Aztil Air Conditioning LLC

Outstanding Service from Aztil Air Conditioning! Jordan and Hero recently cleaned and sealed our ducts plus serviced our dryer vent, and they were absolutely incredible. These true professionals took time to thoroughly explain every step of the process to both my husband and me, showing genuine care for our understanding and comfort. What sets them apart is their respect for our home and their exceptional attention to detail. We felt completely at ease having them work in our personal space - they treated our home with the same care they'd show their own. Their combination of technical expertise, kindness, and professionalism is exactly what you want when hiring contractors. If you need HVAC services, don't hesitate to contact Aztil Air Conditioning. Jordan and Hero will exceed your expectations! Highly recommended - five stars all the way!

I have been an Aztil customer for many years. On a recent call to them, I found out that they no longer do plumbing work nor do they service appliances. When I signed the contract with them, these services were part of the contract. Would this then be a breach of contract? Upon speaking with Sabrina, their customer service representative, I was informed that these services were no longer included as of 2023, and I would receive a refund. Keep this in mind, my contract runs through 2027, and my refund was sent to me in the amount of $7.06! OK, so now an issue to be brought up with the BBB and Palm Beach County. They told me this was a special offer for an additional $100 - NOT! I moved here in 2010 and all these services were always a part of their contract. Since my contract has a twice a year check up on my a/c, I went ahead and scheduled it. The tech was extremely knowledgeable and let me know that my filter dryer was leaking, and I needed freone. This came with a price tag of $1,22

DECEMBER 2022: I have one of the 5 year maintenance plans with Aztil that covers 2 AC tune-ups a year as well as any service on any of my plumbing or major appliances (dishwasher, oven, water heater, refrigerator). I think I paid $595 for this about two years ago. My water heater started leaking out of the outlet pipe just after I purchased the plan. I have had 30+ calls to them to fix it and they just fixed it yesterday, over a year and a half later. There were dozens of repeated promises for someone to be sent out "that day" or the "day after" which never materialized. And guess what--they end up charging me $75 for it--and claim it as "materials cost". The only cost, aside from labor, was the sub-$20 flex hose. They are charging me because I use my plan too much. They even tried to sell me a 2nd $500+ UV light (I already had a top of the line REME Halo UV light in my AC) to try and recoup some of their lost money. It is not my fault that they sold me the 5 year plan for such a low cost and that I have used it several times to fix leaky toilets and that I actually get my AC tune-ups done every 6 months. I have even asked for a call from the owners, Lisa and Louis (Lewis?), and was promised a call back from the plumbing manager, Ken Matthews, several times, and I have yet to receive a call back from them. Every time you call in, they are either in a meeting, or not there. DO NOT DO BUSINESS WITH THIS COMPANY. JUNE 2024 UPDATE: After a period of very poor experience with this company, the owner, Analisa Whiting, reached out to me personally and offered to help me if I was ever experiencing issues. She was helpful, but it is very sad that it had to come to the owner contacting me to get issues resolved by a business with over 100 employees. Their customer service is horrendous and the techs often miss their appointment windows or just never show up. After today's appointment was missed, I called in and found that the previous owner, Analisa, is no longer the owner, and Aztil is now owned by "Cascade". I would recommend paying a few extra dollars for a maintenance plan from a better company so that you can get more reliable service. Do not make my mistake!

Dana was very professional and thorough thru the whole process highly recommend aztil with their friendly and knowledgeable staff