Dolling's Appliance & Refrigeration Inc
About us
Dolling’s Appliance and Refrigeration, Inc., established in 1980, is a modern day company that still believes in the values from days of old. We service most of Palm Beach County including. Customer service is one of our biggest concerns and our greatest accomplishment. At Dolling’s you can expect to get a fair price and quality service. We built our company on our reputation for being the best in the industry and for treating people as people. Dolling’s service technicians are continually schooled to keep on top of today’s changing technology. You can rest assured that a call to Dolling’s will not only bring the highest trained techs in the industry to your home, but it will also bring a person who will treat you as a person and do his level best to help you get past this inconvenience and on with the rest of your busy life. Dolling’s doesn't just have the slogan of being “the company with the heart,” it is the philosophy on which this company is run on a daily basis. That’s the Dolling’s Difference. License: #12182. Please refer website for more details about services. Boca Delray - 561-470-1577
Business highlights
Services we offer
Major Appliance repair & service
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 1% | ||
| 1% | ||
| 3% |
"There was a hurricane off our shore that day Customer appeared to be unaware. Cust. wanted her washer repaired. A part had to be ordered and customer insisted that it be overnighted and installed the next day. That night mandatory evacuation of the Palm Beach Island. When Customer continued on about service the next day we decided to hand her back her money and find another company!!!!!!!!!!!!!!"
"We apologize. When we do warranty work. Manufactures want some sort of proof of date of purchase. I have been doing warranty for 39 years. We have lost a few thousand because we were not able to document Date Of Purchase. All that is required, Bill of sale, Manufacture to call in, Closing Documents and or first Electrical bill. We do not advertise we depend on that Warranty Customer to have the best service experience from us and to call after warranty if needed. We are sorry for customer"[Member Information Removed] inconvenience. We built our company on Warranty Work. Sam"
They are rude, careless and outrageously expensive.
STAY AWAY!
"We are being judged on a call we did not run. I do apologize for you being put on hold. It was a busy time and season. I assume there trip charge was less than ours since we did not come to your home. It is very difficult to judge a company on Service Call Alone. But I am glad you received the Service you needed and you have a Company you can call."
Ken knew exactly what he was doing the whole time. Thank you Ken!
They did not bring the part, the technician took a few minutes to confirm what I had already told them on the phone and told me that the part should be in stock and they would call me the next day. For this visit they charged $ 85.
They called the next day and informed me that the installation of the part would cost another $ 150 for labor only. I knew, it was a rather quick and easy repair, so I told them that I feel overcharged paying 150 on top of the 85 for the first visit and that I would not hire them under these circumstances.
Fortunately, I found a great company on Angie's List, had the washer repaired quickly and professionally with a year warranty and ended up paying only $ 100 for labor, instead of the 85 plus 150, totaling $ 235 that Dolling's wanted to charge me.
"We are sorry for you experience and fairly I can see how you would feel. We have many customers tell us what part to bring in the past. When we go there with that part many times that is not required for the repair they need. Now we have to send that part back, freight and restocking fee"s apply. I feel your complaint should have been handled differently. If you know what part you want as we do now when a customer calls in.. We require a credit card for the purchase of any part you want, in this customer case it was obvious the handle was broken and we should have come out with it on the first trip. We should have handled this different. Do to the nature of this complaint we are extending a free Service call. I would like to make it right. Sam"
Licensing
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FAQ
Contact Information
1101 Old Okeechobee Rd, West Palm Beach, FL 33401
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