Equal Rooter LLC

February 18th, 2020 I hired Equal Rooter Plumbing, "Equal Rooter LLC" to reroute a cracked sewer line in my home. The repair entailed redirecting the "sewer contents" from both of my bathrooms to a different portion of my property. Kevin Hughes was referred to me through one of my neighbors who was a plumber. I hired Kevin Hughes and he provided me with his license, insurance information and a contract. The total cost for rerouting was $11,250.00. The work was completed on March 9th 2020. I paid him the remaining balance. At that time it appeared that the job was completed. A few months later my wife, family heard scratching throughout the house. I started having extreme rats problems. I contacted a pest control contractor. Rats were coming into my attic. I checked every access point for entry but there were not coming in from the roof or the ac vents. The pest control contractor could not find any openings or access points either. I then contacted Kevin Hughes "Equal Rooter" asked him if he capped the open sewer line under my house. He brushed me off and told me "my rat problem was not his plumbing problem", which is still in my phone. I then hired the pest control contractor to inspect the sewer line to see if it was capped. IT WAS NOT. "Equal Rooter" left a open sewer line causing sewer gases and rats to come under my house. I paid the exterminator $2600.00 for excavation, the capping of the open sewer line and elimination of the rats. It was determined that I needed "rat remediation" to ensure the health of my family and to remove all feces. This cost and additional $3200.00. I continued throughout to try and reach Kevin Hughes "Equal Rooter" with no resolution. I did finally receive a response from him advising he would pay $1800.00 if I signed a release but never received anything or correspondence. Since then my phone calls are going unanswered AGAIN and I would like compensation for the additional money spent of $5800.00 for negligence.

We had a toilet leaking from the base – spoke with Kevin about replacing the offset flange with a straight one – having to dig through concrete foundation to re-route the sewer pipe – very helpful in communicating prior to, during and after the job was complete – competitive price, excellent workers; Jarobi, the lead plumber, and helper – quality work; showed me each step what was being done and answered all my questions. Would definitively use again and recommend to friend and neighbors.

Repairman was prompt, courteous, and quick. He installed the replacement garbage disposal, checked the adjourning line, and answered my questions.

Arrived on time did the inspection and were helpful in informing me of the various options available to my specific circumstances. The inspector was polite and courteous. Price was very good due to a special deal through Angi.

Excellent work

Excellent work

It went very well. They came out right away. Tech was very friendly and told me what was going on. Payment was easily made over the phone. Would use them again.

Cannot thank the team enough very responsive and professional. Took the time to ensure our job was done right. Very happy with the work and would highly recommend.

Very quick response to my request. Communicated when en route. Very professional and super quick. Even called after to make sure things were working!

Nice work... Great price

Equal rooter called me about 5 minutes after I requested a quote from Angies List. I had previously reached out to several plumber/contractors hoping to have my potfiller repaired but not many seemed to be knowledgeable of this type of faucet/ plumbing. Not the case with this company. From our first conversation I could tell i was in good hands. Kevin sent someone the next day who arrived on time, wore a mask without me having to ask, and took his time to make sure he got to the root of the problem and that it did not leak. I had been really stressed out about this getting replaced as I was starting to think no one would be able to fix it. Equal Rooter did and in less than 24hrs from first contact! Price is probably not the cheapest but not exorbitant. I think it was fair for the work involved. I would use them again for any future plumbing issues.

...prompt service, quality work, fair price...I'm glad that I chose Equal Rooter...thanks guys !

Very nice and competent young man... fair price good work

Excellent, no time wasted, perform the repair in a very timely manner, cleaned up after. Very respectful

The shower was removed in half a day with no problems or issues. The tub was installed in one day with no issues or problems. All work was completed efficiently and cleanly. I was impressed with the professionalism of all workers involved in the project. The contractor, Kevin Hughes, handled all issues with great customer service. I would not hesitate to use Equal Rooter again.

Great! Kevin's team arrived on time and completed the work very quickly.

Very Satisfied. Andrew did a great job. "Do it yourself disaster averted!"

It went well but I believe the cost was too expensive.

Our backflow was broken and was flowing water. A neighbor recommended Equalrooter so I called. Kevin the owner sent Andrew right over to fix the leak and restore water to the inside of the house. Very professional. Would definitely use them again.

Service team worked diligently to clear a stubborn clog. Appreciated their time and efforts to clear the drain.

We've used several plumbers over the years, and Equal Rooter outshines them all. Their staff are knowledgable, professional, and personable -- they take the time to explain the issues, provide you options, and recommend resolutions (even if the recommendation is the least expensive option, which is great). We would recommend them several times over. Hopefully you never need a plumber, but if you do, call the folks at Equal Rooter -- they'll fit you in quickly and consistently beat out the competition on price. We highly recommend them.

Our kitchen drain had been draining extremely slow. We had tried several home remedies with no success. Equal Rooter was very responsive. Kevin ,the owner, returned our call quickly and appointment was set for the next day. The morning of our appointment Andrew (Technician) called to ask if it was convenient for him to come out earlier, which was fine. Andrew determined the problem to be down in the branch line from the Kitchen, and resolved the issue with the use of a snake and camera. Within 2 hours we were up and draining again. Andrew was very professional and courteous. We will use Equal Rooter again and will recommend them to our friends and neighbors. A great team!

great!!!!!

My service technician, Andrew, did a great job. He was professional, courteous, transparent, and effectively remedied the problem. We would hire this company again.

Excellent!! That describes my experience with Equal Rooter. If you don't like to read long reviews, that is all you need to know. Call them, you will not be disappointed. For those who like details... from my initial phone call with Kevin, everything went smoothly and according to plan. Andrew and his assistant arrived within the time window, completed the job in a professional and polite manner, and even did a few extra touches to assure my satisfaction. They honored the coupon that was on Angie's list as well. They are a breath of fresh air in a time when many service providers fall short. I will not hesitate to call them with my plumbing needs in the future.