Housman's Aluminum & Screening Inc

"Mr. [Member Name Removed], We apologize that you called into our office and no one returned your call. We do not have your phone number to research when you called and how your call was missed in order to address this with our staff. We are able to look back on Angie's List and there is no record under your name or address requesting an estimate on our Angie's List account. We work very hard to respond to each and every request that comes in through our website, Angie's List and through phone calls. We appreciate you bringing this to our attention, we strive to do better each and every day."

"Thank you so much. We are very happy to you are please with the job we completed for you."

"Mr. [Member Name Removed] We are so sorry to hear of your disappointment with your overall experience with our company. We would like to address your concerns. First, Tyson did go back and forth with you in reference to your project as he listed several options for you to chose from. It normally takes anywhere from two to three months to begin a project once a contract is signed. As far as the subcontractor for the concrete, we also were very disappointed in this subcontractors first attempt of working with our company. Our Field supervisor went to your residence and took pictures of what the concrete subcontractor had started and then had Tyson contact the subcontractor to make sure it was completed correctly. If you will review the contract that the salesman prepared for you and the one that you signed, it states that a wall mounted composite roof enclosure would be installed. Our designer can only go by the contract written by the salesman and signed by the customer. Once we started the build and you notified the build crew that it was supposed to be fascia mounted, we immediately stopped work, contacted Tyson and had him discuss with you the way that you wanted your project. Once he informed us that it was supposed to be fascia mounted, we had to then re-engineer and re-permit the project. This unfortunately takes time and your project was place on hold until we received the revisions. Tyson was tasked with returning to the project, at his cost, once the revision was received to complete your project as you had agreed with him. Engineering was prepared based on what was presented to our design department. The patch work of your wall was completed on 04/25/2019, as our Field Supervisor returned to your property to get paint chips to make sure we matched up your paint for the repair. Unfortunately, engineering and permitting requires us to have a 3" inset from the slab, we have no control over this. This is done to alleviate cracking. We apologize for any misunderstandings on this project. We normally try to have our salesman stay in contact with customers whose contracts they have written because they are the ones who would have spoken directly to you the customer. This office works off of that contract information. We rectified all of the issues as they became known to us and again apologize for the miscommunication on your project. We hope that you approve of the end result and would appreciate another opportunity to provide services to you. At this point Tyson is no longer a salesman with the company but has returned to our build department, where his knowledge is in full use. If we can be of any assistance, or if you have any other issues, please do not hesitate to contact us."

"We installed the customers screened patio enclosure and a concrete slab in May of 2015. A small crack did form, the housing area was newer and the land had not settled from the builder. The concrete subcontractor sealed the crack and reapplied the acrylic. This customer also has a crack in the patio poured by the builder. We have been responsive to this customer. After we had not heard from the customer since early 2016, in January 2019 the customer requested that we pay to remove the concrete slab and give him the best price possible to rebuild the enclosure. The customer repeated on several occasions that their is no problem with the enclosure and even stated that, "Housman's builds the best aluminum enclosures of all that he has seen in this area". The customer was provided with a copy of the contract he signed which states explicitly in Section 5, "if we install any form of decking, concrete slabs, footings, paver decks, said decking and concrete is not warranted against cracking, chipping, raising, settling, or discoloration of any kind. All work performed by others in conjunction with our installation is not warranted". The customer's concrete slab passed inspection with the Building Department on 05/19/2015 which means the slab was poured consistent with Engineering. Although the customer's warranty had expired 3 years prior, as a courtesy to the customer, we were willing to seal the crack and reapply acrylic at our expense. The customer denied our offer."

"We are so sorry that you thought you did not have the assistance you needed from our office. You signed your contract on March 30, 2018 and made your deposit, at that time all of our customers were told that it would take approximately 5 to 6 months to start their projects. Every customer we have receives a letter, once we sign a contract, explaining this process. We started your project on August 20, 2018 which falls within that timeline. Kris was in touch with you through email in July explaining when she thought we would be able to start your project, with the understanding that you were going away at some point in August and she was trying to work with you on your schedule. We are very happy to hear that you appreciated the quality of work and we again apologize that you did not feel that you received the customer service that all of our customers deserve."

"Mrs. [Member Name Removed], You signed your contract on June 2, 2017 and on June 11, 2017 you made your deposit payment so we started the process of preparing to complete your project. The permit was ready on July 26, 2017. You had concrete with your project so we had to wait until our concrete subcontractor could make the slab pour which he did on August 23, 2017. After the concrete was poured you decided, outside of your contract with us to have acrylic applied. You dealt directly with a subcontractor for this. That work was completed in early October and yes because of the hurricane everyone was overrun with emergency work. We started your project on October 10, 2017, once the concrete and acrylic had been completed. Yes, the crew framed the porch on the wrong slab because the engineering was reversed. Any way you look at it putting the porch on the wrong slab was our error, however, you were home at the time and did not say a word until they had done the work. This did not take 4 weeks for the crew to come back and fix, they fixed it right away as we completed your project on October 12, 2017 and it passed inspection on October 17, 2017. The acrylic subcontractor came out twice, once in October and once in early November to fix the holes in the slab, unfortunately we have no control over his availability to do any work. Our Field Supervisor came out and pulled off a piece of stucco to match the paint needed to fix the Stucco problem. We always send the same crew who built the job to fix any problems because they have been paid to do the job correctly. The lead man for the crew who did your job was in the hospital for two weeks and you were notified of this by our permitted project coordinator. You did come into the office and pick up the paint, however we had no intention for your to complete the final touch-up work. We were trying to get this taken care of for you, however because of this employee being hospitalized it was taking more time than normal to fix this problem and we apologize for that. We are please to hear you are satisfied with the quality of work and with the price for your project and apologize for you feeling as though we did not respond to you in a timely fashion."