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AQUA SOFT WATER SYSTEMS

Water Treatment & Purification System Installation and Replacement, Well Pump Installation and Replacement, Well Pump Repair or Service,

About us

Aqua Soft Water Systems is family owned & operated and has been located in Palm Beach County since 1972. We are the Authorized Independent Kinetico Dealer for Palm Beach and Broward Counties. In addition to Kinetico, we repair and service most other brands. We have an A+ rating with the Better Business Bureau. Our service technicians are factory trained in all aspects of water treatment. Our Sales Staff has over 50+ years of combined experience treating South Florida Water. Major credit cards are accepted and financing options are available. We carry a wide range of water treatment equipment to correct the many issues customers experience with South Florida well water and city water. Visit our showroom to see what equipment is available to give you and your family the quality water you deserve.

Business highlights

Emergency services offered
53 years of experience

Services we offer

Car Washes, Hair Salons & Spas., Hospitals, Installations, Maintenance Supplies. Commercial Systems Available for Restaurants, Monthly Maintenance Services, Pumps & Pressure Tanks, Repair Services, Replacement Parts for Most Brands, Reverse Osmosis Drinking Water Systems, Water Softeners and Filters for Treatment of City Water and Well Water, Water Treatment Plants, Well Drilling for House and Irrigation Wells, Whole House Reverse Osmosis Systems

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.414 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
7%
3
0%
2
7%
1
7%
Showing 1-14 of 14 reviews
Renee I.
Aug 2017
5.0
Yes, I recommend this pro
I honestly have had the best experience with Aqua Soft. Full R/O system was put in my new house purchase - and the water is delicious. We are so happy. We had a couple questions on the system since install and the customer service has been excellent. They send someone out right away and each tech is as nice as the last one. Truly great product and support.

Ricky B.
Mar 2017
1.0
After installation of unit, a part broke after a few days, water had to be turned off. They repaired the part, but not after concrete was pulled up. The part broke again two weeks later, and again they came out to repair. I was told that would be the last last repair under warranty. 6 weeks later when i received a $99. bill for service to the unit, i called to tell them that there was no evidence of service being done. I spoke with three different individuals that had no concern for my dispute. So i refused to pay it. Meanwhile they have been calling harassing me about making this payment. This company has horrible customer service. To think you can spend several thousand dollars for service and product, put up with multiple repairs and inconvenience and later charge you for a service not rendered. Should have checked BBB for other complaints with this company.
Response from AQUA SOFT WATER SYSTEMS
"It seems Pastor [Member Name Removed] has been uninformed about the Whole House RO System that was purchased for him by one of his parishioners. He was made aware that these types of systems require quarterly maintenance to assure the PH of the water is balanced so the plumbing inside is not compromised. We always offer a 1 year labor warranty on all systems so his statement that no more warranty service would be done makes no sense. Maintenance service is never covered under warranty. The $99.00 was for this type of service plus parts. The filters were changed and peroxide was added to the system. I wonder what type of evidence he would expect to see for a WHRO check. He makes no reference that his water is bad or smells so his water must be pristine. Customers that have outstanding bills since August should expect to be called on a regular basis for payment. This is not harassment, it's good business practice. The parishioner that actually purchased the system has been our customer for many years and he was contacted about Pastor's refusal to pay for this service and has offered to pay the bill. We have an A+ Rating with the BBB so I'm not sure how that would have helped. It is up to Pastor [Member Name Removed] to service and maintain his own system from now on. God Bless You!"

Denise R.
Dec 2015
4.0
Yes, I recommend this pro
$600
unknown
Response from AQUA SOFT WATER SYSTEMS
"Thank you for your kind review. We appreciate your business and look forward to helping you with any of your water treatment needs in the future!"

Cheryl C.
Jun 2015
5.0
Yes, I recommend this pro
$2,400
unknown
Response from AQUA SOFT WATER SYSTEMS
"We are so happy you love your water now. Thank you for your great review and we look forward to assisting you with your water needs in the future. We appreciate you business."

Joanne N.
Jun 2015
5.0
Yes, I recommend this pro
$180
unknown
Response from AQUA SOFT WATER SYSTEMS
"Thank you for your kind review. We appreciate it!"

Adam L.
Jun 2015
5.0
Yes, I recommend this pro
$2,000
Good. Quick install and professional stagg.
Response from AQUA SOFT WATER SYSTEMS
"The staff at Aqua Soft appreciate your review and we look forward to helping you with your future water needs. Thank you for your business!"

Deborah S.
Nov 2014
5.0
Yes, I recommend this pro
$3,800
Every year we travel down for the winter with our horses. We were concerned about the water quality at the barn so we did some research. We checked with a few of our neighbors and other local stables and we were told time and time again to call Aqua Soft. We gave them a call they came out and tested our water for free and recommended what we needed to do for the water. Within less then a week the system was installed, we are thrilled and so are the horses.
Response from AQUA SOFT WATER SYSTEMS
"Thank you for your review! We appreciate your business!"

Margaret R.
Sep 2014
5.0
Yes, I recommend this pro
$850
Our salesman was John and he was very knowledgeable about wells and how deep they needed to go in our area. He was very thorough in going over everything and answering all of our questions. When Darren came out to drill the well he was very careful in laying down these planks (not sure what they call them) in our grass so that we would not have huge ruts in our yard. I was surprised how fast the well went in and he stayed for some time making sure it was good and pumping on it. I was worried at first because it looked muddy but he assured me it was fine and he was right after pumping on it the water was clear as can be.
We are very pleased with our new well and not having to deal with the sand in the water like our old well Everyone at Aqua Soft was very friendly and professional.
Response from AQUA SOFT WATER SYSTEMS
"Thank you for your business and we appreciate you kind review!"

Deborah S.
Aug 2014
5.0
Yes, I recommend this pro
$145
Stu was great when he came out to our home at 7pm at night and fixed our pump. When he came out I was expecting that I would need to replace the pump but it just needed a repair. He certainly could have sold me a pump to make the sale but he was not only friendly but honest.
Response from AQUA SOFT WATER SYSTEMS
"Thank you for your kind review. I'm so glad we were able to help you with your no water issue. We appreciate your business!"

Deborah S.
May 2014
5.0
Yes, I recommend this pro
$4,200
I have been a customer of Aqua Soft's for 18+ years. We purchased our first Kinetico 1996 and have never had any issues with it and we have nasty water. I love the fact that its non electric and I don't have to mess with any timers. We also have a carbon filter and it has worked fine over the years. We use Aqua Soft's monthly service which is a huge plus I don't have to worry about my system and they check it over when they are out. Well after 18 years of service our Kinetico needed to be replace. I didn't even think twice about any other system. Aqua Soft has always been prompt with their service, the installation went smooth and we love our water. This time we decided to also purchase a reverse osmosis. I am loving my RO water and could kick myself for not getting one of those years ago. Now I no longer buy drinking water.
I did read the review below where someone was upset about their rebed. I have had my carbon filter rebeded a few times over the years and never once did I have an issue. Their technicians have always been professional and the few times I have had to stop in at their office the one shop man Pete has been more than helpful. I fully recommend Aqua Soft to all of my friends and family.
Response from AQUA SOFT WATER SYSTEMS
"Thank you for your review. We appreciate your business and look forward to servicing all your water needs!"

TERRI S.
Aug 2013
5.0
Yes, I recommend this pro
$4,000
Ted the salesman came out and explained in detail about their systems. He worked with our budget and gave us options and explained the differences so we could make an informed decision. Ted kept in touch and set the appointment for the next week. The tech was there early, but luckily I could accomodate on that day, and the tech waited for me to get home from work. Everyone was friendly and knowledgeable and the system looks great. The whole house soft water makes a big difference. Now our dark clothes won't fade as quickly in the wash, I use less detergent, and my skin feels great. The drinking water is tasteless and there are even options of filters to add back minerals to the water.
Response from AQUA SOFT WATER SYSTEMS
"Thank you for your kind review. We appreciate it when our customers take the time to review our performance. Ted is a great asset to our sales staff. Thank you for your business!"

Clay H.
Jun 2013
5.0
Yes, I recommend this pro
$1,700
Staff replaced equipment in a timely and professional manner. They simplified our PVC plumbing design and instructed us on the use and care of the equipment. We have used this company in the past and have found them to be helpful and professional with our water system needs.
Response from AQUA SOFT WATER SYSTEMS
"Thank you for your review. We are happy that we were able to resolve your water issues. As always our staff is here to help. We appreciate your business!"

Fred C.
Nov 2012
2.0
$385
I went to their office to request that my carbon filter be and quot;repackedand quot;
with carbon. After a 15 minutes wait, because only one person behind the
counter knew what the price would be, I was asked how large is my filter? I
stated I didn’t know so they actually looked at their computer records (they
installed the filter in 1997) and said and quot;Oh, you have a 3 cubic foot
filter, most are 1 or 2 cubic feet. It will be $255.00 to repack it.
They then show up two days later on time but with only 2 cubic feet of carbon
and quot;sorry most only have a 2 cubic foot filter and it just said repack on the
order I got from our front officeand quot; I will come back after
Thanksgiving.and quot;
So they came with 3 cubic feet of carbon and only after they were done said and quot;
by the way it is $385.00 for the repack, I know you were told $255 so you can
call the office and argue about it, but it is $385.00and quot;
I only use this firm because they are the filters representative in this area.
DO NOT BUY AN AQUA SOFT FIILTER OR ANY OF THEIR PRODUCTS unless you want to
have these surprises.
A new filter is more than I can afford now, but as soon as I get the money, I
am removing their equipment and my association with this firm. This is the
third time they have had to make several trips for routine maintenance and each
time the price goes up.


Response from AQUA SOFT WATER SYSTEMS
"Thank you for your review. I am sorry that you had such a bad experience with our office staff. Negative reviews serve as an opportunity to improve our service. Customer service is a priority for us and we want to do everything possible to make our customers happy. I have reviewed your service history with us and we are pleased you decided to keep us as your water treatment company. Thank you for your continued business and I am glad we were able to resolve your water issues."

Dan G.
Mar 2011
5.0
Yes, I recommend this pro
$8,000
We've used Aqua Soft for years to service our old water conditioning equipment. Since our house uses a well instead of city water, this equipment is critical to getting decent water. Recently, the water quality has deteriorated due to rusty water from the well. Aqua Soft went over the options for fixing this issue with us, which ranged from simply drilling a deeper well (about $1000) to adding extra filtration equipment to a top of the line solution. We did choose the most expensive solution, which was drilling a new deep well and replacing the existing equipment with a whole house reverse osmosis system. This new system produces higher quality water than our old one ever did and it is much easier to maintain. They installed the system, which required multiple visits to the house, within a week. They returned a few times to go over the operation with me. And since then, it has worked flawlessly. I'm very pleased with the improvement in quality.
Response from AQUA SOFT WATER SYSTEMS
"Thank you for your review. We are happy we were able to provide you with a higher quality of water. We appreciate your business and look forward to providing you with superior service in the future."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

AQUA SOFT WATER SYSTEMS is currently rated 4.4 overall out of 5.

AQUA SOFT WATER SYSTEMS accepts the following forms of payment: CreditCard

No, AQUA SOFT WATER SYSTEMS does not offer free project estimates.

No, AQUA SOFT WATER SYSTEMS does not offer eco-friendly accreditations.

No, AQUA SOFT WATER SYSTEMS does not offer a senior discount.

Yes, AQUA SOFT WATER SYSTEMS offers emergency services.

No, AQUA SOFT WATER SYSTEMS does not offer warranties.