Advanced Environmental Services

"As always, our crew did an outstanding job waterproofing this customers home as we have done over 60,000 times before over the past 47 years, with 0% failure rates using our proprietary process with the highest quality materials and licensed and insured W2 employees and certified structural masons as project managers. Sometimes customers who have never run a business and don't understand the amortized costs of doing so complain about price (even though they agreed to the price and we never take a deposit and always encourage customers to get 2-3 more quotes before making a decision). There is nothing we can do about these "experts" except tolerate their over the shoulder "supervision" and take it with a grain of salt. Just for the record, our labor and materials were over $8000 on this project."

"We did an outstanding job for Mr. Fink. We even rebuilt a rotted framed wall (normally $3500) without charging since we sympathized with his situation. He was extremely happy with everything and gave us a $2000 tip. Then he called a few weeks after the job to complain that he found dust in his garage and pubic hair in his guest bathroom. We apologized but since he had already cleaned it, we told him we didn't understand what action he wanted us to take. He is very elderly and has dementia so we tried not to upset him but he kept calling about the same issue until we finally had to ask him to stop."

"Thank you."

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"Our company has a zero-tolerance policy for racism and xenophobia, even from customers. Mr. and Mrs. [Consumer Name Removed] made it very clear from day 1 that they were uncomfortable with an African/Muslim employee. They kept pushing me to remove or fire the employee from the job with zero cause. I refused. When the employee notified me that the couple was following him and filming him with an iPhone, I confronted Mr. [Consumer Name Removed] who said that he was looking out for my "best interest" because he did not trust that specific employee's work ethic. I advised him that he had been a full-time employee for over three years and I didn't need his assistance to supervise my crew. After three more similar incidents that bordered on harassment and abuse, I made the decision to pull my team off the project and told Mr. [Consumer Name Removed] to find another contractor. However, before we departed, I made sure that all of the materials were left on the job site and left very detailed instructions for Mr. [Consumer Name Removed] to give to his new contractor to finish the remaining 20% of the project. Mr. [Consumer Name Removed] was never invoiced for any work that was not finished nor has he even paid for the work that was done prior to us leaving the project. We filed a lien for the work that we completed and Mr. [Consumer Name Removed] is retaliating with a negative review."