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John C Cassidy Air Conditioning Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Additional DBA - John Cassidy A/C. Additional phone - (561) 863-6750, (561) 832-0416, (561) 863-5122.
Business highlights
Emergency services offered
65 years of experience
Services we offer
HVAC & boiler., Residential and commercial installation, air balancing, repair & maintenance of air conditioning and heating equipment
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.642 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 2% | ||
| 0% | ||
| 7% | ||
| 5% |
Filter reviews by service
Showing 1-25 of 42 reviews
Rudite D.
Aug 2025
Central A/C - Install
My experience with this company was nothing but 5 stars start to finish. The employees of the company are extremely professional and customer service orientated. Bain did all the coordination of the install. Followed by Jake for a 5 star clean installation.
Jourdan P.
Aug 2023
If I could leave zero stars I would. I actually cannot believe what happened tonight. My AC went out yesterday so I called to make a service appointment immediately. They said they could come out the next day between 1PM-6PM. The service guy ended up showing up right after 6PM and explained to me that I need to replace my capacitor. He told me it was going to be $480 (I was already in shock because this was ON TOP OF the service fee of $160). But no worries, he told me he wouldn't "charge me much" for labor. So I quickly looked this piece up online and discovered I could order the SAME EXACT piece for $17.15 off of Amazon or $30 at Ace Hardware. I asked him why they were charging me $480 for a $20 piece I found online and I QUOTE, he said, "Yeah, you can buy it for that, but this is just what the company charges". So I had him take the piece off and of course it was a hassle for him to do so, and I still paid the $160 service fee. I know service companies mark their products/services up and I expected it to be marked up... But REALLY?? $480 for a $20 piece I just ordered off of Amazon??? Beware if you use this company. Make sure you Google the parts they are putting on your units before they move forward with the install.
David S.
Nov 2017
They cleared the condensation drain and added Freon to the unit. They did not check for leaks as this would have been an additional $ 159 charge. One day later the unit was no longer blowing cold air. Their technician came out and said there was no Freon in the system. As soon as he started to put a little Freon into the system, he could hear it coming out of the condenser coil. They charged $ 95 for the second service call which should have been detected in the first place. I told The technician that I didn't think that I should pay for the second visit. The quote that they subsequently gave me to replace the coil was 50% higher than a quote that I received from another company. Obviously, I chose the other company. John Cassidy Air Conditioning is are more interested in applying their strict, extremely high pricing practices, ticking the boxes, than they are at solving the needs of the customer.
Harit N.
Aug 2017
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Robert B.
May 2017
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James R.
Apr 2017
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Alfred L.
Jan 2017
Better than expected. We will use them to replace the second unit when required.
Robert B.
Dec 2016
unknown
Myra A.
Nov 2016
I think they are a A, nothing I would criticize them over. I would use them again if needed.
Megan M.
Aug 2016
Well. They responded on a Sunday and came in. The repair man couldn't have been nicer. The price was fair too. We now use them for a/c Maintenance.
Steffanie L.
Jul 2016
unknown
Harvey K.
Sep 2015
unknown
Gail M.
Jun 2015
It was a professional and careful job. Other AC companies were not able to deal with a heat pump in a condo.
Shawn H.
Jun 2015
unknown
Patricia A.
Apr 2015
They attempted to do the service early, but I wasn't home yet. Then they arrived within the scheduled window and were prompt and courteous. I've used this company for over 20 years in 3 different homes. I know I'll need a new AC system in the next few years as this one is 16 years old, but I've never had a problem. I'm a true believer in regular maintenance and John C. Cassidy.
Harit N.
Feb 2015
unknown
Anthony S.
Jul 2014
The job was done efficiently and Mike was very professional. Answered all my questions and could not have been nicer.. Cleaned out the drain and the pan, and inspected the rest of the system..great relief to have it all fixed in so timely a manner on the weekend.
JANET C.
Jul 2014
My experience w JC Cassidy was amazing from start to finish. My initial contact was with Dale Vernatter, who was much more than a salesman. He saw the job through from the first assessment to the last finishing touch! He listened to what was important to me and made sure the job was completed quickly and to my satisfaction. I needed to replace a very noisy old wall unit ASAP and Dale went above and beyond to schedule the job quickly. Clearly, he cared that the job was done professionally and completely. I would love for all service companies to be of the same quality as JC Cassidy!
Martina C.
Jun 2014
unknown
Sandra M.
Jun 2014
unknown
Connie B.
Apr 2014
The serviceman came to my house on time, took before and after pictures and sent them to my phone so I can see the work he performed on my roof. Advised the condition of my condenser also. I would recommend this company!
Charlene H.
Apr 2014
We could not have had a better experience! Dale the salesman was A1, he catered to every need we had, answered all of our questions, and was always available for any communicaton needs that we had. When a message was left, he always got back to us right away. Installation was timely, efficient, and professional (men always wore booties when entering the house). We had a minor issue after installation and it was taken care of in record time. We could not say enough good about Cassidy air conditioning, probably had the best experience of any contractor that we have dealt with in a long time. They went above and beyond to make sure we were happy.. I would recommend Cassidy to anyone.
Philip M.
Jan 2014
Dale, the representative, was attentive to our requirements and responsive to our questions. The installation is beautiful, hiding the refrigerant lines and other required conduits inside of the building's exterior decorative beams. Visually, the overall result couldn't be better. It has improved the building's appearance, and the system is super quiet, both for the neighbors and especially inside our apartment. The mini-split approach is costlier than a rumbling, hissing wall or window mounted unit but in my opinion, worth every penny.
Sharon C.
Jan 2014
As you can see above it went horribly. YOu see their trucks everywhere, however that doesn't mean this is the company to go with.
Response from John C Cassidy Air Conditioning Inc
"First we would like to apologize for any inconvenience you encountered. We strive to satisfy all of our customers, and we will take this information and make sure that our procedures are being followed. The previous owners have used John C. Cassidy Air Conditioning since 1995 until they sold the unit. Unfortunately with a contract that we service only twice a year we cannot guarantee leaks in a system, we recommend at least Quarterly service to avoid water leaks and costly damage to the residence. According to our records we only serviced the unit one time for this customer and reached out two times via phone and one letter the month the service was due and was unsuccessful in getting the inspection scheduled. It is important to maintain timely service on your air-conditioning in order to keep your system working at its best. According to our records the customer declined the repairs recommended and indicated to the salesman they were not interested in replacing the system, therefore he did not write up a formal quote. John C. Cassidy Air Conditioning has been a family run business for over 50 years and we take all complaints very seriously. We appreciate any and all feedback and we hope to be able to work with you again someday."
Karen B.
Nov 2013
He acted professionally and knew exactly how to fix the problem.
Licensing
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FAQ
John C Cassidy Air Conditioning Inc is currently rated 4.6 overall out of 5.
John C Cassidy Air Conditioning Inc accepts the following forms of payment: CreditCard
No, John C Cassidy Air Conditioning Inc does not offer free project estimates.
No, John C Cassidy Air Conditioning Inc does not offer eco-friendly accreditations.
No, John C Cassidy Air Conditioning Inc does not offer a senior discount.
Yes, John C Cassidy Air Conditioning Inc offers emergency services.
No, John C Cassidy Air Conditioning Inc does not offer warranties.