Fountain Blue Pool Service Holdings, Inc. logoApproved Pro
Approved Pro

Fountain Blue Pool Service Holdings, Inc.

Swimming Pool Heaters Installation and Replacement, Swimming Pool Heaters Repair or Service, Swimming Pool Cleaning and Maintenance Service,

About us

Fountain Blue Pools has been in business since 1990 ! Fountain Blue Pool Services, Inc., works hard to bring each customer the best possible service and quality. We look forward to working with you very soon. Give us a call today 561-969-2299 ext 1 / New Construction or Renovation 561-971-0504 Appointments / 561-969-2299 Ext 3 For Service and Repair (Residential and Commercial)

Business highlights

Se habla espanol
35 years of experience

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.831 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
10%
3
3%
2
3%
1
16%

Filter reviews by service

Showing 1-25 of 31 reviews
Juan C.
Jan 2023
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
$12,000
Great experience, general manager gave me his phone number and any time I have an issue with my pool he always answer, Desmont the service tech is great, also is the only company that offers the intellic tech route providing a free vacuum cleaner , my pool is always clean..
Response from

"Thank you for taking the time to post a review. We are very excited about your experience and we are thrilled you are happy about our team, our service, and our Intellitech Vacuum Program. Because you are so happy please take advantage of our referral program which earns you credit in pool service. Please let us know if you have any referrals and feel free to post a review on Google or Facebook. I will share your review with our team. Thank you again!!!"


Debra G.
Dec 2022
5.0
Yes, I recommend this pro
Mike and Jose at Fountain Blue Pools, are both exceptionally knowledgeable and pleasantly responsive. I have a 22 year old pool that is not only outdated, but very complex (infinity edge). I had been advised by more than one "professional" pool company to replace the entire pool and setup. Mike and Jose were able to easily and efficiently repair and enhance the existing setup. These two are exemplary employees, probably the best that I have experienced in my 30 years in South Florida. I would recommend them all day long.
Response from

"Thank you very much for the 5 star review. I have forwarded this to their manager so that she can share this with them. We are honored to have them as employees. We wish you the very best for this holiday season."


Anonymous
Nov 2022
2.0
Swimming Pool Cleaning and Maintenance Service
Fountain Blue originally built my pool and serviced it as well. Very happy with the pool itself. The service has gone down and I since terminated their service. They are now pushing customers to use to use a new pool vacuum which they supple free of charge (it must be plugged into an electric outlet). The pool which was service weekly is now serviced every other week with a once a month follow up with a supervisor to make sure everything is up to par. If customers do not take the vacuum (as I was told by two technicians) Fountain Blue will not service the pool. On 10/17/22 my pool was serviced. On 10/29/22 when I checked my chemical levels, they were extremely low, and there was no chlorine reading. There was what appeared to be algae forming on the pool steps and underneath some of the pool tiles. On 10/31/22 when they serviced my pool for the last time the technician lied about brushing, emptying the pump basket and vacuuming the pool, NOT the first time they lied about service that was allegedly performed.
Response from

"Pool Service ? Fountain Blue Pools has high standards in every department. In the Service Dept. specifically we went through a transition as it pertains to labor because standards were lack luster. Fountain Blue will not accept poor standards. Fountain Blue has an entire team of customer service professionals to address all questions as well as service concerns if we?re not meeting a client?s expectations. Pool Build ? When Fountain Blue builds a pool it is highly recommended to continue weekly pool cleaning with Fountain Blue so that the warranty on the pool as well as all the equipment is not compromised. The Swimming Pool Industry is inundated with unqualified technicians, with no insurance, no workers comp., and no license. A homeowner will assume and bare all the risk if something happens!! New Pool Cleaning Platform ? With the advent of artificial intelligence we are delighted to be able to offer our new Intellitouch program with a state-of-the-art pool vacuum and the ability to have a clean pool 24/7 7 days a week at your choosing. This is a platform that Fountain Blue Pools will be rolling out from Parkland to Port Saint Lucie over the next several months. At this time, we are receiving wonderful feedback from our customers that are experiencing the new platform. This State-of-the-art pool cleaner does run on electric just like your swimming pool lights and will never be compromised by lack of suction in the swimming pool. Pool Chemistry vacillates day over day depending upon environmental conditions and use. Based on the feedback we are receiving we are encouraging every customer to participate in our new Intellitech Pro Service Program. Currently we have several customers that are not participating in the new program and are still being provided weekly pool service and maintenance by Fountain Blue Pools. We value every customer and would love another opportunity to earn your business."


Herbert R.
Aug 2021
5.0
Yes, I recommend this pro
$25,000
Found 2 leaks and fixed them. Very horough.
Response from

"Thank you for the review."


Karyn V.
Mar 2021
0.5
poor work, my pool looks like a swamp, discolored. My tiles were installed cracked, most of them, and they trap dirt and cannot be cleaned. I have called them and emailed them and they respond by saying I will get back to you before the end of the day, with no return call. Stay away from them. They emailed me yesterday stating it normally takes a year for the pool to cure and we have look at your pool and it is beautiful.

Margaret B.
Dec 2020
0.5
$7,800,000
Avoid this company at all costs. I have renovated homes, pool decks, and pools and have dealt with various contractors over the years. I have NEVER dealt with one as unprofessional and unresponsive as this one. We constructed a pool to the tune of 78K, and we have been left with a spa that randomly drains on its own, pavers that are uneven and tripping hazards, and LED lights that do not work consistently. We have spent hours emailing and calling and meeting techs at our home and these issues persist. We have hired a lawyer at this point, only for the company to send a letter lying and self-serving stating that they repaired each issue identified which they have NOT. Unless you want to deal with this kind of headache, hire a different pool company.

Jessica S.
Jun 2020
5.0
Swimming Pool: Concrete - Build or Install
Yes, I recommend this pro
These people were able to fix a skimmer leak that had been fixed several times in the past by someone else, this time it's right. No problems after 5 months. Thank you.

Matthew S.
May 2020
0.5
$3,000,000
Do not use this company to build your dream pool in your back yard. 4 years after they built my pool and already issues of poor installation are rearing their head and guess what... the materials they used, their vendor is out of business. Their service people come to look at the issue and tell you it has something to do with the installation of the raised wall but their manager of construction will tell you it is because you are maintaining your pool wrong, even though the pool itself is spotless and any area where water touches the tile, the tile is sparkling clean with no issues. The only issues are on the wall. This company shifts blame on anyone other than themselves. They have no pride in workmanship as they will not stand by their work over their weak 1-year warranty. Good luck if you call them and expect any resolution. I had to try for 2 months to get my issue resolved which with the reason why they will not fix their issue, they could have told me that over the phone. Instead, it has been a manhunt for 2 months, 2 different people had to come by the house because the Manager of construction did nothing after the first guy came to look at the issue. This company is not worthy enough of the business of anyone in South Florida. Do yourself a favor and find another more reputable company. I would not recommend them to my worst enemy.

David G.
Jan 2020
5.0
Swimming Pool: Concrete - Build or Install
Yes, I recommend this pro
Dorothy Daginella Have been very detail with a high level of specificity of what I needed to look for as we move forward in the process.

Frank N.
Sep 2018
4.5
Swimming Pool Remodeling
Yes, I recommend this pro
A bit difficult to work with when it came to communications, but the final product is what matters most and that was a "10". Price was great as well.

Nancy H.
Sep 2017
0.5
Based on our awful and disastrous experience with Fountain Blue Pools, we would never recommend using them and we found them to be a company we could not trust. I reached out numerous times by phone and email to speak with the owner, Joe Galan, but he was non-responsive. Galan has also ignored our recent 558 Notice to remedy their negligent mistakes. I designed the pool, provided drawings, check list of requested details and equipment, conceptual architectural drawings, photos & they did not follow them. Their manager/supervisor failed to manage and supervise the job and failed to be present during excavation, plumbing, gunite, plaster and even after the work was done, none of them caught the errors until the next phase of work. I have been chasing Fountain Blue to correct their work, but they are still non-responsive. After contracting with Fountain Blue, two of my subcontractors warned me not to use them because one had a bad experience using them on his pool and the other had issues with them on other jobs. I was hoping for the best, but it was like working with a moving target where everything they did was not communicated internally, not managed or supervised, they had to redo everything multiple times, they did not follow plans, drawings, provided photos or our contract and they damaged our property and three of our neighbors property, which one has been waiting for over a year for Fountain Blue to pay for damages. Fountain Blue tried to later deny they didn't do the damages, but they had already told my neighbor they would handle their damages, we had other witnesses and I had photos of them doing the damage. Fountain Blue installed a narrower pool beam than in our agreed paperwork that was too narrow to handle the size of the coping, they did not install the pool beam and steps level and had to later saw the pool beam, they did not compact well around the pool and failed to inspect the pool after gunite and there were multiple vertically cracks down the middle of the pool, which was discovered on the day of plaster. The gunite company had to come back to staple the pool. One of the biggest debacles performed by Fountain Blue is they installed the skimmer so low that the water barely makes it to the bottom of the 6 inch waterline tile. As a result of the skimmer being installed abnormally low and with the overflow, the water will never fill up in the pool. We specifically requested a modern pool and provided photos and discussed and emailed with Jim that we wanted if possible for the skimmer to be installed higher than normal to give the look of the pool being filled close to the top and at a minimum to cover half of the 6 inch tile which is standard. On the day of plaster one of the supervisors showed up only to pick up a check before they started and the company refused to start unless we gave them advance payment. It was at that time the supervisor asked me, "why was the skimmer installed so low?". That supervisor left b
Response from

"To Whom It May Concern: WARNING TO ALL HOMEOWNERS?HIRE ONE PROFESSIONAL, LICENSED, AND INSURED, CONTRACTOR!!! Please be advised?Fountain Blue Pools builds and renovates numerous pools per year. Fountain Blue Pools is an award winning pool builder and takes tremendous pride in their workmanship. Fountain Blue Pools has an office staff to support the customer throughout the entire building process. This homeowner hired several different independent contractors to work on the swimming pool project, which has proven to be very problematic for the homeowner. When building a swimming pool there can be bumps along the way?a competent construction team resolves the issue and the project moves on. When building a pool there are inspections along the way and there are times when a correction is required?this is standard in the industry. The pool was given a Notice of Completion by the building department. The homeowner contacted Fountain Blue Pools with a small list of concerns. These concerns were inspected and deemed standard to industry building codes. The homeowner then contacted our insurance provider. A site visit was scheduled to investigate a small list of concerns. The insurance investigator reviewed he concerns with the homeowner and the field construction foreman for Fountain Blue Pools. The claim was denied and no additional action was taken. Responsible reporting is very important to the consumer looking to build a pool?Fountain Blue Pools encourages ever customer to do their due diligence?a companies tract record speaks louder than words!!"


David P.
Aug 2017
4.0
Swimming Pool Remodeling
Yes, I recommend this pro
Still in the design phase but all good so far!

Ileana M.
Jan 2017
5.0
Swimming Pool: Concrete - Build or Install
Yes, I recommend this pro
$3,000,000
County Permitting and inspections caused this major project to be very delayed, but the quality, customer service and follow up services of this pool construction company are excellent.

Christine H.
Nov 2016
0.5
Swimming Pool Remodeling
$1,800,000
I had an extensive remodel as well as a spa added a few years ago. For over a year I have been trying to contact this company in order to have the crack, which is now two cracks, looked at. I have been their customer for 11 years. Not only did they not fix the cracks, they will not even return a phone call to discuss. The added Spa is sinking and pulling away from the existing pool and needs to be fixed before more damage is done. I feel less than valued by this company. I guess they don't need any more of my money. The 18K they got from the remodel was enough. I am no longer a loyal customer.

Angel K.
Oct 2016
5.0
Yes, I recommend this pro
$3,600,000
It was a great experience from the start Joanna was a great sales person and designed the pool exactly how we wanted. She gave us exactly what we wanted, price up front with no hidden fees at the end. Price was good and the pool was installed on-time as promised. All the workers were professionals, work area kept clean and customer service always responded on any issues or questions. I would highly recommend them for your pool needs.
Response from

"Angela, Thank you very much for the review. We appreciate you as a customer and thank you for becoming part of the Fountain Blue family. We will let Joanna know about your review. She is a great team player."


Debbie B.
Apr 2016
4.5
Swimming Pool Remodeling
Yes, I recommend this pro
Highly recommend as the workmanship was impeccable. The only complaint we had was customer service at times was a bit lacking. Otherwise, we were extremely pleased. The work was done on time and all the workers are very knowledgeable and very nice.
Response from

"Thank you very much for the review and for being part of the Fountain Blue family. We appreciate you ! Please let us know if you need anything we are only a phone call away !"


Carrie R.
Jan 2016
4.5
Swimming Pool Remodeling
Yes, I recommend this pro
They did a great job! They were honest, up front, no hidden fees and no pressure to buy.
Response from

"Carrie, Thank you for your review. We value you as a customer and we appreciate your business. We are only a phone call away if you need anything. Thank you again !"


Sheila M.
Dec 2015
2.5
Swimming Pool Remodeling
Yes, I recommend this pro
$777,400
Project took much longer than quoted. Salesman promised daily contact with the owner, and supervision which was sketchy at best. This lack resulted in work which needed to be corrected. Company did remedy the situation, but owners should expect to be hands-on, take pictures, and keep in constant contact with the main office.
Response from

"Fountain Blue Pools is honored to be of service to our clients and values the feed back. Fountain Blue Pools has earned a stellar reputation by responding to our clients feedback and changing our worksite approach as needed. Projects are completed in a timely manner as weather permits. Our technology allows us to communicate with our clients on a daily basis. Each crew sent to the property has a lead technician and a primary supervisor who checks on the job as needed. In construction punch list items are not uncommon and we look to correct and expedited these items promptly."


Arlene E.
Sep 2015
5.0
Swimming Pool Remodeling
Yes, I recommend this pro
$453,800
I thought the workers who did the remodel were very professional. They worked in a timely manner and cleaned up when they were finished.
Response from

"Arlene, Thank you for the review. We appreciate you and value your business. Thank you for being part of our Fountain Blue family. We are only a phone call away if you need anything."


Marlene K.
Oct 2014
4.5
Yes, I recommend this pro
The technician was very polite and explained everything.
Response from

"Thank you for your review we value you as a customer and appreciate your business. Let us know if you need anything we are only a phone call away."


Phyllis H.
Apr 2014
3.5
Swimming Pool Heaters Installation and Replacement
Yes, I recommend this pro
$353,300
I found them to be very professional on the phone and followed up with a detailed email 0f the work to be done. I haven't had a call or follow up from them . The salesman had told me after heater was installed and found to be working as promised we would settle up with the money. However when the installer came he said he had to have the full amount before he would start the work. He did the install and made sure it worked before he left and I haven't heard from the company since.
Response from

"Phyllis, Thank you for the review. If you need anything we are only a phone call away. We appreciate your business and value you as a customer."


BILL F.
Nov 2013
5.0
Swimming Pool Remodeling
Yes, I recommend this pro
Very pleased...
Response from

"Bill, Thank you for the review we value your business and appreciate you as a customer. We are only a phone call away should you need anything."


Mitch T.
May 2011
N/A
Yes, I recommend this pro
showed up for appt. and work on time, steve is an excellemt tech, performed repair better than i expected, not inexpensive but i received all that i expected. would hire them again
Response from

"Thank you for the review. We value you as a customer and we appreciate your business. We are only a phone call away should you need anything."


Jose A.
Feb 2011
N/A
Swimming Pool Remodeling
Yes, I recommend this pro
out of all the people i called fountain blue pool gave me the best price and they do good work joe galan is a nice person to deal with
Response from

"Thank you for the review. We value you as a customer and we appreciate your business. We are only a phone call away should you need anything."


Linda J.
Jan 2011
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
They were prompt, VERY RARE for FLORIDA. He knew what to do to correct the problem, explained it properly, with the remediation steps required. They are returning today to continue the remediation process. There were other problems that we have been told required new equipment, he said that the prior company did not know the system and didn't bother to find out about it, wanting to sell us a new product that we they use. I have no pproblem in you using this note in their profile. Harold Jacobson Inspections by Harlin, Inc.
Response from

"Thank you for the review. We value you as a customer and we appreciate your business. We are only a phone call away should you need anything."

Showing 1-25 of 31

Licensing

Licensed*

Trade License Number

CPC1458668

Trade License Locale

FL

Trade License Expiration

08/31/2026

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Fountain Blue Pool Service Holdings, Inc. is currently rated 3.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: Closed Sunday: Closed
Fountain Blue Pool Service Holdings, Inc. accepts the following forms of payment: CreditCard
Yes, Fountain Blue Pool Service Holdings, Inc. offers free project estimates.
No, Fountain Blue Pool Service Holdings, Inc. does not offer eco-friendly accreditations.
No, Fountain Blue Pool Service Holdings, Inc. does not offer a senior discount.
No, Fountain Blue Pool Service Holdings, Inc. does not offer emergency services.
Yes, Fountain Blue Pool Service Holdings, Inc. offers warranties.

Contact Information

2731 Vista Pkwy Ste D1, West Palm Beach, FL 33411

Service Hours

Sunday:Closed
Monday:8:00 AM - 6:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:Closed
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