Earl Stewart Toyota of North Palm Beach
About us
"Our company's purpose is to make the car buying and servicing experiences pleasurable ones for our customers. In doing so, and leading by example, we will bring integrity and respectability to the image of car dealers everywhere." These words - our statement of purpose - tell us what we are doing and why we are doing it... it doesn't tell us how we are doing it. How are we actually making car buying and servicing pleasurable? Of course we offer the obvious (and much-publicized) things like not charging dealer fees, Red Hotline phones, and Tires for Life. However, it is the routine, day-by-day customer experiences that truly make Earl Stewart Toyota different. Every decision made by every employee that affects a customer is guided by this question: If this customer was an old friend, how would I decide? Many companies overuse the phrase "The customer is always right"; At Earl Stewart Toyota, what matters is if the customer believes she or he is right. That is an important distinction. This philosophy is sacred to us. It is what has allowed us to thrive in extraordinarily difficult economic times when many others are struggling. The fact that we eliminated the dealer fee is a nice, tangible benefit for our customers. However, it is meaningless absent the underlying culture that eliminated it. We got rid of our dealer fee years ago not because of competitive pressure to do so, but because Earl Stewart felt it was the right thing to do. Car buying and servicing - enjoyable experiences? That is a radical notion... and it's happening at Earl Stewart Toyota.
Business highlights
Services we offer
Auto Sales, Bodyshop and Parts For Toyota Vehicles., Service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 4% | ||
| 2% | ||
| 0% | ||
| 2% |
I bought my Prius from ES, and I was happy with the car and service so I decided to have my oil changed there also. I drove passed 2 Toyota dealerships to get from St Lucie to Palm Beach county . The oil change took 4 hours!!! I arrived at 9:45 and left at 1:45. I was told it took so long because they cut the staff on weekends but have the same amount of appointments. They gave me a free car wash for my trouble (I'm not driving 60 miles to get my car washed). The guy taking care of me (R) said I would receive a survey on service and asked me to be kind because it was his job. I never received the survey!
I did like the my car salesman and my Prius, but I cannot recommend waiting that long for a oil change even though they have very nice bagels and coffee while you wait. And if you go, never on a Saturday!
Licensing
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