Jensen Insulation Inc

July 18th, "NO SHOW" called and spoke to owner who advised they were having issues with their truck and would have to reschedule. I had this company come to my home when I first purchased it years ago and I was completely satisfied, this is the only reason why I called to find out why they left me hanging. July 21st, Extremely late with no courtesy phone call to advise they would be running behind. My appointment was a few hrs. late and when they left I noticed debris on a table near my front entrance, when I looked up there was a 5-6" crack in my ceiling. I immediately called the owner, sent photos and was advised he would take care of the repair. A few days later his worker stopped by to repair the damage but due to the texture of the ceiling I advised him that it would be unacceptable to repair and leave a flat finish on a texture ceiling especially in a very obvious location (front door). The worker totally agreed and was to return the following week. NO SHOW! Called the owner again and was advised that he had a call out to a repair man and would get back to me when he hears from him to set up a date. STILL WAITING! Called and sent text messages numerous amount of times and still nothing. (I have a log referencing calls and text messages & photos) UNREAL! Today is August 28th. Not only do I have a crack in my ceiling, I also have another 2 areas that have minor damage. Damage that I can handle myself but the front door area??? I had literally 3 other homes that were interested and I gave the company name, phone number and owner name to contact. Thank goodness they had not reached out because as fast as I was to give the info, I was faster to advice of what has occurred. Wow, is all I can say. Very disappointing and would not recommend this company to anyone ever again. VERY UNPROFESSIONAL, UNCARING, UNWILLING TO MAKE THINGS RIGHT. Although I had used this company many years ago and I was a satisfied customer, I should have kept in mind that things do change. I should have checked the ratings. SHAME ON ME!

perfect job; no issues

They came and did another fabulous job and were in and out in a matter of days. The pricing was very affordable. They were very professional. They didn't disappoint. I would highly recommend them for anyone who needs residential insulation done correctly and at a reasonable price.

Joe the installer and Isaiah his helper arrived about one hour late, however Nettie (the Office Manager) called me about 45 minutes BEFORE my appointment time to let me know they were running late.  Upon arrival, Joe got into my attic (which is a very tight crawl space) to check all my a/c ducts to ensure there were no holes.   They also found some boxes with photos in them and removed them for me.  Joe blew in the insulation while Isaiah worked the hopper outside.  Once Joe came down from the attic, they promptly got out a shop vac and cleaned up the dust and insulation that had fallen on my floor.  It took about 1.5 hours from when they arrived until when they left. 

Excellent work and customer service. Would highly recommend them to anyone looking for insulation. 

When I had to go through mold remediation at our home and have the ceilings removed and replaced, I took the opportunity to have insulation installed.  We have vaulted ceilings which were covered when Harry came to provide a quote.  I was given 2 options of thickness for the insulation and I opted for the thicker more expensive product.  Harry was able to come out and provide the quote within just a couple of days of my initial call and the work itself was scheduled for the following week.  When the crew showed up to do the work, it became apparent to them that my work was going to be more extensive than they had anticipated and would require some particular supplies that they didn't have.  This put them back a day while they waited on a supply order to arrive, but they were back the next day to get started.  A job that had originally been expected to take a half a day turned out to be almost 2 full days, but they honored their original quote and I was very impressed, and appreciative of that since it so obviously turned out to be significantly more labor intensive than they had planned.  The entire process with Jensen Insulation was so easy and everyone that I dealt with at Jensen was very courteous and completely professional.

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They had to reschedule a lot but everything else was great.

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Perfect!

Very neat and clean job. I wasn't present when they did the job and you wouldn't had know they had been there.

Look no further for insulation.  Harry and his crew were great!!!! They were professional, prompt and a dream to deal with from beginning to end. You need insulation----you need Jensen Insulation.

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No surprises.  Everything as planned and expected.

Prompt arrival. Workers were polite and professional. This is the second time in 12 years I have used this company. They had to reschedule my Tuesday appointment due to traffic delays, so they came out on a holiday, so I would not be disappointed. That's great customer service!

They were very good with their pricing.  I liked their pricing and quality of workmanship.