a condo, with a New Carrier AC System John C Cassidy installed on May 1st, 2019. I felt good about purchasing a condo with AC installed in 2019, assuming I would get 10-15 years out of that system. Sadly, the AC has failed already ( 1 year and 6 weeks after install) due to compressor failure. I have sent two emergency emails to Cassidy so far, but have not received a response . Cassidy states on their Website 90% of unit failures within 10 years are preventable with proper maintenance. My unit was slightly over a year old, and maintained, it's unclear why it would have failed so quickly. After my two emails we're ignored I called and spoke to a representative, was told a service manager was not available and my unit was past 1 year service warranty, and I'd have to pay for service call.... So far I' being told by another company Carrier may not even honor the warranty since original owner did not "register" the unit, and I'm looking at repair cost up to $1,100 on a one-year old AC. Beware!!!

They cleared the condensation drain and added Freon to the unit. They did not check for leaks as this would have been an additional $ 159 charge. One day later the unit was no longer blowing cold air. Their technician came out and said there was no Freon in the system. As soon as he started to put a little Freon into the system, he could hear it coming out of the condenser coil. They charged $ 95 for the second service call which should have been detected in the first place. I told The technician that I didn't think that I should pay for the second visit. The quote that they subsequently gave me to replace the coil was 50% higher than a quote that I received from another company. Obviously, I chose the other company. John Cassidy Air Conditioning is are more interested in applying their strict, extremely high pricing practices, ticking the boxes, than they are at solving the needs of the customer.

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Better than expected. We will use them to replace the second unit when required.

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I think they are a A, nothing I would criticize them over. I would use them again if needed.

Well. They responded on a Sunday and came in. The repair man couldn't have been nicer. The price was fair too. We now use them for a/c Maintenance.

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It was a professional and careful job.  Other AC companies were not able to deal with a heat pump in a condo.

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They attempted to do the service early, but I wasn't home yet.  Then they arrived within the scheduled window and were prompt and courteous.  I've used this company for over 20 years in 3 different homes.  I know I'll need a new AC system in the next few years as this one is 16 years old, but I've never had a problem.  I'm a true believer in regular maintenance and John C. Cassidy.

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The job was done efficiently and Mike was very professional. Answered all my questions and could not have been nicer.. Cleaned out the drain and the pan, and inspected the rest of the system..great relief to have it all fixed in so timely a manner on the weekend.

My experience w JC Cassidy was amazing from start to finish. My initial contact was with Dale Vernatter, who was much more than a salesman. He saw the job through from the first assessment to the last finishing touch! He listened to what was important to me and made sure the job was completed quickly and to my satisfaction. I needed to replace a very noisy old wall unit ASAP and Dale went above and beyond to schedule the job quickly. Clearly, he cared that the job was done professionally and completely. I would love for all service companies to be of the same quality as JC Cassidy!

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The serviceman came to my house on time, took before and after pictures and sent them to my phone so I can see the work he performed on my roof. Advised the condition of my condenser also. I would recommend this company!

We could not have had a better experience! Dale the salesman was A1, he catered to every need we had, answered all of our questions, and was always available for any communicaton needs that we had. When a message was left, he always got back to us right away. Installation was timely, efficient, and professional (men always wore booties when entering the house). We had a minor issue after installation and it was taken care of in record time. We could not say enough good about Cassidy air conditioning, probably had the best experience of any contractor that we have dealt with in a long time. They went above and beyond to make sure we were happy.. I would recommend Cassidy to anyone.

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Dale, the representative, was attentive to our requirements and responsive to our questions. The installation is beautiful, hiding the refrigerant lines and other required conduits inside of the building's exterior decorative beams. Visually, the overall result couldn't be better. It has improved the building's appearance, and the system is super quiet, both for the neighbors and especially inside our apartment. The mini-split approach is costlier than a rumbling, hissing wall or window mounted unit but in my opinion, worth every penny.