Dolling's Appliance & Refrigeration Inc

I used Dollings because they were the authorized service for my DCS built-in grill. From beginning to end, horrible. For the initial visit, I had to wait until 830 the morning of the visit to be informed of my three hour window for later that day. Who do they think they are, Home Depot? On the initial visit, the cost of which was a very generous $140, the estimator told me that I needed rod holders, electrodes, a protective plate, and both U burners. I have no debate that these were needed, and the U burners have a lifetime warranty. Next business day, I got the following estimate from someone at the company (did not identify him/herself): "To repair BBQ $730.00 plus tax. Replacing 2 rod holders, 2 electrodes,2 electrode mounting brackets, I/R protective plate. Also 2 u-burners under warranty. Please advise." I wrote back and asked whether the $140 diagnostic fee would be deducted from that amount, which is standard in the industry. The equally rude response was: "No, Thats our trip charge out . You do not get this charge again. The $730.00 is for parts and labor. The burners are warrantied for rust thru only. The customer is to send photos of any burners with rust thru to DCS with customers name address and model and serial #'s" So in addition to $730 plus $140, I am apparently expected to disassemble the grill myself and deal with the manufacturer for warranty. This, from the manufacturer's authorized service representative, who already took the grill apart and told me I need these parts. This is great service, isn't it? On top of all this, the grill was left disassembled, which would have been fine if they were coming back, but only a fool would use this pathetic company.

Went pretty good. I would have liked more responsiveness via the message system on Angie's list but otherwise very prompt and responsive. John was a professional tech and actually didn't find anything wrong which is good to hear. I think service trip charge could be less but that's their business. In the end, I was pleased overall.

They fixed it.

Fabulous - super professional and super competent - highly recommend!

Dolling representative answered my call promptly. She was courteous and professional. As promised I received a follow up phone call and visit in the time frame specified. Technician performed evaluation and recommended replacement of dishwasher as cost to repair would cost almost as much as purchasing a new dishwasher. FYI Dolling only repairs appliances, thus the advice was against the revenue acquiring interest of the company.

Easy to deal with, parts are ordered

unknown

I called the company because they were recommended on the Bosch website. On the phone, I explained the problem and broken door latch part in detail, assuming they would come with the part and do the repair.
They did not bring the part, the technician took a few minutes to confirm what I had already told them on the phone and told me that the part should be in stock and they would call me the next day. For this visit they charged $ 85.
They called the next day and informed me that the installation of the part would cost another $ 150 for labor only. I knew, it was a rather quick and easy repair, so I told them that I feel overcharged paying 150 on top of the 85 for the first visit and that I would not hire them under these circumstances.
Fortunately, I found a great company on Angie's List, had the washer repaired quickly and professionally with a year warranty and ended up paying only $ 100 for labor, instead of the 85 plus 150, totaling $ 235 that Dolling's wanted to charge me.

It took me 3 month now to have my oven fixed. I called other companies and all they did they charged me the service call and never came back because they could not admit that they have no idea how a viking stove works. Then I found Dolling's on Angie's List. Unfortunately my Oven had more than only one part defect but I need to say the mechanics worked on it until even the last problem was fixed.  I would use them again and even would recommend them to my friends. Great Service and reliable people.

Everything was handled exceptionally well, from the phone call, to scheduling the repair and billing.

VERY RESPONSIVE, VERY PROFESSIONAL, EXCELLENT WORK, FAIRLY PRICED
My dryer died over the weekend and I was frantically calling several places.  Dollings was extremely responsive and was able to come out that day.  They identified and fixed the problem and also provided advice on how to prevent it in the future (had to get the vents cleaned and they recommended Vent Care who did an amazing job!).  They did an excellent job and left the job site cleaner than when they arrived.  They are extremely courteous, professional, and helpful.  I definitely will use them again!

The technician came to fix my refrigerator and recommended that we needed a new one. He was good and honest.

They explained to me that they could replace the motor in the dishwasher. But it was 20 years old or something and they would have had to replace the countertops so I am going to wait to do it until I renovate the kitchen. As far as the icemaker goes, they ordered an icemaker for me and installed it pretty quickly. They were highly recommended on Angie's List. The guy that came out was a very experienced professional. He was very honest and very personable. I had a great experience.

They have been good for me. I have a good impression with the work they did. They arrived on time and they did the work and listened to me and they were attentive to getting it fixed so I think that they did a good job. I would tell other people they were good.

He was very knowledgeable, friendly and professional.

My icemaker began collecting water in the bottom of the bin.. Called Dolling and they came out promptly and on time. It was a while ago so I don't remember all the detail--price, etc.--but I remember being pleased with the tech and the company and will definitely call again if necessary.

The repair was done, but the ice maker was not working properly. Technician came back the day after I called replace another part, which was an additional $60. I think he did a good job, he was courteous and knowledgeable . As far as him having to come back a second time, this can happen to anyone.

,

I submitted a review on this appliance repair service earlier. Anyway an appointment was scheduled and they did not show up. I had to call to see if they were still coming. I was told that I called and canceled. Which I did not do. I had been waiting several hours and wanted the microwave fixed. Any way they rescheduled for the next day and they were on time. They arrived around 11:30 and were done and out the door within 15 minutes. I asked what was wrong and they said the main computer board had to be reset. They charged $140. For 10 minutes of work. The owner did send me some of the money back. $45. I found out later the only thing they did to reset the computer board was to unplug and the plug it back. We continued to have this problem with our microwave. My husband figured out what they did and we have been resetting it until recently even that did not work. My husband removed the filters and washed them because the error message kept saying to Change the filters. I also mentioned this error message to the repairmen who came and they ignored me. Plus I thought they should have said what they did to reset the computer. So far cleaning the filters seems to have fixed the problem.

.

i have a 10 year old Thermador oven that needed fixing....called a few places and they couldn't do Thermadors.  My only issue is that it took them about 5 days to get out to the house b/c of their lack of available technicians.  Also, $700 for a fix is pricey, but it beats buying a new one for several thousand dollars. 

Guys were great, on time, knew what was needed.  Tehy didn't have the part but another technician in the town over did.  They went to go get that part from the other Tech and fixed on the spot (an hour later) but at least it was done the day they showed up.

would use them again.

Great job; saved us purchasing a new unit.

Well, this was one pesky ice maker I had in my KitchenAid refrigerator.  Last ice maker was faulty and needed to be replaced, so they replaced it with a new one....which decided it didn't want to make ice.  Over the course of about 2-3 weeks, the service techs had to come here about 3 or 4 times to try and get it working, to no avail. 
Realizing that things usually get done quicker when someone at the top of the chain of command is notified of a problem, I decided to call their main office and spoke with the owner Sam.  He took a look at my service history and realized something needed to be done.  And the solution was we needed another new ice maker. 
He assured me he would see it through to the end, and within a week I had a brand new ice maker installed and actually started working.  The service techs were great, always showed up on time, every time and worked quickly.  The only downside was the total cost of the ice maker and service (needed a new part for water dispenser as well), which ran close to $500.  But, I am happy to pay the price for the results, and not having the hassle of dealing with an ice maker myself. 

great!

Job well done

We would definitely use this company again. We had called because our dishwasher was making a horrible noise when running. We made an appointment for them to come out and take a look. They came out to take a look at the dishwasher. They were on time and professional. After looking at the dishwasher (and politely watching the video I had made of the noise), the were able to tell me what was wrong. Based on the age, original cost and potential repair cost, they recommended that we not fix the issue. They assured me that the washer was not a hazard and my best course of action would be to use it until it actually stopped working. It was great to have someone give advice based on what was best for the customer and not their bottom line. I did have to pay a fee for their visit, it was completely reasonable. Their honesty won them a repeat customer!