Aztil Air Conditioning LLC

I have been an Aztil customer for many years. On a recent call to them, I found out that they no longer do plumbing work nor do they service appliances. When I signed the contract with them, these services were part of the contract. Would this then be a breach of contract? Upon speaking with Sabrina, their customer service representative, I was informed that these services were no longer included as of 2023, and I would receive a refund. Keep this in mind, my contract runs through 2027, and my refund was sent to me in the amount of $7.06! OK, so now an issue to be brought up with the BBB and Palm Beach County. They told me this was a special offer for an additional $100 - NOT! I moved here in 2010 and all these services were always a part of their contract. Since my contract has a twice a year check up on my a/c, I went ahead and scheduled it. The tech was extremely knowledgeable and let me know that my filter dryer was leaking, and I needed freone. This came with a price tag of $1,22

DECEMBER 2022: I have one of the 5 year maintenance plans with Aztil that covers 2 AC tune-ups a year as well as any service on any of my plumbing or major appliances (dishwasher, oven, water heater, refrigerator). I think I paid $595 for this about two years ago. My water heater started leaking out of the outlet pipe just after I purchased the plan. I have had 30+ calls to them to fix it and they just fixed it yesterday, over a year and a half later. There were dozens of repeated promises for someone to be sent out "that day" or the "day after" which never materialized. And guess what--they end up charging me $75 for it--and claim it as "materials cost". The only cost, aside from labor, was the sub-$20 flex hose. They are charging me because I use my plan too much. They even tried to sell me a 2nd $500+ UV light (I already had a top of the line REME Halo UV light in my AC) to try and recoup some of their lost money. It is not my fault that they sold me the 5 year plan for such a low cost and that I have used it several times to fix leaky toilets and that I actually get my AC tune-ups done every 6 months. I have even asked for a call from the owners, Lisa and Louis (Lewis?), and was promised a call back from the plumbing manager, Ken Matthews, several times, and I have yet to receive a call back from them. Every time you call in, they are either in a meeting, or not there. DO NOT DO BUSINESS WITH THIS COMPANY. JUNE 2024 UPDATE: After a period of very poor experience with this company, the owner, Analisa Whiting, reached out to me personally and offered to help me if I was ever experiencing issues. She was helpful, but it is very sad that it had to come to the owner contacting me to get issues resolved by a business with over 100 employees. Their customer service is horrendous and the techs often miss their appointment windows or just never show up. After today's appointment was missed, I called in and found that the previous owner, Analisa, is no longer the owner, and Aztil is now owned by "Cascade". I would recommend paying a few extra dollars for a maintenance plan from a better company so that you can get more reliable service. Do not make my mistake!